My Q Garage Opener will not Close through the App !

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  • Updated 7 months ago
I recently purchased the My Q Garage opener kit and my android app will always open the door but only occasionally close the door. What happens is that the app shows the door is closing, but the door does not close. I see this has been a very common issue and I wish i had read about it before buying this conversion kit Has anyone found a solution yet .
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Rohit

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Posted 7 months ago

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MyQ Community Manager, Employee

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Rohit, please try rotating the MyQ hub 180 degrees, if you haven't tried this troubleshooting tip already. This can improve the communication between the hub and opener. Let me know if that helps or if you need further support. Thanks, Chuck