My q doesn't alert my garage is open

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  • Updated 2 years ago
  • (Edited)
My setup seems to be working right. When I open the myq app on the phone, it shows correctly if my garage is open or closed. If I tap the garage, it opens and closes by what signal my phone sends. I have my setup so it is supposed to send me an alert if I leave the garage open. If I click the test alert, it alerts fine. But if I leave the garage open by mistake, not once have I got an alert.

But also there has been times I've come home after 9 and I don't get the alert either.... not sure why. It's not often I come home after 9, but on occassion.

My theory from some testing is if I have it setup to alert if the garage is open after 9, it will only alert me if the garage is opened after 9. But if I come home at 6 pm and leave the garage open, seeing it's open before and after 9, it never alerts me. (Doesn't quite jive with my curiosity why it doesn't alert the few times I really do come home after 9.)
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dmorlow

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Posted 2 years ago

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Michael Parker

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Try setting an alert for x number of min open instead of after a specific time of day. I have mine set to two push notifications one after 5min and one after 10min. Then to email me after 20min. This works for me. Also make sure notifications on your phone are accepted for the MyQ app
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dmorlow

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I don't think I want mine set that way.  Quite often during the day we leave it open on purpose.  Then it will be the boy who cried wolf syndrome.  I'll never pay attention to it because I'm constantly being alerted the garage is open.