my new HD420EVC kept randomly opening, it is dangerous!!!

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  • Updated 2 years ago
I purchased the HD420EVC from Home Depot 1 week ago, and my garage door kept randomly opening. I cleared all memory and learned all remotes again and the problem still happens. I currently disabled the wall pad to see if it is going to be doing it again. This is driving my whole family insane and so panic!!! Please help me fix this issue! 
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albau

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  • afraid, angry and disappointed!!!

Posted 2 years ago

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albau

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I removed the keypad (leaving the wires hanging out) and used only the remote control for the last 2 days, no single instance of garage door opened by itself!!! It used to self opened many times a day. How can I RMA this defective keypad and make sure a new keypad will work properly? Thanks
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albau

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Who can help me with this?
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albau

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I finally got a keypad sent to me, and surprisingly that fixed the problem. The door is not randomly opening anymore!!! Thank you!