My MyQ and Chamberlain garage door openers have stopped communicating with each other this week. I have tried resetting the devices, creating new accounts, even replaced one of the sensors. Still having issues, please help
Posted 10 months ago
Mine also same message and won't respond to reset my password.
Chamberlain Admin, Official Rep
Hi Kirk,
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
The myQ Team.
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
The myQ Team.
(Edited)
I have people waiting outside my garage and I can't open the garage for them. My Q better not be getting hacked and hackers have access to people's houses through My Q.
Chamberlain Admin, Official Rep
Hi Dai,
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
(Edited)
It looks like their server is down. I've tried access the app and myliftmaster.com page. They have likely taken their server down for routine maintenance. Hopefully, it's not a security threat that has closed it down though. Yes, agree it is a pain in the butt! I had a plumber coming to work on my hot water heater today and was unable to let him in. I had to leave work and speed home to let him in. Thankfully he waited for me, but disappointing that you pay more for a garage door like this and when you need it, it doesn't work.
Chamberlain Admin, Official Rep
Hi Bob,
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
(Edited)
I'm in Hawaii and the service won't let me access my gates or garage door. It's 0945 HST and I'm getting the "There was an error connecting to the server. Please check your connection and try again." I can get out to the WAN on my computer and mobile devices but the CIGBU's yellow LED is blinking constantly
Chamberlain Admin, Official Rep
Hi James,
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
(Edited)
Offline for me, as well. I was able to open and close my garage with the app around 12:30 pm central time. Tried to open it around 3:20 pm central and got the offline message. Been trying periodically since with no luck.
Chamberlain Admin, Official Rep
Hi Jeremy,
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
(Edited)
Looks like something major happened with MyQ service,,,, I am in eastern time zone, can't use app, or log into my account HELP US Chamberlain
Chamberlain Admin, Official Rep
Hi Rick,
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
-The myQ Team.
(Edited)
Chamberlain Admin, Official Rep
Chamberlain Admin, Official Rep
We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.
Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
The myQ Team.
Sean James