My MyQ devices have stopped working and I cannot reprogram

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  • Question
  • Updated 5 months ago
My MyQ and Chamberlain garage door openers have stopped communicating with each other this week.  I have tried resetting the devices, creating new accounts, even replaced one of the sensors.  Still having issues, please help
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Sean James

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Posted 5 months ago

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Tom Kelley

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Mine as well. I am getting a "network connection error" from my iphone app and I am getting redirected to Microsoft Web Hosting from the MyQ windows desktop app.
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Chamberlain Admin, Official Rep

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Hi Tom,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.
The myQ Team.
(Edited)
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Sean James

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This has not resolved the problem
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Kirk Hahnbaum

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Mine also same message and won't respond to reset my password.
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Chamberlain Admin, Official Rep

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Hi Kirk,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

The myQ Team.
(Edited)
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Dai Win

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I have people waiting outside my garage and I can't open the garage for them. My Q better not be getting hacked and hackers have access to people's houses through My Q. 
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Chamberlain Admin, Official Rep

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Hi Dai,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

-The myQ Team.
(Edited)
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Bob Bojingles

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It looks like their server is down. I've tried access the app and myliftmaster.com page. They have likely taken their server down for routine maintenance. Hopefully, it's not a security threat that has closed it down though. Yes, agree it is a pain in the butt! I had a plumber coming to work on my hot water heater today and was unable to let him in. I had to leave work and speed home to let him in. Thankfully he waited for me, but disappointing that you pay more for a garage door like this and when you need it, it doesn't work.
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Chamberlain Admin, Official Rep

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Hi Bob,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

-The myQ Team.
(Edited)
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James Ruvio

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I'm in Hawaii and the service won't let me access my gates or garage door.  It's 0945 HST and I'm getting the "There was an error connecting to the server.  Please check your connection and try again."  I can get out to the WAN on my computer and mobile devices but the CIGBU's yellow LED is blinking constantly
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Chamberlain Admin, Official Rep

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Hi James,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

-The myQ Team.
(Edited)
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Jeremy Gibbens

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Offline for me, as well. I was able to open and close my garage with the app around 12:30 pm central time. Tried to open it around 3:20 pm central and got the offline message. Been trying periodically since with no luck.
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Chamberlain Admin, Official Rep

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Hi Jeremy,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

-The myQ Team.
(Edited)
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Rick Might

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Looks like something major happened with MyQ service,,,, I am in eastern time zone, can't use app, or log into my account HELP US Chamberlain
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Chamberlain Admin, Official Rep

  • 257 Posts
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Hi Rick,

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

-The myQ Team.
(Edited)
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Chamberlain Admin, Official Rep

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Good afternoon MyQ Community, 

We experienced an electrical outage today that affected our myQ servers. We have identified and corrected the root cause and are currently restoring service. For updates, visit www.chamberlain.com/support.  

Please accept our sincere apologies for any inconvenience, but rest assured that at no time during the outage has any data been compromised.
Thank you for your patience while this issue is being resolved.

-The myQ Team.
(Edited)
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Bruce Williams

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Same here, getting "network connection error",  first time this has ever happened, hope they fix this very soon!
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Sean James

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I received an email saying service has been restored, but it still is not working.  Please update