My door closed without me doing anything...is this normal?

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  • Problem
  • Updated 4 years ago
  • (Edited)
I just installed the MyQ G0201 4 days ago.  It seems to be working pretty well.  However, this morning, about 4:20am, I heard my garage door operating.  Everyone was asleep.  When I went down to check it out, I saw my garage door was closing.  We must have left it open overnight.  However, no one was awake to close it, so I am wondering, whey did it close?!? 

This is a little worrisome. 

Edit-- if I recall correctly, we last opened the garage last night about 8:20pm. So that would be about 8 hours open.

I have no rules setup.
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Chris Arnett

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  • nervous

Posted 4 years ago

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Dawn, Official Rep

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Chris, 

I am sorry to hear that you are having issues with the door opening (closing) on it's own.The symptom that you have described is called "Phantom Operation". The most common cause is caused by a neighbor's remote being inadvertently programmed to your opener, which could have happened when you programmed your hub to your opener. What you will need to do is clear the memory of your opener and then reprogram any remotes, keyless entries and MyQ Garage back to the opener. I would be happy to assist you with this. What brand of garage door opener do you have? 
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Chris Arnett

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I'll give that a shot.
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Dawn, Official Rep

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Chris, 

I'm just checking in. Did you have an opportunity to try the steps I mentioned above? 
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Chris Arnett

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Yes, I did.

However, that's not it....drum roll.....
Turns out, we left are door open overnight and I just found out yesterday that when our neighbor came home, he closed the door for us.  :)

So all in all good news.  

It did sorta freak me out though.  :)

thanks for the replies and suggestions though.  
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Dawn, Official Rep

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I am glad to hear that you figured out the issue and what a nice neighbor to close the door for you.