My device is lost. It states on my Q app there is no device? Do I reinstall?

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  • Question
  • Updated 3 months ago

my Liftmaster My Q lost the device.  Been using for about 3 months and it was LOST all of sudden.

It states on my Q app there is no device?  Do I reinstall?

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Rebecca

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Posted 1 year ago

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Maya Ewing

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My device was "lost" too over the weekend. It prompts me to install a new device. The installation process was such a difficult task when it was first installed that I am extremely hesitant to go through the process again knowing the app is so unstable and this could very well happen again. Very disappointed and have had to revoke my recommendation made to several neighbors and co-workers.
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MyQ Community Manager

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Rebecca, it's possible your device is offline and may need to be reconnected. Can you tell me the device you're trying to connect, as well as serial number? If you're able to, a screenshot would be helpful as well. Thanks, Chuck.
(Edited)
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Rebecca

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My Q smart garage Hub
It worked for many months now it is saying I don't have a device installed and each time I try and add a new device, NOTHING.
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MyQ Community Manager

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Rebecca, thanks for the additional info. I've requested a customer support agent reach out to you for further assistance.
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Marty Moister

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I have had the same issues. This product needs work!
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Rob Hamilton

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I am currently having the same issue. Anyone find a fix yet? When I go to reinstall it’s says my HUB is connected to WiFi but it’s not
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Bob Horenkamp

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It says I have no devices connected to my account after more than a year? What idiotic change did the engineer make to the web site to delete everyone configuration?!
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Maurice O'Moore

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The same has happened to my device.  Is there a fix out there?
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Benoit Landry

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Same problem here. My device is a MyQ-G0201. I've contacted Chamberlain and they told me that my device was old and needed to be replaced.
(Edited)
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MnQuad Tuber

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I have the same problem, so they basically wont stand behind their product?  
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Bob Horenkamp

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It appears the sensor loses contact with the base, causing an error in the app which then deletes the unit after some time. I did the recommended sensor battery test and unit responded 6 times in a row per instructions. Base still kept losing contact with sensor so I replaced the battery in the sensor and the app seems to be stable again.
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Benoit Landry

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Weird because I can litterally pull the battery out of the sensor and the unit will stay connected in the app. In my case, it always disconnects 18 to 24 h after setting it up.
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MnQuad Tuber

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I replaced the battery before setting it up and I believe I get about 8 hours then it is gone.
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MnQuad Tuber

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Does Chamberlain reply to the questions/issues?
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Chamberlain Admin, Official Rep

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Hi everyone,

Thank you for being a part of the myQ community and for helping one another out. If you are still running into issues with your device stating it is "lost" please respond back to this post and the team will reach out to the email address that you have registered for this community. 
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Benoit Landry

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I’m still having the “device is lost” issue.
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Chamberlain Admin, Official Rep

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Thank you for the quick response, Benoit. We will reach out to our technical support team. 
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Benoit Landry

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Don't waste your time with this. They will essentially tell you to replace the door sensor, or buy a new MyQ Smart Garage Hub.
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Genevieve Marheineke

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Mine also says I need to connect a device, even though I’ve been connnected for months.
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MnQuad Tuber

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Will Chamberlain send replacement parts since they no longer support this device?
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roasm

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My app also says there is no device, when it was working recently. Help!