My device is lost. It states on my Q app there is no device? Do I reinstall?

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  • Question
  • Updated 9 months ago

my Liftmaster My Q lost the device.  Been using for about 3 months and it was LOST all of sudden.

It states on my Q app there is no device?  Do I reinstall?

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Rebecca

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Posted 9 months ago

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Maya Ewing

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My device was "lost" too over the weekend. It prompts me to install a new device. The installation process was such a difficult task when it was first installed that I am extremely hesitant to go through the process again knowing the app is so unstable and this could very well happen again. Very disappointed and have had to revoke my recommendation made to several neighbors and co-workers.
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MyQ Community Manager, Employee

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Rebecca, it's possible your device is offline and may need to be reconnected. Can you tell me the device you're trying to connect, as well as serial number? If you're able to, a screenshot would be helpful as well. Thanks, Chuck.
(Edited)
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Rebecca

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My Q smart garage Hub
It worked for many months now it is saying I don't have a device installed and each time I try and add a new device, NOTHING.
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MyQ Community Manager, Employee

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Rebecca, thanks for the additional info. I've requested a customer support agent reach out to you for further assistance.