My Chamberlain Internet Gateway resets every 11 seconds

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  • Updated 3 years ago
Both Green and Blue lights show steady for 11 seconds. Then they both begin blinking. In a few seconds they both go steady and the 11 second countdown begins again.

 I have an Actiontec router. I have tried direct to the router, a Treadnet 4 port switch in between, an old hub in between and both in between. Direct to the router shows no lights. Direct to the hub shows no lights. Direct to the switch shows no lights. The only combination that shows any hope is Router-Switch-Hub-Gateway.

When I use my computer or smartphone to have the Gateway "Learn" (the wall control that came with it) the garage door opener blinks twice. I hit the learn button twice (as instructed) and no opener has been learned. I have tried this method dozens of times with no opener being learned.

As instructed, I installed the new switch and disposed of the old one. Now all I have is a very expensive new button.

I have called (and spoken to) customer support. What is the next step?
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harold larkin

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  • frustrated

Posted 3 years ago

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Jim

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Harold,
Please send an email to MyQCommunity@chamberlain.com and include your original posting above.  The MyQ support center will forward your issue for further investigation.