MY app is saying garage door is open when closed

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  • Updated 5 months ago
App says door is open when it is closed.   Then when i hit close on the app door opens and beeps with alarm for closing door.  Door is closed now and my app says Close error and to check sensor on door.  I have followed all instructions under troubleshoot and even replaced battery on sensor, Nothing has changed
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Tim Collins

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Posted 5 months ago

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Social, Official Rep

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Hello Tim, we would be happy to assist in providing a meaningful solution. Please send us an email at social@chamberlain.com with the following infromation:
1. Product Model Numbers
2. Email address & Phone number
3.  Zip code
We will have one of our technical support specialists reach out to you as soon as possible.
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Tim Collins

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done just sent email with everything you asked for

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Chris McDonald

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Mine does the same thing sometimes. The only way I’ve found to remedy it is to close the door with the actual door close button then the app will I’ll read it correctly again. It happens every so often and gets annoying especially if I have a time setup for the door to close and if it’s already closed it tries to close it and actually opens the door.
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Tim Collins

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when should i expect someone to contact me?  I need this remedied asap

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Frank Mejias

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Mine also started doing this recently. I too fix it temporarily by manually opening and closing the door depending on the app status. It started with the most recent app update and the sharing features. I added my wife and daughter and they both see the same status when it goes bezerk. I just rated the app and provided feedback. Hopefully the developers will get on it.