MQ app opens & closes the door, but doesn't show to be opened on app - shows to be closed for 20 hrs. I've deleted and reinstalled the app

  • 1
  • Problem
  • Updated 3 years ago
MQ app opens and closed the door, but it doesn't show to be opened on app - shows to be closed for 20 hours. I've deleted and reinstalled the app
Photo of Chad Breaux

Chad Breaux

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Dawn

Dawn, Official Rep

  • 274 Posts
  • 63 Reply Likes
Chad - I apologize that you are having a problem with your app showing the updated door status. It sounds like you may need to delete the opener and then re-add it. 

Answer Title: How to delete a device from a MyQ account
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/3349

Answer Title: How to add devices to a MyQ Account
Answer Link: http://chamberlain.custhelp.com/app/answers/detail/a_id/3348