More detailed logs please

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  • Question
  • Updated 11 months ago
Is it possible to get more detailed logs of who opened the garage door through the app? Since there is no guest user feature I have my login connected on 3 different phones. I would like to see more detail options for the logs.  Things like IP address and device name would be very helpful information that I could use to determine who is causing the events
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B

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Posted 11 months ago

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Jeff Davidson

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If you are concerned about who is opening the garage the best answer is to get a security camera installed on your driveway. I use the Arlo system and I know everyone who enters and I get the MyQ trigger and the camera video in tandem. I now have a complete system.
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B

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Thanks, but this does not help me determine if my account credentials were compromised if I can tell that a device that is not mine is accessing my garage doors remotely.
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Jeff Davidson

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True. You cannot tell who is opening the door via the application. I would suggest that you restrict access to the application to only a few in your circle of trust and change the password often.
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B

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I could do that, yes; The point of me posting here is a suggestion and plea for the developers to add a feature in the name of security and visibility. Not to hear a workaround.
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MyQ Community Manager, Employee

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B, seeing what we can deliver. Lauren
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MyQ Community Manager, Employee

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B, we do not offer this capability right now but it's a capability we plan to offer in the future. Lauren