model hd720EVGC WITH internet gateway

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  • Problem
  • Updated 3 years ago
I bought this Model number HD720EVGC that comes with internet gateway . I download app  and register the gateway now when i trying to add the door opener(myq ) it ask for 10 digit serial no. but  there is no 10 digit serial no on it.
can u help?
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max juneja

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Posted 3 years ago

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Dawn, Official Rep

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The serial number that the MyQ account is looking for is located on the MyQ Internet Gateway. This is an accessory that is needed for internet access for the garage door opener. The serial number is located on the bottom of the gateway, in this format XXXX-XXX-XXX. If you do not have a MyQ Internet Gateway, you will need one to control your opener from the MyQ app or website. The part number you need is the CIGBU. 

http://www.chamberlain.com/smartphone-control-products/smartphone-connectivity/myq-internet-gateway
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mike

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The installation instruction is wrong contact support they will walk you through the proper procedure