Low Battery Alarm Makes Permanently Inoperable

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  • Updated 2 weeks ago
There are numerous threads on this board documenting the "low battery" issue and Chamberlain failure to do anything to fix it. Basically once the door sensor battery reports "low" the app software never resets the alarm. Replacing the battery will not change anything. The app will allow opening the door with notification, but it will not close. This is more than an inconvenience, it is substantial security issue for our homes. Any inadvertent opening of the door remotely results in the inability to close it from the app. Anyone familiar with the app knows how easy it is to accidently open the door! So once the battery runs low (or cold weather increases electrical resistance), the product is useless.

Many of us have documented the issue, but Chamberlain has failed to provide a fix after months of appeals. Their answers on this board are most encouraging with words, but highly lacking in any specific timeline or action. I suggest that the only way we are going to get action is flood social media reviews at major retailers about this problem.

Here are links to publicize the problem. 

Amazon
https://www.amazon.com/Chamberlain-MYQ-G0201-MyQ-Garage-Controls-Smartphone/dp/B00EAD65UW

Best Buy
https://www.bestbuy.com/site/chamberlain-myq-smart-garage-hub/5900972.p?skuId=5900972

Home Depot
https://www.homedepot.com/p/Chamberlain-MyQ-Universal-Smartphone-Garage-Door-Controller-MYQ-G0201/20...

Lowes
https://www.lowes.com/pd/Chamberlain-Universal-Smart-Garage-Hub/999908195

CNET Review
https://www.cnet.com/products/myq-garage/
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William Geis

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  • Frustrated

Posted 10 months ago

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Ricky Choat

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I do not have problem, this is just a suggestion. Could we not delete the app and it’s data, then reinstall app? Would that not reset everything or is the data stored in the cloud.
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William Geis

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Yes, that would seem to be the answer. I did that 2 months ago. It worked for one opening and then the alert reappeared. I suspect the issue is firmware in the door sensor and why Chamberlain has been so slow to respond to the many, many appeals for help.
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Roger Owens

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Young whipper snapper programmers don’t understand anything about loop initialization and re-initialization. Unbelievable! No doubt their manager doesn’t get it either. However, i find it hard to believe they were stupid enough to have this variable (that needs to be cleared) in ROM (in firmware. It should be in RAM.
I suggest you u install the software and u plug the bridge, etc. and leave them u plugged for a day or two to see if that helps.
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William Geis

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Thanks for your suggestions. I can tell the users out there that I tried these steps and several others over a month ago. The company has us over a barrel and they are not doing anything to fix it. I think it's their way of promoting new items. As for me, I'm not buying anything more from Chamberlain ever again if this isn't fixed, replaced or refunded. I and many others out here have been very patient.
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Terry Fischer

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I would suggest anyone having this issue should tweet to  @ChamberlainDIY asking for an update.  Also include @jsohovic who is the CEO of Chamberlain.   I dont usually go to those extremes, but I think 6 weeks is long enough.  It is time to fix them or replace them.

This is the response I received this morning -

Replying to @tafische

Terry, thank you for checking in about this. Our teams are actively working on a solution and we will post updates as we have them. Chuck
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Doug DeKreek

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Interesting problem. I have a new Chamberlain, but it doesn't have a battery operated sensor.. probably a lesser model.. but can you NOT use the MyQ app, but instead just use the Chamberlain website? I use the website, not the app, with no problems... and if the app is the problem, just use the website and see if that's a good work-around? The ONE problem I have is that I can't set the proper TIME ZONE, which is ridiculous, so don't get me started...
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Terry Fischer

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Nope.  Same issue.  Shows low battery.  Mine doesnt have a battery sensor either according to Chamberlain.
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Doug DeKreek

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OK, now I'm confused. If your opener doesn't come with a sensor with a battery in it, then why would you even get that error message? Also I saw on another thread that the *website* allows you to close the door, but the *app* does not (even with the yellow error msg).
(Edited)
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Terry Fischer

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The MYQ does have a sensor with a battery, but it doesn’t have a sensor to tell you it is low per Chamberlain. Go figure.....

Web has same results. 6 weeks of the kids not being able to close the garage when they leave for school with no more than “we are working on it”
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Tommie

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Hello Chamberlain.  Building here on my situation as you need to see all data.  One of my two doors stopped responding - no low battery warning.  I would get a "door no responding" on my android app.  I replaced the batteries in both my doors and they seem to respond now.  Had to cycle the door a few times manually and with the app to where the app would consistently open/close the door.  All this started when i received an app alert my door was open.  Was at work.  Luckily my wife was home and when i called she shared the door was indeed closed.  Suggest you do some serious regression testing on the interaction between the door sensor, low battery warning, and how your app reacts.  Potentially serious home security issue you have.
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MyQ Community Manager, Employee

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Tommie, if the MyQ App is sending false alerts, check the history of alerts to identify if the alert is a late alert, or a false alert. (it may be delayed from the server).

If it is a false alert, folllow the steps below:
1. Delete the alert
2. Uninstall the App
3. Reinstall the App
4. Create a new alert

If you have a MyQ Garage and are still experiencing an issue with false alerts, replace the battery in your door sensor. The battery is a 3 volt lithium, size CR2450.

If replacing the battery in the door sensor does not work, the door sensor may need to be replaced. Thanks, Lauren
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Tommie

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Hi Lauren.  Thanks for the response.  As shared in my post i did replace my batteries.  My concern is there was no low battery warning.  I've seen posts where batteries have gone dead without a low battery warning.  Pretty sure this was my issue as I have not changed my batteries from the original install over a year ago.  Think you have some integration work to button up between sensors and your device.  thx.
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Terry Fischer

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As this Friday ends, we have gone yet another week with no ETA in sight for allowing us to once again use our MYQ.
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MyQ Community Manager, Employee

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We are actively testing a software solution to solve an intermittent issue that causes a false low battery warning in our app for MyQ Garage 1.0. The solution will be deployed within a week. We sincerely apologize for the inconvenience this has caused and are committed to providing a resolution.

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MyQ Community Manager, Official Rep

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MyQ Community members, 

We have resolved the technical issue that caused a false low battery warning in our app for MyQ Garage 1.0. The solution has been deployed and will update your MyQ app automatically. If you experience any low battery warning issue, please contact us immediately on this forum. 

We appreciate your patience as we worked to solve this issue.

The MyQ Team
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John & Patty Wilson/Benson

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I have the blue MyQ app. MyQ Smart Garage Control app.  My app updated Oct 12, 2018 and the low battery alert still is not fixed.  
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Tommie

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Hi. There are two myq apps in the google play store. I have not received an app update as of this post. Timing on releasing to the Google and Apple stores?