losing my cell phone, changing my cell phone, how does it work

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I am starting to wonder about different scenarios with myQ.
* what if I lose my cell phone, and it doesnt have those fancy remote wipe function.. wouldnt people who found my phone be able to open my garage?
* the myQ app already does not install on one of my older phone... doesn't this wifi functionality force me to buy a new phone all the time?
* my current garage door opener has lasted 20 years, is chamberlain committed to supporting myQ for the next 20 years by keep churning out apps for new smart devices while supporting old ones?
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fltcpt

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  • lost

Posted 3 weeks ago

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Michael Parker

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Well your first point is valid. You can set a password requirement for the myq app so no one can open your door even if your phone is unlocked

If your older phone is only 32 bit most apps are 64 bit now and not compatible. Price of progress some would say

20 years is a lifetime and then some for modern cell phones and electronics. If the company is around in 20 years and stays in the business as long as you have the app and the phone it’s installed on works the it should continue to work at least when on the same wifi network. Remotely depends on cloud solutions they may not have in 20 years. I don’t think anyone could answer that with any certainty
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fltcpt

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Thanks for the info

The more I think about the security side of things the more scared I am - what, I can't sit at home and guess a serial number and start pranking someone somewhere I dont know?

20 years is a life time for phones is precisely my point. If it had been an alternative solution, like a browser based thing that goes through your home router (that is, everything is within your house), then you are not at the mercy of your vendor, no matter its security (I am pretty sure their server is a much bigger hacking target than my router), delivery (at the mercy of them not going out of business) or privacy (who knows what they monitor/collect)... and I dont have to buy a new phone every few years (yes, mine is not a dinosaur, its only 3 years old, and its already too old for the app)

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Michael Parker

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As far as I Know this also works with a browser

I don’t think you security woes have merit. By all means a companies server may be a bigger target than a home user but security is also that much tougher to get through. Also keep in mind while you think of hacking

Hackers have no idea what they got into until they access files that might tip them off.

Your “guess serial numbers” won’t work anyways as they would have no idea what unit they “activated” it could literally be anywhere on the planet so ncluding thousands sitting store shelves or in warehouses

I also don’t see how your three year old phone can’t run the app as my wife’s was running it just fine on her 4 year old one right until we upgraded her about 8 months ago

I have had MyQ for my garage for 6 years. I have had a few issues here and there but only with the unit designed for any door opener and the issue was sensor placement.

Since the. My door opener died and I replaced it with a myQ with built in battery. It ditched the sensor as it’s belt driven and the works with my HomeKit add on flawlessly

I think the bigger issue is if you get this will your phones software support you for 20 years and ultimately that can’t be answered technology is moving at an incredibly fast pace and it’s predictable beyond a few month to a year at most.

The beauty though is it doesn’t stop your normal door from opening and opening/closing with the fobs, they still work normally. Think of the myQ system as an additional fob with remote access across the internet
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fltcpt

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First of all, please know that I appreciate your reply and value your opinion.

Regarding "guessing of serial numbers" I have to disagree though.
I think of myself as a little more security minded than others: if I am a hacker
I might not be trying to open that one particular door, to me, opening
any door anywhere on the planet, once, is a success, because, I just like
wreaking havoc. Hackers are prankers, at least alot of them are.
Guessing (or more accurately, enumerating) can be
done by a computer, tons of them churned out in a second, if it is
one on the shelf, what do I care, I move on, I just need to hit one, and if
I dont ever, so what. I think thats the mind set.
Its true that the chance of turning victim that way is small.

I also quite disagree that larger companies are tougher to hack.
On a daily basis, large establishments, even security companies,
in fact, even security consulting companies run by hackers,
are hacked - the reason: it is really hard to secure something
hooked to the internet, especially when you need to balance user
friendliness; hackers always have the advantage, the defenders have
to plug all holes, hackers just need to find one.

Also consider this: one principal companies use in investing in security,
do not spend more money to secure your servers
than the amount of money you will lose if it is hacked.
Makes sense right? Thinking in Chamberlain's shoes, they are not
really liable to any of the damages any customers incur, so if they are
hacked, the damage is really just reputation (that is, if a few incidents
will make the news, consider how many times we hear about
companies being hacked in the news) and know that
alot of companies just choose to pay off their
customers who are hacked, to avoid publicity, I really cannot
imagine they would be spending that much in securing their servers...







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Michael Parker

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Well security on your phone and the app is there too

Hackers don’t know who they are hacking until they’re in. Making sure your firewall/router config is important for sure
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Michael Parker

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I’m also pretty sure chamberlain is using AWS or another cloud provider so security is handled mostly by the cloud provider