Liftmaster 312hm

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  • Question
  • Updated 11 months ago
Has anyone had any success or do you know if it's possible to use the Liftmaster 312HM gate receiver with the MyQ Smart Garage Hub?
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David

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Posted 1 year ago

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MyQ Community Manager, Employee

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David, getting you an answer now. Will be back in touch shortly. Lauren
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MyQ Community Manager, Employee

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David, thanks for your patience. The 312HM will work with MyQ Garage but not the gateway. Let me know if you have any additional questions. Lauren
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David

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Hi Lauren, thanks for the prompt response and I'm happy that it works with MyQ Garage.  I tried to pair the 312HM with MyQ Garage and it won't pair.  It attempts the pairing - iPhone app shows that it has started, the 312HM pairing LED is blinking - then nothing.  The 312 times out and reverts to normal status while the iPhone app continues to twirl.  

I've paired the 312HM with multiple hand held remote openers, and Homelink in various brands of autos so I know it will pair successfully.  

Any suggestions?
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MyQ Community Manager, Employee

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David, I apologize for this confusion. Let me get to the bottom of this. Lauren
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MyQ Community Manager, Employee

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I gave my customer support expert the email address associated with your MyQ Community account. Please look for an email tomorrow. Lauren
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Tibi Molnar

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Any resolution to this? I also have a 312hm that would like to control through the myq app.
(Edited)
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David

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According to their phone support person, there is no way to make the 312hm myq compatible.  Gogogate appears to be a working option if you want to automate your gate, but it's not myq.
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Tibi Molnar

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Thanks. I wonder if anyone has replaced their 312hm with something else that is compatible.