I've had problems with my MyQ randomly opening my garage door without me knowing about it.

  • 11
  • Problem
  • Updated 2 months ago
I'm positive this is related to the MyQ system, as I was having this problem on and off for a few weeks.  I disconnected the MyQ gateway for a couple of months and didn't have a single issue. I thought i'd give this system another try, so I changed my home router password, reprogrammed the opener and remotes, changed my Chamberlain account password and opening number, and wouldn't you know it,  after a week,  my garage door opened by itself in the morning, and then again in the evening, and stayed open all night while I was away from home.  My phone dd provide a notification the door was open, but I didn't have it by my bed, and so didn't see the message until the morning.  I am very lucky I live in a low crime neighborhood, so that everything was still in my garage when I returned. How is it possible that this is happening?  
Photo of MyOpenerGoneCrazy

MyOpenerGoneCrazy

  • 4 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 11
Photo of Sandra Chow

Sandra Chow

  • 1 Post
  • 0 Reply Likes
We installed this a few months ago and we were really happy with it for it allowed us to put our minds at ease when we're not home and knowing that our garage was closed until today.  This morning while we were at work we got a notification that our garage door had been opened for 3 minutes.  We freaked out since no one is home except our dogs.  We checked our security cameras and didn't see anything so we closed it immediately.  This made us really uneasy as is already but 30 minutes later we got another notification and not only were we unable to close the door, we saw from our security cameras that our dogs ran out of the garage to the front of our house!!!  We freaked out since we didn't know what would happen to them and it would take us at least 30 minutes to get home so we called the police and relatives who lived close-by.  Luckily they were able to get there shortly, get the dogs back inside before any harm was done and checked the house which was clear.  I told my relative to unplug the garage door immediately so that it couldn't be opened at all unless manually.  We will be removing the stupid MyQ and throwing it in the trash immediately after this incident.  Things could've gone seriously wrong and I just regret not seeing these reviews earlier until now.  I've totally lost my confidence in this system for good!
Photo of Rhonda McCarthy

Rhonda McCarthy

  • 1 Post
  • 0 Reply Likes
I would not throw away the MYQ until you are sure that is the problem...we did unplug the MYQ and it still happened...we finally replaced the wall unit and when we did that we have not had any more problems with the door randomly opening and we now have the MYQ back on.
Photo of Joe Hollaar

Joe Hollaar

  • 1 Post
  • 0 Reply Likes
I’m having the same issue Garage opening & closing frequently & part way up/down etc. I have the hub & bridge on a lift master. Problem started about 2 weeks ago. No system or internet changes
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 342 Posts
  • 14 Reply Likes
Hi Joe,

Please email us at social@chamberlain.com with the subject line "myQ Community. Joe Hollar. Random Openings" and we will have someone look into this right away.
Photo of Chamberlain Admin

Chamberlain Admin, Official Rep

  • 342 Posts
  • 14 Reply Likes
Hi everyone,

Thank you for reaching out and being a part of the myQ community. Please review the bulletin below by clicking on the link for more information and next steps. If you your unit was not impacted please email us at social@chamberlain.com with the subject line "myQ community. 'Your Name'. Random door opening" and we will have an agent look into this right way.
https://support.chamberlaingroup.com/s/article/Product-Warranty-Alert-888LM-8500-8500C-and-MYQPCK
Photo of R Chan

R Chan

  • 1 Post
  • 0 Reply Likes
The link says "*Limit of one (1) replacement per customer. Open only to residents of the United States." What do we do if we are Canadian? 
Photo of justin

justin

  • 1 Post
  • 0 Reply Likes
The link goes to a login screen with no option to create an account. Wth
Photo of Donna

Donna

  • 1 Post
  • 0 Reply Likes
Unable to log in to view the bulletin.
Photo of David Lee

David Lee

  • 1 Post
  • 0 Reply Likes
Cannot login to view. Having the random door opening problem as well. Just started in the last week.