Its sad that the BEST opener company openly engages in fraud.

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  • Updated 1 year ago
I have an email from Chamberlain tech support from March 2016 specifically telling me to purchase the original hub for use with HomeKit. Then when that failed, they said that I would be upgraded to the new hub when it became available. Now I have to pay another $50 bucks? Come on people. Thats not just bad business, thats a clear cut case of defrauding your customer. Oh.. And its just bad business. In short, heres what rubs me wrong about this; I had to special order (because of my area) a Chamberlain opener because they were the best. I paid extra because I have a stupid installation scenario. Then I paid more for a hub that I improperly assumed that an internet connected opener would be.... internet connected... Now another $50 bucks... Up to this point I still recommended Chamberlain with the caveat that they hadn’t worked out home kit. Now.. I can’t recommend them at all. In fact I have to warn people about a major name brand company that openly defrauds its customers.
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Joe Laws

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Posted 1 year ago

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Tristan

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I called them out on this crap in an email I sent to all of their executives. Here's the response I received. In short, they do not care at all. No attempt to make things right, no assurance that my complaints would be resolved, not even an attempt to apologize, just a quick brush off that my concerns had been "communicated." What a bunch of garbage.