iPhone App: a bit too easy for fat fingers

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  • Updated 2 years ago
Maybe it's just my fat fingers. Always making butt calls, and starting emails just by putting the phone in my pocket. Seems like if I keep the myQ app running all the time (this is needed for push notifications to work, yes?), sooner or later I'm going to inadvertently open my garage door when I'm 500 miles from home, and not have a clue what I've just done.
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Bill A.

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  • a bit worried

Posted 3 years ago

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Trevor B.

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Another useful reason for the app to be able to close the garage door if open for longer than a set period of time.

I had to buy the 880LM Smart Panel to get my garage door to automatically close after a set period of time but it would have been nice if the app could do that, and even have timers/schedules for MyQ lights also. That's the main reason I didn't expand my system, it would be pointless to have light switches if I can't set a scheduler or timer on them.
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MyQ Community Manager

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Hi Bill,

Thanks for the suggestion. Pocket dialing never leads to fun situations, whether it's randomly calling your grandma or opening the garage. We'll let our teams know that it's a concern for you. 

- Kylie 
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Jim

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Use the MyQ app feature of setting a Passcode to open a closed door. Then a four digit Passcode will be required to open the door using the app.
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Bill A.

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Thanks, great tip! Actually I thought my passcode was in place, and your idea proved that it wasn't switched on correctly.
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Michael

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THANKS FOR THIS POST AND FOR THE PASSCODE SUGGESTION! My problem is not fat fingers but rather a weird event that seems to occur when I tap on my two flood light switches. If you notice in the picture, they are on the bottom line. On occasion when taping them in sequence the darn garage door starts to cycle! First time I thought it was just me hitting the wrong icon but it's happened when I've deliberately and cautiously tapped the switches ... the garage door opens. Hoping this solves the problem and at least requires me to enter the passcode before it opens the door. BUT it does appear to be an app problem ... which would be very nice to have fixed. It did happen once when I tapped the Office Lamp icon.

Yeah that's a Hint Chamberlain   :-)

UPDATE: OK, well I gave it a test. Several random but quick taps to turn the lamp and light switches on and off. Then with all three light devices on ... tapping the Office lamp triggered the passcode screen! Canceling it out and tapping the light again turned the light off. SO YES this option prevents the app glitch from opening the door when I don't want it too. HOWEVER the glitch is still annoying. Sure would be nice to have that fixed in the next app upgrade ... again Chamberlain that is most definitely a hint! ;-)

(Edited)
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Trevor B.

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If the icons are too small for you in that view, why not switch to the view with the bigger icons?

Also I don't think you should be tapping multiple icons in quick sequence, rather you should be waiting for the app to respond after each time. Tapping a whole bunch of times rapidly is bound to create errors.
(Edited)
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Michael

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Nawh, the icon size is just fine. It's easy to only tap the icon. The problem is if you do like I mentioned ... too many on and rapidly ... but purposely tap off ... sometimes the garage door functions. Very strange ... but having the pass key function solves cycling the door accidentally.