Instructions for enabling IFTTT with Alexa and MyQ. Looking for tutorials.

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Hello.
I am willing to pay the $10/year fee if that means that Chamberlain will follow through on what it takes to provide a for-fee service. Are there tutorials that walk a user through connecting IFTTT through to other popular platforms such as Alexa, a frequently requested feature?

Please advise on if/when this will be available and what the SLA will be for support on a paid services model.

Best Regards,
Brad
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bjohnsonmn .

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Posted 1 year ago

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Tony Hickham

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so i felt like you and took the plunge, but i feel like right now, there's not much in this deal to make it worth it.  When you go to the chamberlain site, you sign up and pay there... then wen you log in to IFTTT, you connect your IFTTT account to your Chamberlain account when you choose the applets involved... they wont connect if you havent paid for the subscription.  but the only applets that are available (FOR NOW) aren't much better than what's on the actual app. in fact, you cant OPEN the door with alexa.. you can only close it. thats my understanding though. so someone please correct me if im wrong. But i tried the geofencing thing "close my garage if i drive out of the selected area" and the applet went off while i was sitting in my garage painting some cabinets... 2 times.. so i turned off that applet.. no worky! lol.. but i hope someone does post some tips, pointers, instructions, benefits of using the IFFTTT/Amazon method over Google Home route.... i have alexa on my phone and in my fire stick, but i've not bought an echo (dot, show, or otherwise) .. im leaning towards google home since im deep in the googleverse... just havent pulled the trigger on a unit yet.. waiting till after the google announcement this week to see what my latest options are.... 
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MyQ Community Manager

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Hi Tony, 

I'm looking into this problem you encountered with geofencing. I'll let you know more  as soon as possible.

-Chuck
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Tony Hickham

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Thanks for the response! Have you had reports from other users having the same issue? 
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MyQ Community Manager

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Tony, 

I haven't yet heard of this issue. I'm still gathering info about this, more soon!

Best, 
Chuck
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Pm

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Why the heck would you pay for a VERY BASIC service?!?!!! Only people who don't understand the market and hope to get some people to fall for it do this these days. I rather spend some time on a work-around and learn something doing so. The best solution seems to be a relay behind the actual switch to simulate a press on the open/close button.
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Steve .

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Here here!!!
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MyQ Community Manager

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Hi Brad, 

Thanks for reaching out. Right now, we don't provide tutorials for connecting IFTTT to Alexa. 

We are very aware many of our app users have requested an Amazon Alexa integration, and we'll certainly keep that in mind as we define our future technology roadmap with potential partners. 

Best, 
Chuck
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Chris Z

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I have also taken the plunge to try and get MyQ to work with Alexa or Google Home.
With Alexa and IFTT I can close my garage doors.
With Google Home I can close my garage doors and query status (open or closed).
Both require the MyQ subscrition.
Sadly neither will open the doors via voice command, something I expected for a paid subscription.

I would have thought that closing a door presents more of a safety hazard (children, pets, etc when not in view) security should not be a concern as my smart locks open and close with both voice assistants for some time.

Looking into Garageio to replace these openers with quieter ones, as I am not impressed with the lack of consumer support. Clearly Chamberlain is holding out on purpose and likely for more ways to secure a paid service.
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MyQ Community Manager

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Hi Chris Z, thanks for taking the time to comment. At this time, we believe providing the ability to open the garage door through third-party apps that don't meet our stringent security standards is too big a risk. Let us know if you have any questions.  Chuck
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Pm

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Apparently, Chamberlain really does not understand the what people want. So you can close the garage door but not open it??? Maybe you should be super scared that your sensor doesn't see something, you close the garage door and somebody gets hit. So really you should disable opening and closing!!!! 
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Jon Prall

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This is a bad sentiment. You also don’t state this limitation anywhere when I bought the device. I want to open the garage when I arrive home. Set up your own geofencing implementation if you want - until then, let your customers decide what level of risk they want to take. Alexa integration is also not difficult. A smarthings hub will drive Auto open but I don’t really want another hub. Would you please address this shortcoming? My use case - motorcycle. I want to park in the garage but I don’t want to 1) carry a separate garage door opener on the bike, 2) park, take off my gloves, get the phone, wait for Face ID, or en the app, open the door and finally park inside.
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gryhnd

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Chris Z

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Thanks Chuck,
Security of my home should be for me to decide.
There is always a trade off between convenience and perceived security.
I can unlock my front door and open a garage door with other providers so I am puzzled with Chamberlain's position, particularly when they offered this feature prior to Your paid subscription service.
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Amr Awadallah

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Chris, I can stand outside your house and say "Alexa, open the garage door". That isn't very safe unless it does voice signature matching to ensure it is you (which it doesn't do right now).
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Chris Z

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No, I don't think you could Amr. Just like you can't unlock my smart locks on the doors, adjust the temperature in my house or adjust my lights.
Chamberlain has found a way to monetize it for Homekit, they are just holding out for same.
At the end of the day it's my choice if it's a safety vs convenience issue.
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John S

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I can this the blockbuster argument.  Something will come around to replace MyQ soon, and they will close shop - just like blockbuster. P.S. Amr, works for blockbuster....and have no opinion on how Alexa works with automation. 
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Steve .

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Lol.... So true..... I love when someone sticks in their nose when they have no sense of smell
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MyQ Community Manager

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Chris Z, we appreciate you sharing this perspective. Lauren
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Chris Z

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Lauren, it's not just my perspective, it's my requirement for the purchase of goods and services, they must meet my needs.
Yours and Chuck's responses have clarified that Chamberlain is not able or interested to meet my needs or requirments.
I have made arrangements to return my 3 units and replace with equipment and services which do offer appropriate support to their customers.
Good Luck :)
Hopefully Chamberlain's empty promises to add this functionality comes to fruition while you still have a satisfied customer base.
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Ethan

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Actually Chris, as the manufacturer it’s their decision, not yours. They are the ones that would be fending off the bad press and lawsuits if the security wasn’t up to snuff. There are many of us that enjoy the functionality currently available, and look forward to improvements in the near future.
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David

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"Near future." Oh sweet summer child.
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Chris Z

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Good to hear you are enjoying the limited functionality of what MyQ and Chamberlain are offering you Ethan.
There are countless others of us however who have requested more.  
I assume you are referring to what Chamberlain offers is their decision, which is of course true.  However what I deem required, acceptable and what i purchase is all up to me.
In this world of IOT, only I decide between convenience and security and only I choose which  manufacturers i will support.  
My choice is to support those who provide the functionality I require.
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Ethan

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That is a given, Sir.
We all vote with our wallets.
Considering Home control is still in its infancy, with very few (if any) clear security standards being implemented, I tend to feel we’re expecting too much from Chamberlain at the moment. We all want everything available immediately, but that’s not going to happen. The IoT space is the Wild West at the moment, and I personally feel that Chamberlain is ~trying~ to position themselves into a secure, sustainable space.

Yes, they made some claims that they didn’t follow through on. Not cool. But let’s realize that the holders of certain protocols (ahem..Apple) changed things up mid-stream. Then they changed directions again. How, as a manufacturer of a device, are they to compensate and pivot due to another company’s indecision? This is hardware we’re talking about, not just software.

I believe that Chamberlain further exacerbated the situation by attempting to perhaps do the right thing. But having a limited time offer solely through the Forums was a gaff. They should have learned from Logitech’s handling of the discontinued & decommissioned hub.

Really, Chamberlain - sometimes it’s worth the money to fix the PR issues at hand before launching a pay-for-play Service.
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MyQ Community Manager

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Ethan, thank you for the feedback. We truly appreciate our MyQ community and the insights our customers offer. Lauren
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Jeff Dempster

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Hey guys are you telling me if I actually paid the extortion fee of $1/month to use the app I would not be able to from the google assistant say "open garage door" when driving up in my car? that would be the only reason to get it lol when u leave the house u press the button rofl
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Chris Z

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That's correct Jeff, the subscription will only allow you ask if a door is open and close a door.
The cost to open will be much higher once they figure out an even more extortionist pricing scheme. Likely new hardware required too !
A year ago, you could open and close. And with no subscription. They retracted that ability and shut down any avenues for other software to allow this feature outside of their platform.
Clearly some scheming going on. Don't ya think ?
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Ethan

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It’s one bloody dollar per month and it’s optional. The device is only $100.00, which is incredibly inexpensive for Home Automation devices. Honestly people, what is wrong with you?
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Chris Z

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The problem Ethan, is paying a subscription and not getting the service required. They have disabled the open service.
Happy to see you are open to pay for multiple subscriptions to any home automation provider who offers half baked service.
For many people it's the principle of the matter, not the cost, but regardless, who are you to judge ?
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Pm

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@Ethan, you are kidding, aren't you?!? Paying $100 and then having to pay another $1/month???!!! As somebody else said, it's not about the $1/month but the fact that we have to pay a monthly fee in the first place on top of an already expensive device. And no, $100 is not inexpensive for the very limited functionality of these devices!!!
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Ethan

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@Pm: No, not kidding. Show me another Smart device that’s in the $100.00 range.
I agree that paying the fee while there are some real bugs and functionality gaps is a touch frustrating. However, if Chamberlain is truly committed to continuing with R&D, and does continue to enhance the product then I’m all for it.

Smart Home / Automation companies are folding or being bought out at an increasing rate. It costs a lot of money to keep these products up to date and secure. We’re still in the infancy of these products and companies are still stumbling along finding the right balance. Think I’m full of crap? Well look at the “most valuable company on earth”. If Apple can’t get their shit together and do it right, I’d say that says something in itself.

Look at Security Cameras: Nest Cams, Arlo, DLink, Ring Doorbell and other “web cams”..... what should be inexpensive devices typically cost 2-3 times as much as the MyQ. They have limited functionality, but typically charge $5-10/month for “web storage”. That’s twice to three times the up front cost and five to ten times the monthly subscription.

Perhaps I have lowered expectations. I purchased the MyQ Garage a couple years ago before any of this enhanced functionality was considered. I was happy with a basic App that did what it did. But of course now I expect much more. Perhaps as someone that follows the industry I’m aware of the state of IoT and the challenges that are present and that lay ahead. Perhaps as a business owner I’m more sympathetic to the costs and challenges that come with the territory, especially so with a DIY device that tries to marry hardware, software and networking in varied environments and with people of all levels of competency.

There’s no denying that Chamberlain has really dropped the ball with their communications, dispute resolution and general handling of PR. They should be taken to task for that. But pissing and moaning about a buck a month when most people here probably give away/lose/spend frivolously more on the weekly seems so petty and misdirected to me.
(Edited)
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Peter Williams

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Ethan, I don't know if you're a shill or not but the Nexx Garage opener is only $100 and does everything this thing does plus more.
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Pm

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@Ethan: 

* Before "coming down on you" I want to give you some credit. You actually made the most compelling argument so far but I am afraid your mojo won't work on me ;)

* Most importantly, I think you are missing the point. All the devices you have in mind provide some function PLUS provide integration. Chamberlain
- sells you the device (the garage door opener)
- then sells you another device to do the integration
- and then charges you to use the service of that device in any meaningful way, meaning integration with your home automation system.
Based on this, the devices you list are 3-in-1 devices while Chamberlain offers each individually and then tries to charge you for each of it!!

You said "It costs a lot of money to keep these products up to date and secure." Sure, if you do it the Chamberlain way. They want to build custom solutions for certain home automation systems and then still have a lot of people being upset because their system isn't supported or because a certain feature isn't supported on their system.
As I said on this forum before, all you need to do is allow integration through IFTTT (simple open/close/status/alarm is fine) and publish an API that anybody can use. Both of those will be based on the same technology/code and won't cost much to implement and maintain.

* You said: "<snip> Ring Doorbell and other “web cams”..... <snip> They have limited functionality, but typically charge $5-10/month for “web storage”." Well, I have the SkyBell which is by far the most expensive device I have. There is no monthly charge for anything and the amount of data they transfer is actually pretty large (HD video both upload and download and storage). The amount of data Chamberlain transfers is completely insignificant compared to this.

* You said: "Smart Home / Automation companies are folding or being bought out". Just like Kodak, a poster child of a successful company, did go out of business because they couldn't adopt to the market. Chamberlain has far few competitors but they better be careful, too and in my opinion they clearly take the wrong path. Integration costs relatively little if done correctly and then they should market the hell out of it. Instead, they try to be sleazy and instead milk their customers.

Just my 2 cents. I am getting tired of this whole conversation. 
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Ethan

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@ Peter Williams: I don’t know if you work for Nexx or not, but the Nexx is a polished turd compared to the MyQ. I’d bet 1/2 of the users here would fail to get the Nexx installed, let alone up and running without some serious tech support.

Thanks for belittling me to schill status simply because my opinion differs from yours. Have a good day, Sir.
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Ethan

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@Pm: thank you for being respectful, much appreciated. I guess we’ll agree to disagree on a few points.
Wishing you luck with your future IoT purchases. :)
(Edited)
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Jeff Dempster

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Well with the logic you have presented you'l be paying a couple of dozen independent hardware manufacturers a buck or two a month for every integration you plan to do!

Lights 
TV/Soundsystems
electronic devices
wall switches
Specialised smart appliances/options (my robot vacuum) 
??
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Ethan

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@David, lightbulbs don’t count. There’s zero complexity.

The iThings is the biggest piece of garbage, but yes...under $100.00. The Lutron is spot on. Ya got me there. (And Lurton does it well, too).
(Edited)
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David

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Let's not move the goal posts now. Not to mention, garage doors are about as complex as a light bulb when it comes to smart devices. Open/close (on/off) and ability to report state are as far either goes. Hell, some bulbs can change color, which in my estimation, make them more complex than a simple garage door.
(Edited)
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Jeff Dempster

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a good point also the benefit of the alert (which for me sadly hasn't worked ever) is more notification/smart alert and as such is more useful as is, where as the status options would be more rare "google did i leave my garage door open" i s less likely then "google open my garage door and being told "your garage door is already open!"
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MyQ Community Manager

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Jeff, can I have a customer support agent contact you to diagnose and resolve the alerts issue? Lauren
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Jeff Dempster

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I guess i think i sent a ticket in a week ago no response back yet.
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MyQ Community Manager

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Jeff, I've been in touch with our tech team, and you should received an email. Please be in touch with any other questions.  Lauren
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Wróblewski Bartłomiej

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MyQ ? it's better to say NoQ lol
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Maxwell Lee

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I recently added Amazon Alexa to my home and have started playing around with the smart lights and IFTTT applets.  I have had Chamberlain/LiftMaster Garage Door Opener with wifi interface and myQ android app for over 3 years.  After researching I went to chamberlain.com and went thru the maze to the subscription service and signed up for the "Free Trial".  When I submitted my info it gave me a message to contact customer care (?) - so I thought I entered my billing zip code wrong - so I entered it again and submitted it again and got the same message.  Today - I have two $1 transactions pending, for a free trial, and when I go to chamberlain.com / partners / IFTTT - it says "Subscription Not Activated".  Makes me wonder how chamberlain is going to partner with Amazon for their "keyforgarge" program.  Am I doing something wrong here?  If I am - I would really like to know.  My goal is simple - I just want to create an applet that will turn on my garage lights when I open the door and turn them off when I close the door.  Maybe MyQ Community Manager, or someone, can chime in with helpful information.  
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Chamberlain Admin, Official Rep

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Hi Maxwell,

Thank you for reaching out. Our team can look into seeing whether you were charged or not. Please email us your myQ email at social@chamberlain.com with the subject line "myQ community. 'Your Name'. Subscription charge" and we'll have one of our agents look into this. 
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Maxwell Lee

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Email sent - The main issue is not the charge - I want to product to work as stated.  
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Maxwell Lee

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Received an Email today from Chamberlain Technical Support with specific instructions on what I needed to do to meet my goal. Kudos to Technical Support. I was able to create Applett to turn on lights when I opened garage door, and even Close garage door via Alexa. I can't Open via Alexa, but that is no big deal to me at this time.
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beeelbabooey

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Starting to think there is no development team at all... havent seen or heard anything from them in 2 years lol... They have a bunch of carboard cutouts in offices somewhere not debugging and solving these issues lol