IFTTT DOES NOT DETECT MY GARAGE DOOR NAME

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  • Updated 7 months ago
I've got a subscription that links IFTTT and MyQ. I've used the applet "Close door nightly". 3 weeks ago, my router broke. I had to sync the MyQ hub with the new router. But, the IFTTT applet quit working. When I access IFTTT and attempt to set it up, it asks "What is the door name?" It wants me to choose from the drop down menu. But the drop down menu states "No options found". I've tried unlinking and relinking IFTTT and MyQ. I've tried renaming the door name. Nothing works. Help!
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shanrah2001

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  • Frustrated

Posted 10 months ago

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MyQ Community Manager, Employee

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shanrah2001, thanks for the info. I've requested a customer support agent contact you for assistance. Please keep an eye out for an email. Lauren
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Abe

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Can someone contact me too, please? I spent $99 on this device and just subscribed for $10 to myq via iFTTT.
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MyQ Community Manager, Employee

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Abe, thanks for sending us a note. Can you give me some more details about what exactly isn't working for you? So I can help you better diagnose the issue. Thanks, Chuck
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Abe

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Same issue described in this forum. I just paid the $10 subscription fee but I'm not able to automate closing and opening the garage when I leave or arrive home because the myq app and wink app won't detect my garage (it says no profile name)
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Craig H

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Mine stopped working right after New Years...
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MyQ Community Manager, Employee

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Craig, could you share a little more detail about what you're experiencing, so we can make sure we properly address your specific issue? Thanks, Chuck
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Craig H

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Sure. Sometime shortly after NYE I noticed that things werent working properly anymore. IFTTT stopped working. Looking into it, IFTTT cant seem to get the Garage Door name from MyQ. MyQ itself works fine but IFTTT and Assistant dont work anymore. Assistant will ONLY work if I ask it to check with MyQ which I shouldnt have to do anymore and WAS working.

I have several time driven services to close the door, and also a Location driven one to close the door when I leave the area.

I have tried logging out of everything, resetting, etc. and nothing has worked.

Looking at all the complaints, it appears you have a serious issue, which you chose to make worse by charging for the service which at the moment, is NOT worth it.

I could build the device off of YouTube pretty easy, but figured it would be easier to buy something. Unfortunately its not working.
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MyQ Community Manager, Employee

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Craig, thank you for providing the additional info. I've requested a customer support agent contact you for further assistance via the email associated with your account. Thanks, Chuck
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bryanbcorny

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I am having the same issue, please help
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MyQ Community Manager, Employee

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bryanbcorny, can you give me some more details about what exactly isn't working? Thanks, Chuck
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LoganW

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I am having the exact same issue as Craig H describes. The MyQ integration with IFTTT stopped working for me around the end of January 2018. The IFTTT applet is unable to find the door name. It just says “no options found”. So I’m paying for a service I can’t even use.
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LoganW

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Rick Might

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I also need contacted, this worked for any of my 3 garage doors till late November
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Nicoli Ames

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I read that the close door action only works on garage door openers with integrated MyQ, not for the 99% of us that bought the MyQ Garage addon.
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Abe

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That completely blows if it’s true
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bryanbcorny

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It USED to work! Why all of the sudden does it not?
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Orbert Rogers

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 am having the exact same issue as Craig H describes. The MyQ integration with IFTTT stopped working for me around the end of January 2018. The IFTTT applet is unable to find the door name. It just says “no options found”. So I’m paying for a service I can’t even use. It worked for months now nothing
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MyQ Community Manager, Employee

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Orbert, thanks for letting us know. I've asked a customer support agent to email you for assistance. Someone will be in touch with you soon. Thanks, Chuck
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Marc

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Can someone please contact me regarding this exact issue. I have no problem with Google Assistant talking to MyQ but IFTTT says No Option found.
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MyQ Community Manager, Employee

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Marc, thanks for the info. A customer support agent will email you shortly for assistance. Thanks, Chuck
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Marc

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Can I please have this escalated to a manager. I have purchased a years subscription and need this resolved or my money back immediately.
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Marc

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Hello. Nobody has contacted me yet. Please escalate this.
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MyQ Community Manager, Employee

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Marc, have you checked your spam folder on the email associated with your MyQ account? Thanks, Chuck
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Marc

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Yes I have checked spam folders and confirmed that the address on file is the correct one.   
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MyQ Community Manager, Employee

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Marc, we have let our support team know that you did not receive their email, so they will make another attempt. Thank you for following up on this. -Chuck
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Mark Rieman

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PleaE contact me as well., ASAP. No garage door name found, just like everyone else on this thread. A fix would be so much better than PM
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MyQ Community Manager, Employee

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Mark, A customer support agent will contact you for assistance as well. Please look for an email. Chuck
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Abe

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Don’t bother! This is an incompetent company. I called and the rep put me on hold for 10 minutes then said to call IFTTT because it’s not on their end. The most ridiculous RCA ever done, if any. Monopolizing the market and breaking down the system for their own benefit. Shortcuts and automations don’t work with wink or xfinity either so no chamberlain, it’s not them, it’s you!! Thanks for (NOT) listening!
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Abe

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I just called and had another argument with the brain trust at Chamberlain. They gave me the run around through email to cancel a measly $10 subscription. I cannot stand this incompetence anymore from every chamberlain member I spoke to. Follow this link to cancel your recurring subscription https://myqservices.com/account/login
(Edited)
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Mark Rieman

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What sensor/opener should I buy? Sick of this -
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Craig H

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NEXX gets great reviews and is only 20 dollars more usually, also offers more options from what I read......you will never get an email or call from Chamberlain, so no one here should hold their breath.....thats the same BS they told me months ago.
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Craig H

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Again, no one should hold their breath waiting for a contact....it never came for me, and never saw any one else get resolved. Sad, but true.
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Spanky3651

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Anyone get this working? I am having the same issue.
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Marc

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Chamberlain has replied to me stating this will NEVER work,  If you have the MyQ device that has a sensor on the door which tells the app whether your door is open or closed, they have found that if your battery dies, they can't guarantee the door is closed and so will not take responsibility for leaving your door open.  Thus, they have disabled the feature.  I repeat...this will NEVER work so don't waste your time. 
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bobn

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Marc,

Thanks for your persistence in getting an answer for this. Wish they would be more up front. Plus, when I signed up for the one year subscription, they said I would get 30 days free, but I can not find anywhere that you can opt out and get my money back.
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Craig H

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Dont you just love when a company sells you something, and then decides its too dangerous for you to use.....I would like my money back.....Hey Chuck, how bout someone contact me on getting my money back....maybe then I will think more of Chamberlain.....weak
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bobn

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Wish I had read this thread before i JUST sent in $10 for a subscription that is worthless. Guess I'll contact Discover Card customer service and see if I can get my money back. I've left my garage door open all night a couple of times and this would have been real handy. I need to find another solution.
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Chris Hatton

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Yes this was also working for me and I could always be content that my garage was closed at night. Now my garage has remained open several times at night, meaning the exact issue that Chamberlain was trying to stop, is happening more than it would have in the dead battery scenario. Surely this should be resolved in updated terms and conditions that frees Chamberlain of liability in a dead battery scenario. If Chamberlain
cannot achieve this than I am sure some other company will master the ‘smart garage door’.