I need my MyQ serial number

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  • Updated 4 months ago
Is there a way I can receive MyQ serial number? I installed the garage door opener 2 years ago but never bothered to set it up and I cannot find the quick start guide all I have is a serial number of the garage door opener
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John McNealy

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Posted 5 months ago

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jbritter2

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Please see articular https://myqcommunity.chamberlain.com/chamberlainmyq/topics/myq_app_will_not_accept_my_serial_number.  I know nothing about this.  I'm in your shoes and found this and thought it might be helpful for you.
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Chamberlain Admin, Official Rep

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Chamberlain Admin, Official Rep

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Hi jbritter2,

We found an article that describes where the myQ serial number is located on various devices. Please let us know if this is helpful.
https://support.chamberlaingroup.com/s/article/How-to-add-a-MyQ-serial-number-to-a-MyQ-account-14841...
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Chamberlain Admin, Official Rep

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Hi John,

We found an article that describes where the myQ serial number is located on various devices. Please let us know if this is helpful.
https://support.chamberlaingroup.com/s/article/How-to-add-a-MyQ-serial-number-to-a-MyQ-account-14841...
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jbritter2

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That article doesn't help.  Another article indicates that you have to purchase an Internet Gateway.  I got a reply from Chamberlain and they gave me model 828LM that needs to be purchased that will provide the myQ serial.
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Chamberlain Admin, Official Rep

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Hi Jbritter2,

Thanks for letting us know. Please email us at social@chamberlain.com with the subject line "myQ Community. myQ serial number-Jbritter2." We'll have someone contact you.