I installed a Chamberlain 1.25 HP belt-drive (Model HD950WF) MyQ serial numbers will register on the Chamberlain

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I  installed a Chamberlain 1.25 HP belt-drive (Model HD950WF)   MyQ serial numbers will register on the Chamberlain website (I get the error, "That gateway or hub serial number was not recognized"). I opened the unit and verified that the MyQ serial numbers 0E00 058 2BD on the unit match the serial numbers on the circuit boards.The WIFI signal is at max and everything else works perfect with the garage door opener . I 've seen other customers with the same issue . Can anyone help?
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Tony

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Posted 1 year ago

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James Laurie

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My serial number start with GW00. Try. The lettter O for the first character instead of zero. Just a thought.
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Jicolon1 .

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I think is number 0 no letter O
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Tony

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thanks for the advise .

under add MyQ S/N there is only letters A through F and numbers 0 through 9 to choose from . when I type in my S/N , I get Error 303 . And, believe me , I tried many times and no luck . As I can read quite a few customers had the same issue and did not see a solution from chamberlain .

Does Chamberlain MyQ Garage team have an answer for my problem ?