I cannot link myq to google home. After linking, Myq app says, please enter a valid email, but with the email is all right.

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  • Updated 11 months ago
Hi! I cannot link Myq garage to Google Home. After linking, Myq app says "please enter a valid email". But with the email (and password) is all right!!! Phone, Myq and Google Home are on the same Wi-Fi net, separately they function well. Please, help!
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Igor

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Posted 11 months ago

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MyQ Community Manager, Employee

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Igor, are you linking them through Google Chrome? I think walking through the steps in this guide may help. Let me know how that goes: https://goo.gl/yVAeSx. Lauren
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MyQ Community Manager, Employee

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Igor, our support team would like to see the message your app is sending you. Can you share a screenshot with us? Thanks. Lauren
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Igor

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I have used this link already, but always when I approach to "Enter your MyQ credentials and click the Authenticate button" - it doesn't work! Myq app says "please enter a valid email", furthermore, when I try to reset the password,  submitting "Forgot password", the app says "Please enter a valid email address", but with the email is correct! I tried different email addresses, the result is the same.
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Igor

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For  support team.
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MyQ Community Manager, Official Rep

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Hi Igor, thank you for following up. Let me know if I can have someone from our tech support team contact you via email. Thanks, Lauren
(Edited)
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Igor

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Yes. You can.
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MyQ Community Manager, Employee

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Igor, sounds good. Our support team will be in touch by email to help you with the setup process. Lauren
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Igor

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I use the same an email address with Google and MyQ account as login.
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MyQ Community Manager, Employee

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Igor, I gave you a bad piece of info previously - your MyQ email address and Google email address can be the same email address. Sorry about that. I'm going to delete my previous message to avoid further confusion. Lauren