I cannot delete my event history on my phone or computer.

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  • Question
  • Updated 11 months ago
I cannot delete my event history on my phone or computer.
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Ty

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Posted 11 months ago

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MyQ Community Manager, Official Rep

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Ty, thanks for reaching out. I'm looking for an answer for you. Chuck
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MyQ Community Manager, Official Rep

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Ty, please try uninstalling and reinstalling your MyQ app. Let me know if this does the trick.  Chuck 
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Ty

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Hello Chuck. Yes I tried that and I am still unable to delete my event history.  Thank you.
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MyQ Community Manager, Employee

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Ty, I've requested that a customer service agent contact you to help resolve this issue. Look for an email shortly. Chuck
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sjc85284

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I am having the same problem. I can not clear the history on my app or on the website. for some reason the app is recording every time all of the garage doors open or close and there is not rule/alert for this. It started happing 12/7/17.  Previously, It only stored my alert events, now it's storing any activity (open/close) of any door...never had this happen before.
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MyQ Community Manager, Employee

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sjc, I've asked a customer support agent to contact you. Look for an email tomorrow. Chuck
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MyQ Community Manager, Employee

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Great news, the latest update to our app allows you to delete your history again. Get the update for Android in Play Store or for Apple in App Store.
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Ty

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Great.  This fixed my problem.  Thank you so much.