I am unable to detect the "MyQ-" prefix when I put the garage door opener in Wi-Fi learn mode.

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  • Updated 5 months ago
GARAGE DOOR OPENER
* Model Number - Liftmaster 8355W Belt Drive
* Clear description of the issue you are having - 

Previously the garage door opener was connected but disconnected for some reason. I reset everything and removed the device from my myq app. I tried connecting the device to 
the myq device again but I get the following below:

The gateway or hub is offline. please check the power and network connections. (309)

I am unable to detect the "MyQ-" prefix when I put the garage door opener in Wi-Fi learn mode. I have tried numerous times to put it in Wi-Fi mode and used several devices to check the prefix. The garage door opener completed a cycle. I followed the article below but it didn't
help me.

How to connect a MyQ Wi-Fi garage door opener to a home Wi-Fi network

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I am not sure if the garage door opener wifi is just plain broken at this point. 
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Joe

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Posted 5 months ago

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Photo of Willard Volquardsen

Willard Volquardsen

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Hi Joe, 

I'm not sure if this will help you or not.  When I had a similar problem I had to remove the MyQ app from my smart phone, then the MyQ-device ID came up on my smart phone wifi networks list.  I was then able to connect to that MyQ-device and give it my wifi router's password.  I then reinstalled the MyQ app on the  smart phone and all was well.

Regards,
Will
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Joe

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Thanks Will. As a last resort I turned off my router which decativated all devices. Surprisingly the myq device WiFi finally showed up. Apparently the device stays on 1 channel and not truly compatible in a smart home with many devices. Looks like it conflicts with many devices on a 2ghz channel.
(Edited)