My opener is 2005 Chamberlain model with orange learn button. The setup step that pairs the hub with opener is not getting completed. I had issues with Apple app, got the app installed on Android, reset the hub etc nothing worked.
I asked this same question in a different thread and received a response to try the purple button option instead of the orange button. When using purple, the smart hub and the opener paired immediately.
I also purchased a replacement remote, and used the purple option and that worked as well.
aah...after checking my model# with the myQ support that my orange button is actually purple which fade over time to purple. now I suspect how come so many people with orange button are actually purple.