How to pair Smart Garage Hub with MyQ Home Brige?

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Igor

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Posted 1 year ago

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MyQ Community Manager, Employee

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Igor, great question. Let me check in with the tech support team and get back to you very shortly. Chuck
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MyQ Community Manager, Official Rep

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Hi Igor,  I recommend you walk through the steps for adding your garage door opener, link to article here: https://goo.gl/7RUViy

Once your opener works in the MyQ app with the hub, you should be able to transfer that to the MyQ Home Bridge using the steps here: https://goo.gl/hyPV6o

Let me know if this does the trick.

-Chuck
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Igor

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Hi! The instruction "to transfer devices from a MyQ Garage", you sent me, is different from the instruction of MyQ app and manual (for example, you should press and release button #1 on the hub, instead of #2, as it written in the app). Ok, I did transfer according to your instruction. The Smart Garage Hub appeared in MyQ app and Home Kit, But it was transferred partially, just by name, because there was no real connection between hub and MyQ Home Bridge (819LMB), "green" the hub was absent, and in this condition, the gate cannot be operated by app or Home Kit. After that, I tried to redo transferring, but during installation to app hub began to skid adjustment of door sensor.  Ultimately, now  every time app says "learning has completed unsuccessfully, try again..." Rebut of the hub, motor unit, wi-fi router does not help. The MyQ Home Bridge (819LMB) was first connected with new Chamberlain motor unit, the Smart Garage Hub was connected old Liftmaster motor unit, both motor units are in the same garage. 
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Igor

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*The hub began to skip adjustment of the door sensor, why?
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MyQ Community Manager, Employee

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Igor, working on an answer for you now.
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MyQ Community Manager, Official Rep

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Hello Igor, I'm working on this right now. I know you've been very patient, thanks so much.  Chuck 
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Igor

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Hi! Ok, I hope the best.
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MyQ Community Manager, Official Rep

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We'll get this solved. Thanks again for your patience.  Chuck
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Igor

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Hi! Is there some news about my issue?
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Igor

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Hi! Thank you for replacing the hub. The new hub works! 
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MyQ Community Manager, Employee

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Great to hear. Thanks for letting us know. Chuck
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Gershon

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Hello! I found this post an am having the exact same issue. I’ve reset the hub over 10 times and during setup it always skips the door sensor setup. Please help. Everything was working since the update to the chamberlain app. I had to reset everything to get my hub to show up in the garage but now it won’t work since the sensor won’t setup.
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MyQ Community Manager, Employee

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Gershon, I've requested that a customer support agent reach out to you. Look for an email later today, Thursday. Lauren
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Christine8112

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Hi Gershon— were you ever able to get the hub to recognize the garage door sensor again?
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D Dupree

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My issue is. I have a craftsman’s garage door opener. I successfully added the “MYQ smart Garage Hub. (Works great), then I added the MYQ HOME BRIDGE to make it compatible with Apple Home. Now I follow the instruction to the letter, added the MYQ BRIDGE, now the message I get is “ADDITION SETUP REQUIRED”. When I click next it gives me an option to add a garage door or a light. If I click garage door, it give be the instruction as if I have a Chamberlain garage door. Is the another way to pair the MYQ BRIDGE TO THE MYQ SMART HUB. cause now they are both connected to the internet, but they are not communicating with each other.
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MyQ Community Manager, Official Rep

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D Dupree - happy to help.  What is the model # of your Craftsman opener?  Thanks, Chuck
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D Dupree

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Karan Mavai

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I'm not sure who to send this to, so I'll post it here, but the instructions you have linked and posted are for the most part useless and don't match anything close to my experience on how to get the new Home Bridge setup and working. I had 3 different calls with support (including an escalation support engineer) and none could figure it out - all followed the steps in the articles linked. I finally spent an hour tinkering and got it working.

I'm not sure if this is a change in iOS 11, but someone in QA or documentation needs to go through and try setting this up with latest version of iOS and your app from scratch. They'll quickly see the mismatch - especially the steps around finding the new device, setting up wifi for it, transferring from the old bridge, and then connecting to HomeKit. NONE of those steps matched my experience.
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MyQ Community Manager, Employee

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Karan, we appreciate this feedback and will let our team know. If you'd like, you are welcome to share what worked for you here in the MyQ Community. Thanks, Chuck
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Karan Mavai

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OK, here's the quick and dirty as I don't have a lot of time. First and foremost - the article you linked to at http://support.chamberlain.com/articles/How_To/How-to-setup-Wi-Fi-and-transfer-existing-MyQ-devices-... has supposed screenshots. Those are links to internal file servers that aren't accessible outside your network. Maybe someone can fix that (file:\\elmgpspswfe1\CatalogResourcesv3\Rightnow\RNImages\MyQ Home Bridge Wi-Fi setup and transfer devices.pdf << good luck getting to this from outside your network!).

On to the steps ... 

My setup is, I have the old MyQ bridge with 2 door sensors working with 2 Liftmaster openers (purple learn button). Since my garage door openers aren't compatible with the new Home Bridge, I need to keep using the old bridge for connectivity. I didn't see that in the included instructions in the box nor do I see a reference online. Either way, colour me unimpressed. Not a big deal now, but it added a lot of headaches setting it back up.

Assuming you have the old bridge working and you now want to setup the new bridge, if you try following your linked article nothing in the "Connect to Wifi with Apple" is accurate. The new Home Bridge has a blue blinking light and it is not discoverable ANYWHERE in your app. This baffled every one of your support team.

Steps to take
  1. Plug in new Home Bridge
  2. Go to the iPhone Settings > Wifi
  3. You should see MyQ-NNN under setup new device in the WIFI settings for the phone, NOT the MyQ app (it never shows up there)
  4. Follow the 2 or 3 steps to have it connect to your Wifi. If it succeeds you get s solid green light (BTW, not supporting 5Ghz Wifi in 2018 to save a few cents on the wifi chipset you shipped in this thing!?!)
  5. Go back to the MyQ app and add a device using the serial number. This adds the new Home Bridge as a new "Place" in the app. When it asks you to add an opener you have to go back as you can't transfer existing.
  6. Go back in to the new Place and you should see the option to transfer devices. Follow the steps here and transfer them over.
  7. You should now have the Home Bridge with your openers working in the MyQ app.
  8. Go to the Apple Home app, hit the '+' (top right) and choose Add Accessory
  9. Take a picture of the HomeKit code on the back of the new Home Bridge
  10. It'll recognize the bridge and your 2 openers
That's how I got it to work.

<rant>
Your setup and app are confusing as heck. You cut corners on the hardware (no support for 5 Ghz wifi or older garage openers is baffling) and made it worse forcing an even more confusing setup. The little money you saved you've probably lost in added support costs and lost customers who just gave up. It's also painfully obvious that there is very little testing of your own steps or keeping up with changes.
</rant>
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D Dupree

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I agree with you 100%.  Chamberlain needs to do a much better job testing there products and writing instructions.
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markvaldez

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I agree. This product is garbage and I’ll make sure to post a thorough review on Amazon where I purchased this device. I’ve spent 3 hours trying to connect the bridge to the garage hub. I think the issue is the app which keeps crashing or failing to provide the correct prompts. Also try investing in some software engineers along with the hardware.

I’ll be returning the home bridge and creating my own via a RasberryPi https://www.npmjs.com/package/homebri...
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