How do I transfer registration of a MyQ garage door?

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  • Updated 3 weeks ago
I bought a house with a MyQ garage door but it's registered under the previous owner, how do I change that?
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Alfonso Ramirez

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Posted 2 years ago

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Randy Cooper

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Alfonso Ramirez

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Yes and it does not help. When I type the serial number and submit it I get " that device in on another user's account. Unable to add.( 310)"
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Jim

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Perform a "hard reset/factory reset" to the product. Method depends on if it is a MyQ Internet Gateway, MyQ Garage, or a Wi-Fi Opener. Else contact Chamberlain support.
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thundercizzle

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This is extremely unhelpful.  There is zero documentation online on how to transfer or unlink registration.  Looks like the correct answer is, you have to contact support, and you unfortunately can only do that through email.  My particular issue is trying to link the myq opener to the opener in my home so that I can add it to my Apple Homekit, but the app and website says that the opener is linked to previous owner.  This is very scary meaning someone other than me, who doesn't even live with me, has the ability to open my garage/home at any time they want, and worse, I can't.  I'll post here to let you guys know how/if/when I'm able to resolve this. 
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Kendall Cockrell

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Did you get it resolved?  I have the same issue.
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Jace Cunningham

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Been dealing with the same for 3 years! It's bs
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John Bryant

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I also am dealing with this! Just bought a house with MyQ garage door and I can't link it with to my app on my phone because it's registered to the previous owner!  
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MyQ Community Manager, Employee

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John & Jace, I'm tracking down an answer for you. Lauren
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MyQ Community Manager, Employee

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Have you two tried a hard rest? Here are the instructions: 

Wi-Fi Hub

  • Press and hold the settings button (gear) on the Wi-Fi hub until the blue LED blinks.
  • While the blue LED is blinking, press and hold the settings button (gear) again until the blue LED pauses then blinks or beeps.
  • The Wi-Fi hub is set to factory default. Reconnect to Wi-Fi to clear serial number.

Internet Gateway

  1. Remove power from the gateway.
  2. With a paper clip or safety pin, hold the reset button down (small hole on side of the gateway).
  3. While holding the reset button, reconnect power to the gateway.
  4. The blue and green LED will flash. Continue holding the reset button.
  5. When the yellow LED starts blinking, release the reset button.
  6. The blue and green LED will flash and the blue LED will turn off.
Once the green LED is on solid, log in to the account and register the gateway:  http://sforce.co/2herKQ3.

Let me know if that does the trick. Lauren
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Vlad

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It worked for me, I was in the same situation, bought a house and the MyQ was registered to the previous owners. Did the hard reset as described for the Internet Gateway, I was able to register the device to me. Thanks for the help.
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MyQ Community Manager, Employee

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Vlad, thanks for your comments. Lauren
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Hugh M. Sherrill

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This does work, but you have to plug it into the router as well.  Call the 1-800 number and they will walk you through it.  Fast and easy
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Kendall Cockrell

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None of that worked for me.  Catherine from Tech support finally had to do this - "I will be escalating this to our Tier 2 support so they can remove the serial number on the back end of the system.  You will hear back from them within 24-48 business hours."  

It worked!
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MyQ Community Manager, Employee

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If those instructions don't solve the issue, Kendall's right, contact tech support. Here's the number: 800-528-9131. Lauren
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BBIE

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I would not expect to be able to "take ownership" of a gateway or device via some simple and/or automated process.  If it were that easy, what would stop me from "taking ownership" of someone else's gateway, opening their GDO and emptying out their home?
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Xiang Wu

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When you have physical access, you have the control. How risky it is to allow the previous owner without physical access to control the opener?
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Jace Cunningham

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I can't even believe you wrote that. I have been trying for three years to get mine changed I've talk to Chamberlain on the phone and by email. And smart guy the previous owner can control my garage door opener with the remote since he still has the serial number registered to his app on his phone. Whoever said anything about simple I don't mind showing the deed to my house to customer service so they will change It over! Three years is not simple, this has not been simple for anybody. Because once somebody registers at serial number it's an act of Congress to get it moved over to the new homeowner. And by the way they advertise this cool garage door opener when they sell the house but they never tell you that you'll be unable to use it.
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Chamberlain Admin, Official Rep

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Hi Jace,

We would like to look into this. Please email us at social@chamberlain.com with the subject line "myQ Community. myQ registration. Jace Cunnigham." We will escalate your request.
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ChamberMade

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A couple ideas here:
1)  Disconnect the unit from the Internet.  If the unit is a non-WiFi model, unplug the Internet gateway device which is connected to your home router with an Ethernet cable.  If it's a WiFi model, change your SSID of your home router so that the GDO cannot connect (this is probably already the case assuming the previous owner took their home router with them).  These steps block the previous owner from opening the door with their app.  App access requires the Internet, and is not direct from the app/phone to the GDO such as with a wireless remote control.
2) Contact the previous owner of the house via snail mail.  It's been a while of course, but if this was a realtor-based transaction, then your realtor might be able to contact their realtor with such a request.  Or, you may already have their new address based upon the real estate transaction records when your bought your residence.  Note there's no security risk with #1 already performed to disable app access to your GDO.  The previous owner might be very willing to de-register the GDO on their app.