How can I control two (2) separate MyQ Accounts on my phone?

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  • Updated 7 months ago
Is there a way two have two (2) separate MyQ accounts, both using the same phone app?

I have access to my parents MyQ for safety and security. Upon installing MyQ in my home, I initially set it up under my parents account since I already had the app installed.

The issue we found is that if I activate notices for my home when the garage door opens & closes, my dad also received notices since he's email is the primary on the account. If he removes my alert so he no longer receives, then it removes that alert for everyone.

They are currently still under the same account. Establishing two (2) accounts would be fine. However, I don't care to have to recall passcodes everytime I enter one of the houses.

Any thoughts or ideas as to how I can receive alerts for my home, yet he does not? Possible to have two (2) accounts on same app? Is there a way to maintain one (1) account with two devices, yet resolve this issue?
Photo of Tom Borba

Tom Borba

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Posted 1 year ago

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MyQ Community Manager, Official Rep

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Hi Tom, 

Thanks for reaching out. I wanted to let you know this feature - called Family Sharing -  will be available in Q4 2017. This family sharing feature will provide the functionality you're looking for, and allow multiple users to easily access and control the MyQ connected garage door opener or gate 

Best, 
Chuck
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Ryan Klinefelter

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Hi Chuck - is this feature available. Can you please URL link this for us? Thanks, Ryan
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MyQ Community Manager, Official Rep

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Ryan - based on feedback we received in beta testing, we delayed the launch of Multi-User functionality to create a more robust, fully-featured experience.  A specific launch date has not yet been set, but we we will announce our plans to our customers as soon as possible. Chuck