• 4
  • Question
  • Updated 1 year ago
Why were we not informed by email about the availability of the homekit bridge? Let alone the fact that you were giving them away with the survey completion.... I have been a member in these forums for the past two years and have been told multiple times about the homekit compatibility only requiring a firmware update, then to learn that we would require a bridge for compatibility. This whole process has been a run around from the day I purchased this product and I am extremely disappointed with the customer service surrounding the release of homekit compatibility.
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Matthew Overink

  • 2 Posts
  • 2 Reply Likes
  • frustrated

Posted 2 years ago

  • 4
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Dru H

  • 36 Posts
  • 42 Reply Likes
As an 'active' MyQ owner and user since 11/2015, and having a registered device associated to my e-mail, I too would have envisioned that this announcement would have been e-mailed to us loyal customers and early adopters.  Instead, a large number of us came to find out about this HomeKit announcement via an online 'deal' website or other non-Chamberlain outlet advertising free HomeKit integration with a new device....

There's an entire thread in this forum you can find entertainment in.  Prepare yourself ;)