Homekit Stops working

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  • Updated 1 month ago
So I have tried multiple times to get the HomeKit bridge to work. When I say work, specifically with apple HomeKit app. I never have an issue with the MyQ app.
I can add the bridge and garage door with success to both the MyQ app and HomeKit. however, within 1 day, really a few hours, HomeKit shows the MyQ stuff as unresponsive.
I have reset the bridge, removed it from the myq app, removed the home app and started over etc..
I have a luton hub with light switches that works flawlessly along with some standalone outlet kits.
thinking maybe it was a temperature issue in the garage, I have just moved it indoors and it still happens.

am I missing something here??????
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Vinnie

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Posted 10 months ago

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MyQ Community Manager, Employee

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Vinnie look for an email from a customer support agent to help solve this issue. Lauren
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chris

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I can comment on HomeKit. If there is a lot of use on my LAN HomeKit is slow. Using a hue hub with people streaming etc HomeKit says unresponsive when the native app is working fine. When traffic is slow HomeKit works fine. My MyQ bridge has yet to be installed as I’m waiting on a router from this decade. I think HomeKit is the slow link in my setup.
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Ethan

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I’m with you, Chris. We experience a similar issue with our door lock and HomeKit. The native app updates immediately, but HomeKit shows as unresponsive/error. It’s only happened once or twice with HomeKit and the Hue lightbulbs. However, it’s not a high traffic/usage problem in our home.

Vinnie’s Issue may well be with the Chamberlain equipment, but it may be an Apple thing too. They’ve really been dropping the ball from a reliability standpoint in my opinion.

Maybe try rebooting your Apple TV/iPad to restart HomeKit and see if ~that~ changes things.
(Edited)
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Vinnie

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so Chamberlin contacted me and reset everything as instructed. I also explained everything I have done as well. tonight I messed around a bit more and just noticed something that appears to be a little off. after reading, the accessory in HomeKit should display the last 3 digits of the serial number.
but when I add an accessory, 2 different accessories with the MyQ name show up, but neither have the last 3 digits matching the device serial number. but I know the good number is broadcasted as during the wifi setup the correct MyQ-NNN shows up. 
it seems like when it kicks over to HomeKit, whatever protocol is being used is transmitting a bad number somehow
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MyQ Community Manager, Employee

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Vinnie, any chance there's an email in your junk or spam folders? I'll request customer support send another email. Lauren
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Vinnie

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I check my folders junk included every day. didn't see any
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MyQ Community Manager, Employee

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Got it. Look for an email by Monday. Lauren
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Vinnie

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so no email all week. last night I deleted my home and shut off my luton hub to make sure there was no conflict etc. re added everything and same thing happens. 
when I add the device to my wireless the last 3 digits of the s/n show up as expected. once I try to add to HomeKit 2 entries show up, neither of which display the correct last 3 digits of the s/n. I think I just have a defective unit. unless im missing something else?
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MyQ Community Manager, Employee

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Vinnie, I'm sorry you have not seen an email from a customer support agent yet. To confirm, we should email you at the address associated with your MyQ Community account, correct? You have been assigned a case number and I've communicated the information in your latest post to the customer support team. We will help you get this resolved. Lauren
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Mark

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After an hour of searching the web, and 3 phone calls to support (nice people by the way) and reseting the home bridge twice, I am having the exact same issue described by the OP. I can successfully install the home bridge device, and my 2 door openers and have everything working perfect with HomeKit, and usually within 20 minutes I see that the devices are unresponsive in the Home app.

MyQ Tech asked me to move the Homebridge indoors, but I see that has been tried here to no avail.

The sole reason I bought the bridge was to use with HomeKit, and it is not working! My old internet link (LM855?) I think worked great... just as the bridge is now with the MyQ app, only I wouldn't have had to spend $70 for nothing!

MyQ Community Manager, can you offer any advice here?
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MyQ Community Manager, Employee

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Mark, I'm going to have one of the customer service agents I work with reach out to you. Look for an email tomorrow. Lauren
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Mark

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Been exchanging email with Katie @ Chamberlain with this issue, but so far no fixes. Will keep answering questions and hope we can come to a resolution.
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MyQ Community Manager, Official Rep

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Mark, thanks for the update. I'm confident we'll find a solution. Let me know how things go.  Lauren
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Mark

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I’m looking forward to it. Thanks Lauren.
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Nancy E. Giraldo

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I am having the same issue. I have cleared and set up multiple times. The last time I called tech support they kept blaming homekit. It is not our job to make sure their product works with apple, it is Chamberlain product sold a as homekit compatible. Your job to make sure it works. My problem is the same works when is first setup, but later keeps saying no response. This is true when keypad or another garage door opener is used. I have trouble shot with Chamberlain tech support, but they no longer want to help. Keep referring to apple.
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Mark

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What did you have to do to get yours corrected Vinnie?
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Vinnie

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I still have not gotten it to work
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MyQ Community Manager, Employee

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Vinnie, we really want to resolve this for you. Were you able to get in touch with support again? If not, I'll request someone reach out to you once more. 
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Vinnie

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oh yes, I have a new unit on the way as during the setup process the last 3 digits (suppose to be the last 3 of the s/n) does not show correctly. also 2 devices get presented. but ill post back if issue is resolved or not. thanks for the follow up!
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MyQ Community Manager, Employee

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Vinnie, glad to hear another unit is on the way, we hope this solves the issue. Please don't hesitate to reach out with any questions. Lauren
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Thad Burkette

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This is the same issue I have been having, after a recent upgrade from the gateway to the bridge. The internet gateway worked flawlessly with a 400 ft range, from my house to detached shop. I have the new bridge in the same location and only about 5 of my 15 devices will respond to it. Most that dont respond are close to the bridge. Making it pointless to supposedly upgrade my device to work with Home kit. I have read alot of negativity about the bridge. I sent an email to Chamberlain hoping to fix this. With the amount of time I have in trouble shooting this issue and the simple unreliability I would rather just get my money back and move on....
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Vinnie

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so I got my new bridge yesterday and so far so good. set up went flawlessly and I finally see the correct s/n in the device setup for homekit. I will keep an eye on it (not considering it fixed until I get some more time with it).
but I want to thank chamberlin for the help and good response to this chat and email!
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MyQ Community Manager, Employee

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Vinnie, we appreciate you sharing. Let us know if we can be of further support. Thanks, Chuck
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Nancy E. Giraldo

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My work for a few hours one day, no longer working.  My family is all upset, because we keep having to call each other for someone to come an open the garage.  
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MyQ Community Manager, Employee

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Nancy, we'd be happy to request a support team member reach out to you, if you like. Let us know. Thanks, Chuck
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Nancy E. Giraldo

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I would appreciate the help.  
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Nancy E. Giraldo

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I have not heard back. I am waiting on requested support.
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Archie Garcia

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I’m literally having this same issue. It started a few days ago when me as well as the rest of my family were unable to open and close the garage with the home app or Siri. The Home App still alerts us if the garage has been opened and closed and the status of the garage correctly shows whether it’s open or not, but when I tap the garage icon to close or open, it then says no response. I’ve resetted everything and set everything back up to a successful setup, but within an hour a less, the same problem happened again. All my other HomeKit products are working fine. I’m using the MyQ HomeKit Bridge paired with the MyQ Garage G0201
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MyQ Community Manager, Employee

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Archie, thanks for the info, this may be an issue of holding onto the connection, or with the battery on the sensor for MyQ Garage. Try moving the Home Bridge closer to the router. If this doesn't do the trick, send me another note. Thanks, Chuck
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Archie Garcia

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I do not think it’s the connection as both the Home Bridge and the MyQ-G0201 have been working with no problems in their current position since I got them, and no location changes have been made to my router. The battery on the sensor should also be fine as I correctly receive notifications when the garage has been manually opened or closed. Only a few days ago did this problem start happening with no changes to the G0201, Home Bridge or the router
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MyQ Community Manager, Employee

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Archie, I've requested a customer support agent contact you for further assistance. Please keep an eye out for an email. Thanks, Chuck
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Archie Garcia

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How quickly do the emails get replied to? I’ve replied to the email that was sent to me yesterday morning and haven’t gotten a response yet. I feel I have the same problem as Vinnie as my Home Bridge is appearing as two different hubs and when pairing my G0201 to the home bridge it gets removed from my list of devices so I can’t pair them
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chris

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I think this forum is great but when there is a not easily solved problem someone offers for tech support to “reach out”. If the problem gets solved there is nothing for “us” out here to learn from and use the info to help ourselves. Does anyone else have this feeling or am I just not reading diligently enough. Is there a way to read these resolutions?
(Edited)
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Mark

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I understand the frustration, but I and Vinnie have both posted what our solutions were hoping that it would help others. 
My system is still working great, but setup was certainly not for the faint hearted! I am sure going forward that the 2 companies (Apple and Chamberlain) will play better together, git there are sure some bugs to squash.
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Vinnie

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hi all, just wanted to report back. since replacing the hub I have now been rock solid with homekit, both in and out of my home. Thank you for all the help.

As a side note, for those having issues, you may be experiencing what I did early on. That being the bridges communication to the outside world also relies on what is known as multicast. you may need to allow these address access to your network. I believe you need to set up port triggering(not forwarding) in your routers. this allows your trusted hosts (devices within your network) to 'poke' a hole in the firewall so when chamberlin responds it can pass through back to your bridge. the addresses I found by packet captures were:

224.0.0.251
224.00.22

if you can add those ip's in your trigger list, you may see better results
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Rob Blount

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I am having this same issue. My hub was working fine until a few days ago. Now, I get the "no response" error almost a hour after resetting. I have already reset my MyQ Hub and the Home Kit hub. 
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Tun Oo

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I am having the same issue also. I reset it every couple of days and it keep coming with "No Respond" the next day. Chamberlain is not standing behind their products. I called their support and the guy said it is the Apple issue, even though I told him that I am not having any problem with other Home Kit devices. He didn't even try to troubleshoot. He said he never own any Apple product and he can't even tell me how to fix it. I told him to Google it and see other people are having the same problem, and his respond was that it is not his job to Google it to see there is a problem. They should be looking at this forum and see that a lot of people are having problem and work with Apple to fix it. If your device can't work reliably with Home Kit, either fix it or do not advertise as Home Kit compatible.