HomeKit promises

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  • Updated 8 months ago
Just documenting the various times Chamberlain has promised to provide a firmware upgrade to existing MyQ devices to make them HomeKit compatible.

The Facebook posts have since been erased by Chamberlain.

Also included is their press release from May 2015 where they explicitly state they will support HomeKit "this year (2015)".

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LD

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Posted 2 years ago

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wendland

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Any update @Chamberlain ?
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Graham Rose

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My gut says you should make sure to keep this all safe in the event it also goes away :)

Anyone else have screenshots or documentation to add?
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LD

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https://youtu.be/LOLLhVAuaPE?t=100

Cory Sorice still works for Chamberlain. He had some positives things to say TWO YEARS AGO regarding HomeKit. Radio silence since.

http://www.mysmahome.com/COMPANY/3536...

http://www.prnewswire.com/news-releas...

"Chamberlain offers MyQ integration with other popular connected
devices. Chamberlain announces new support for Apple® HomeKit technology. With HomeKit,
customers can monitor and control their MyQ garage door from anywhere using their iPhone,
iPad or iPod touch."

That quote is taken from a Chamerblain press release.

We've been mislead. I encourage Cory Sorice to come to these forums and explain what the hold up is and what the resolution will be to those of us who have been lied to and mislead for two years based on his promises.
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LD

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https://overcast.fm/+BmBApi5nc/11:30

"We're going to provide a free update for HomeKit compatibility. That's slotted for that June/July (2015) timeframe." -Cory Sorice, VP of Marketing, Connected Products for Chamberlain
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Erfin

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Chamberlain, the need for these posts is getting old. Are we getting this update or not?
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Raymond Ooi

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2nd to all these.
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Don Sullivan

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Everything seems to indicate that HomeKit support by Chamberlain is just not going to happen. Over 18 months of evasive responses and still nothing. Looks like there is an alternative shipping from another company in February that I'll be investigating closely soon.
(Edited)
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BobTheFactChecker

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Which company would that be?
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Don Sullivan

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Nold.io they have one shipping now and state Homekit support in February. Don't know much about them but something to keep an eye on since Chamberlain is unable/unwilling to deliver.
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Graham Rose

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Nold is fine, its like Gargeio - its a box that requires existing garage door hardware - I want an all in one, and right now the only thing even possibly on the market for that is the chamberlain/lifemaster myQ stuff

Also - the use of only bluetooth is a big limiter for me - There is no way to get a BT signal from my detached into my house - so yay, i can open my door when I'm in the driveway, but what use is that over a button.

wifi is needed to get any decent automation running.
(Edited)
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Don Sullivan

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According to NOLD, they have a HomeKit version scheduled to ship in February, 2017 that will solve the problem many of us are having with Chamberlain not delivering that support.
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LD

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Anyone find any additional evidence? As if this isn't sufficient.
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Jamal Khalid

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So finally there is some news about Chamberlain's plan about HomeKit. All the old garage opener users will be required to buy a new $50 device (MyQ Home Bridge) which will enable the HomeKit feature. All the new products Chamberlain will ship will include a built-in HomeKit compatibility. You will also be able to use the garage functions from Apple Watch and siri. 

The date mentioned for the Home Bridge is April 2017 and for the new Smart Garage Hub is July 2017.

http://www.chamberlain.com/ces

So lets wait and see.
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LD

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I sent some emails out to law firms to see if any were interested in a class action. A user previously claimed he was doing this but he has since deleted those posts.
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Daniel

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Any update on this?
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LD

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Michael Parker

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Great post that was 2015
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Michael Parker

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We should be able to get the bridge for free he said it was going to be a free firmware update but needs a bridge for $49
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dustinsc

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That bridge ain't coming at all, much less for free.
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LD

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LD

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CJJ

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I'm not a big fan of litigation, but this is a pretty clear case of false advertising.  I've been waiting for the promised free homekit "update" for a long time now, and now I learn I have to pay for it?
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Chuck

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This is a disappointment,  It seams it should be easy enough for Chamberlain to do and the goodwill it would foster with consumers would benefit them far more than the revenue selling hubs we shouldn't have to buy would.
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Andrew Taylor

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Found this. About fricken time.
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LD

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We already know this. It was announced. Just give them more money. Not a free firmware upgrade as promised.
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Andrew Taylor

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They were "firmly aware" you'd need to purchase new hardware. Lol. See what I did there ? Maybe they'll let us trade our old hubs in.....riiiiight.
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Michael Parker

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At CES 2017 they said it would require a bridge (probably due to Apple changing required hardware for HomeKit )

They said it would be out by April now July and July is almost over
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LD

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https://9to5mac.com/2017/01/04/chamer...

Read the comments. At least one person still believes their unit is HomeKit compatible and is just waiting for the update. They don't need this new hub they think.
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Michael Parker

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Pretty sure hub is required because Apple change hardware requirements for Homelit something a firmware update can’t resolve
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Archie Garcia

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4 month comment but I’d like to mention that with iOS 11 Apple has added the ability for companies to add HomeKit support to old hardware through software update
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MyQ Community Manager, Official Rep

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Hi Archie, the MyQ Development team continues to review firmware options as new specs and requirements for software integration are made available, however there are no immediate plans for this. Chuck 
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Don Sullivan

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My biggest disappointment with this whole mess is not just that they misrepresented things and now are trying act like they never even said the things they did. Corporate amnesia is a fascinating thing to watch. There is even video of them making the statements that they now will not even admit they made. I chose the MyQ Garage Door opener last year specifically because of the commitment of HomeKit support. While things like Siri opening the door and the like, and the single app are important, my primary reason for using HomeKit everywhere is the encryption that Apple requires in every device. No other platforms requires that level of encryption which is why I'm choosing Homekit for my home automation needs. Based on all of this, my Garage Door opener will not have the encryption that I was expecting since it is not going to be the HomeKit device Chamberlain told me it would be when I purchased it. It will never be a HomeKit device despite them telling us for 2 years that it would be. 
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michaelsmills

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Been following this forum because of the Homekit availability questions. Chamberlain has lost a future customer because it is apparent they are not communicating within their company, and the burden (and broken promises) have fallen on existing myQ customers. They should have admitted a long time ago that a firmware update was not all that was needed. Honesty would have gone a long way.
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LD

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Michael Parker

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Well CES 2017 is upon us and guess what more HomeKit promises from Chamberlain. As per a rep at CES July 2017 the firmware update/new HomeKit products will release
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LD

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There are a dozen more just like this stating a free firmware upgrade, no new hardware needed. How can Chamberlain lie and not fulfill their promises?

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Brian Hunt

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Is anyone organizing a class action lawsuit?  Deceptive trade practices are just the beginning. Anyone contact their state's Attorney General office yet?

Their arrogance is really upsetting me.  Admit your mistake, make it right and move on.  It will be very difficult for me to every buy another product from them.  He is a snippet from their reply to me last night:
"The opener is Homekit "compatible" however you will need the MyQ Home Bridge."
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Michael Parker

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Tech changes, probably won’t win a class action law suit

Chamberlain has been trying to make it right by offering refunds to people who bought the bridge and you get to keep the bridge. Us Canadians were offered a free one for limited time as well for our inability to order one on the US site
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MyQ Community Manager, Employee

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Brian and Michael, we appreciate your feedback. 
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Brian Hunt

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Tech changes?  Apple was very straight forward about HomeKit operation.  Chamberlain was and is a partner!  They quietly opened up refunds for about a week .. you call that trying to make it right?  Don't sell the product under false pretenses if you're not confident.  They made a business decision to sell without verifying they could deliver .. and that's my problem?
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Michael Parker

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Yeah HomeKit changes required software when Chamberlain promised the firmware update, Apple then for a time changed to a required hardware chip that Chamberlain did not have in the hubs. This forced them to require a bridge much like Phillips did with Hue how Belkin is doing with Wemo.

Apple has since reverted back to only requiring specific code in the software but damage was done millions spent on R&D and marketing, manufacturing. Companies that promised firmware probably jumped the gun a bit yes. But definitely not class action lawsuit worthy.

That’s like suing your friend for him saying he’s coming over to hang out and he doesn’t.
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David

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In this case there are probably numerous people who only purchased the MyQ in the first place because of it being a supposedly free upgrade to HomeKit compatibility. You could argue that one should never trust a company's promises of future upgrades to existing products. Personally I generally don't, unless I know I can actually trust the company like I can with Apple. Either way, it's not quite the same thing as your friend not coming over, unless you pay your friends to hang out with you.
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Jonathan Clark

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Perfectly stated, you read my mind. I know I didn't purchase my unit until I saw the future promises on facebook.
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voosman12

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People trying to get Class Action lawsuits over minimum wage paid representatives on social media, and the fact that Apple is the rip-off King when it comes to hardware/firmware compatibility with their products. Good luck! If it was as easy to release a firmware upgrade to allow HomeKit, then that would have happened, obviously Apple did not allow that.

But keep up the complaining because claiming to be a victim by missing out is the thing to do these days. If people were loyal enough, they would have not only looked for the email in time, but also was posted all over the web. The emails were not unique and just needed a link to the page.

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David

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It wasn't just min wage reps from Chamberlain, it came directly from the VP of marketing as well...

https://myqcommunity.chamberlain.com/chamberlainmyq/topics/cory-sorice-vp-of-marketing-please-respon...
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Brian Hunt

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Minimum wage representatives on social media ?  You're kidding right?  Numerous trade publications also reported their Homekit support promises.  These products were being marketed as supporting HomeKit.  Chamberlain, please make this right!

P.S. I didn't receive any email.
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MyQ Community Manager, Employee

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voosman12, thank you for the comment. We appreciate your loyalty as a customer.