HomeKit not responding with my q bridge.

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  • Updated 3 months ago
HomeKit not responding with my q bridge. HomeKit says unresponsive, door opens in the my q app. This is a new unit that was installed with the help of a tech from chamberlain.
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Bill

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Posted 5 months ago

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Rocky Koehler

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Check to verify that everything is on the same 2.4 GHz Wi-fi, some modems auto switch to 5 ghz and that can cause this problem. Must be on the 2.5 GHz system. Will work for a while on the 5 GHz then stop.
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Quintus

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I see this issue over and over with these types of devices. 5 GHz has been around for years. Why is this still an issue? With new mesh Wi-Fi networks (I.e. Plume) you cannot even separate the two frequencies with their own SSIDs anymore. Why aren’t these units fully compatible with both frequencies or why aren’t they smart enough to just connect to 2.4 if that’s the problem? What I don’t get is why is this even still a problem? Sorry for the rant.
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Chamberlain Admin, Official Rep

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Hi Bill,


We wanted to check in and see if you were still having issues? If the myQ app is working correctly it could be on Apple Homekit's end. Have you tried contacting their support team?
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Bill

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It is still not working , I thought I might remove the bridge from home kit and put it into HomeKit again. Is there anything I should look for? I won’t be doing it until Thursday.

Thank you for your reply.

Bill
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Chamberlain Admin, Official Rep

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Hi Bill,

I would contact Apple Homekit support first, since the issue appears to be on their end. If you find that there are issues with the Home Bridge device itself or anything else on our end, just email us at social@chamberlain.com with the subject line "myQ  Community. Homekit issue- Bill." We'll have someone look into it right away.
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ianstaines

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I am unclear on the requirements for 2.4G for homekit integration.  Some posts say you must have ensure your iphone is on 2.4G for the configuration, but imply you can use 5G after the MyQ is configured.

I have an Actiontec T3200M dual band router.  I am using HomeKit in native mode without an Apple HomeKit Hub.  I have  the MyQ G0303 Home Bridge.

What works:
MyQ application works and iphones on 2.4G and 5G can see and operate the garage door.
Apple HomeKit and Siri work with iphones connected on 2.4G.

What does not work:
If the iphone connects on 5G all other Apple HomeKit devices work, but it reports the MyQ Home Bridge as "This accessory is not responding"  

I originally had the router on WIFI steering with the same SID for 2.4 and 5G band.  This resulted in indeterminate results and I was able to confirm that things only worked on 2.4G.  I turned on WIFI steering and confirmed that only the 2.4 G band works correctly.

This seems to be a routing issue but the IP addresses for the 2.4G and 5G bands are served by the same DNS server and all are in the same subnet.  


I understand the requirement for the MyQ Home Bridge and the iphone to be on the same network (subnet) but there should be no requirement to be on the same WIFI band.

1. Am I correct that this should work?
2. Any suggestions?