Hi , I just bought MYQ-g0303-sp and I am not getting to talk to my ml1000ev

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  • Updated 1 year ago
ml1000ev and Myqg0303 ( MyQ home bridge )
No matter what I do I cannot pair the ml1000ev with my home bride , neither through the app nor thorugh the web page, it just does not find it.

are these compatible at all ? I see that ml1000ev does have the MQicon on the webpager - 

you can see https://chamberlain.de/de-de/produktkatalog/ml1000ev

but it does not talk togather , I press the learn button and nothing happens.
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Hafhor Hilmarsson

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Posted 1 year ago

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MyQ Community Manager, Employee

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Hafhor, let me check in with the tech support team. I'll be back with you shortly. Chuck
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Jim

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USA MyQ products are not compatible with European MyQ products.
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Hafhor Hilmarsson

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Ok if thats is true that kinda sucks since there is no info on that on the web page and under conpatibility t does not say :(
Then I need to find a way to exchange or get a refund
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MyQ Community Manager, Employee

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Hafhor, We'd really like to get this figured out for you. You can contact the technical support team directly at this number: (800)-528-5880
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Hafhor Hilmarsson

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Wich time zone and office hours ?
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MyQ Community Manager, Employee

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Monday through Friday from 5:00 AM to 6:00 PM and on Saturday from 7:00 AM to 4:00 PM Mountain Standard Time.