Hi. I have a new Liftmaster 8360W and I have a problem with the app MyQ. It shows the garage opener is closed when is open and viceversa.

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Hi. I have a new Liftmaster 8360W and I have a problem with the app MyQ. It shows the garage opener is closed when really is open and viceversa. Anyone with this problem? My opener doesn't have door sensors.
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Carlos Esteban Solís Fallas

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Posted 3 months ago

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Michael Parker

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Motors with myq won’t have any sensors as it reads the belt position to determine if it’s opened or closed

Try setting the open and close manually again you may have done it backwards so it learned open when the door was closed and closed when the door is open
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Carlos Esteban Solís Fallas

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Michael thank you very much. I will try this when back to home. You meant to release the lock in the motor and open it manually, and setup again the opener in the app? Thanks again for your reply.
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Michael Parker

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You could try that too but if yours is like mine it’s belt Driven. You need to set the max lift and max close manually on the opener. This tells the unit how much to open and how much to close by