Help!?!! Need opinion from someone who knows about MyQ...

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  • Updated 6 months ago
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I have a bit of a dilemma and could use some help / opinions.  

I just had my garage door openers replaced. I asked the installation company NOT to install a MyQ model. I wanted the openers to integrate with my alarm system which won't work with any MyQ models.

They come out and install two C205 units. While installing the units, I noticed they had 'MyQ' stamped on the side. I let the tech know that I couldn't have a MyQ unit, and he explained that he reached out Chamberlain, who told him that the C205 units were MyQ ready, but that they did not have MyQ built in. I figured, he's the pro, he knows, and let him go on his way.

Sure enough, the alarm tech comes out to integrate the units with my alarm system and they aren't compatible. 

So now, I have an installation company that refuses to replace the units because they insist that they AREN'T MyQ units because MyQ isn't built into them.

I have an alarm company that refuses to replace the units because they insist they ARE MyQ units and the instructions they provided were correct.

ANYONE who can provide ANY insight, it would be much appreciated. Thank you!
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Drew

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Posted 6 months ago

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Nettravellor

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Hi Drew,
The C205 manual is clear in that this door opener is my Q ready.  Unfortunately this means that the myQ electronics is already in the door opener but in order for you to use the MyQ system you must buy one or more of the MyQ accessories.  So your alarm company is correct, these are MyQ units and won't work with your alarm.  It seems your garage door installer is not fully correct.
From C205 Owner's Manual:
"Features
Your garage door opener is equipped with features to provide you with greater control over your  garage door operation.
MyQ®
MyQ® technology uses a 900MHz signal to provide two- way communication between the garage
door opener and MyQ® enabled accessories.  Your garage door opener is compatible with up to 8
MyQ® accessories. For Smartphone App control of your garage door opener and other MyQ® accessories, Chamberlain's MyQ® Internet Gateway (model CIGBU) is required."
Have them replace the C205 with something else as they have not fulfilled the terms of your contract by providing a non-MyQ equipped unit.
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Drew

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That's exactly what I was looking for. Thank you!