hd900d stopped working

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  • Updated 7 months ago
Can someone help us? About a week ago my son was able to open a garage but it was slow like it was running on a battery. Than I could not close it at all. No sounds, no movements on a motor side. 5 flashes. We have HD900D model. Since we have a home warranty we arranged an appointment and they told us it's a burned transformer and not a normal wear and tear and they do not cover it. We just bought and tried to install a new transformer but it did not work either. Both transformers give an input 120v and output 6v instead of 24. Circuit board looks fine. What can it be?
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Tatyana Safanov

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Posted 7 months ago

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MyQ Community Manager, Employee

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Tatyana, given the nature of your issue it will be more effective to troubleshoot over the phone. For assistance with your issue please call us at 1-800-528-9131, choose option 3, option 1 and then option 2 to speak with one of our specialists. We are here Monday-Friday from 5:00 AM to 6:00 PM MST and Saturdays from 7:00 AM to 4:00 PM. Thanks, Chuck