HD620EVC wifi connection

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  • Updated 4 months ago
i have 2 garage door openers (model no. HD620EVC). As per this support video (https://youtu.be/Ad1AiOaYZBo) i am trying to connect it to my iphone. 

I need to press the yellow button thrice - but nothing happens then i.e. the blue light does not come on. Therefore i am unable to move on to the next steps. 

What am i doing wrong? Also do i need any additional hardware or can i just straight away connect to the app on my phone. 
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Pranav

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Posted 11 months ago

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MyQ Community Manager, Employee

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Pranav, I've requested our technical support team contact you. Look for an email from a customer support agent shortly. Lauren
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Katy Shuler Codella

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I have the same issue with mine (model hd420ev). Did you get a resolution?