Have two openers & need to rearrange their order on iPhone app

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  • Updated 1 year ago
I have two door openers. For the longest time, I had the doors in the order I wanted in the iPhone app.  Then something happened (3.1.1 app update? Seemed to change around when 3.1.1 was released.) and it flipped so now my right garage door is the left door in the app and left door is right door in app.  I keep opening the wrong door (not really looking at the screen, I open the app and swipe to the left garage door and tap the door, but it opens the right door). The doors in the app are labeled correctly, but I can't break my muscle memory.

I have tried to remove and add both openers in different orders thinking the first one added stays on the left and subsequent ones are added to the right. One of the orders makes it look right but the next time you open the app, it puts it back into the wrong order.  I have tried naming them differently to see if it sorts automatically by alpha or numerical, but it doesn't look like that fixes it.

Almost like it is sorting based on something I can't see or change (like serial number or something).

I would love to see this 'bug' fixed so that it sorts based on which device was added first, or I would love to see a 'feature' added that allows users with more than one door to arrange the doors how they see fit.

Thanks,
Mike
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Michael Streb

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Posted 3 years ago

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Dawn, Official Rep

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Mike, 

I apologize for the inconvenience that this is causing you. We are aware of the issue and are working towards a solution as fast as we can. 
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Joseph Eschbach

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Any resolution on the order of doors?  I have 3 and they are in a strange order and I cannot fix it (2 - 1 - 3)....
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Dawn, Official Rep

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Joseph - At this time there is no resolution, but I am checking status. I will update you as soon as I can. 
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ttolle

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+1 on this.  I cannot get my doors to show up in the right order.  Please update us on the status of this.
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MyQ Community Manager, Official Rep

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Hi ttolle, thanks for reaching out.  Unfortunately we currently do not have a way to change the device order in the MyQ app. This feature is on our radar for future inclusion but we do not have anything to announce at this time. Let me know if you have any other questions.  Chuck