Got 3 open and no closed

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  • Updated 3 years ago
Garage door was randomly opening before myq. I bought myq to monitor. It happened to my wife this morning. I got 3 opens but no closed messages. Then I got alert door was open more than 5 minutes. I sent signal to close it and my wife drove back and checked and it was closed. What could it be that causes my garage to keep randomly opening. Is the 3 opens a clue? My wife says she waits until its fully shut before she leaves.
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Chris Lee

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Posted 3 years ago

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Dawn, Official Rep

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Chris - The symptom that you have described is called "Phantom Operation". There are a few things that can cause this type of problem. The most common causes are: possibly caused by a neighbor's remote being inadvertently programmed to your opener, a stuck button on a remote control, or a shorted wall-mounted door control sending unwanted signals to the garage door opener. I have included troubleshooting instructions below.

Answer Title: Why does my garage door opener activate on its own?
Answer Link: http://chamberlaingroup.custhelp.com/app/answers/detail/a_id/232