Google Home + MyQ : does not support OPEN!!!! wtf! MAJOR FAIL

  • 14
  • Problem
  • Updated 1 month ago
  • (Edited)
cannot OPEN door with Google Home or IFTTT .... WTF!!!!!  and you want to charge me $10 yearly for this?????
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mkrosse

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  • utterly disgusted w Chamberlain idiots

Posted 2 years ago

  • 14
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mkrosse

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Extreme disappointment at poor design of both 
the announcement 


  1. announcement highly misleading because it does not say in BOLD letters "WE DO NOT PERMIT YOU TO OPEN THE DOOR" only close it or find out status
  2. no FAQ's at announcement
  3. support links in the email and the landing page dump one on top page of Support with no links to Google Home + MyQ
  4. support page search on "Google Home" returns no results
  5. no online way to cancel the $10 yearly subscription when customer discovers they cannot use it to OPEN the door
  6. ditto for IFTTT function - and there are no "use cases" to inspire a customer on why they would want this functionality
and the product:



  1. DOES NOT SUPPORT DOOR OPEN!!!!!  WTF!!!!!!!!!!!!
  2. Don't you realize there is absolutely no reputable solution on the market for a garage opener customer that supports real-time remote provisioning of security access codes to friends, family, & providers despite there being millions of garage door openers
  3. There is absolutely no reputable solution on the market for a garage opener customer to remotely "time-box" & provision a door security code for a service provider; eg. give a unique code to my house cleaners valid only on Wed between 10AM & Noon
  4. One possible solution would be to use IFTTT
  5. BUT YOU IDIOTS DO NOT SUPPORT DOOR OPEN!!!!!!!!
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Anthony Novello

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I found this comment extremely helpful, thank you very much for posting!!
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John Kerkhoff

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OMG MYq Manager! Are you really saying that your security is better than Google's? No way!!! I also agree with other comments that the MYq product is misleading in it's functionality and i would not have purchased it if I knew it wouldn't open the door with my voice.
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John Kerkhoff

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OMG MYq Manager! Are you really saying that your security is better than Google's? No way!!! I also agree with other comments that the MYq product is misleading in it's functionality and i would not have purchased it if I knew it wouldn't open the door with my voice.
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Dan Peterson

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This is a giant waste. $1 a month to link to Google Assistant. And that process is really bad. And you can’t even ask your google home to open the garage. All it does is tell you if your doors are open or closed or shut the doors. Why would you pay for this??? I literally signed up this morning to try it and cancelled right away. How does chamberlain think they can charge for this?
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Demetrios Vassiliou

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How to cancelled ?
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Cody Cook

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This is ridiculous. I can't get Google Assistant to work with MyQ app. It's totally worthless. Google just wants me to find the closest place that does garage things, nothing to do with MyQ. And no support for opening is ridiculous. I drive a motorcycle and it's very cumbersome to take off my gloves, dismount my phone, login, use the app.... My helmet has Assistant support and I can ask her to do almost anything.. except to check my garage door and open/close it.
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mkrosse

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Cory Sorice, your Product VP, is an utter moron, totally oblivious to marketplace needs, spewing this patriarchal CYA b.s., disrespectful of the intelligence of customers, and full of circular %&*T for claiming existence of "security standards" that need to be adhered to
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Matt Dzurka

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I have rarely been so disappointed in a product. Doubling down on everything that's already been said, it's insulting that they're charging us extra for this horrible integration. Doing all I can to spread the word.
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Levi Wiggins

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I signed up for the paid bit just so I could get my garage door to open when I drive up. Can’t do that, no point in integration.
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Alex Naar

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This is some serious vitriol here, but I agree with folks. Unfortunately I too found out too late that what you have sold me is akin to selling a water bottle with holes in it: ie the most basic function of the product, opening my garage doors, doesn’t work. Shame on y’all for selling a bad product, blaming customers for your shortsidedness, and failure to address what is clearly a customer concern. At least be honest in your product description that it is a high-tech way of doing the same task as before. And this whole thing about security standards seems a bit far fetched. A saw tears right through most garage doors in seconds.