Google Home + MyQ : does not support OPEN!!!! wtf! MAJOR FAIL

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  • Updated 1 month ago
  • (Edited)
cannot OPEN door with Google Home or IFTTT .... WTF!!!!!  and you want to charge me $10 yearly for this?????
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mkrosse

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  • utterly disgusted w Chamberlain idiots

Posted 1 year ago

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mkrosse

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Extreme disappointment at poor design of both 
the announcement 


  1. announcement highly misleading because it does not say in BOLD letters "WE DO NOT PERMIT YOU TO OPEN THE DOOR" only close it or find out status
  2. no FAQ's at announcement
  3. support links in the email and the landing page dump one on top page of Support with no links to Google Home + MyQ
  4. support page search on "Google Home" returns no results
  5. no online way to cancel the $10 yearly subscription when customer discovers they cannot use it to OPEN the door
  6. ditto for IFTTT function - and there are no "use cases" to inspire a customer on why they would want this functionality
and the product:



  1. DOES NOT SUPPORT DOOR OPEN!!!!!  WTF!!!!!!!!!!!!
  2. Don't you realize there is absolutely no reputable solution on the market for a garage opener customer that supports real-time remote provisioning of security access codes to friends, family, & providers despite there being millions of garage door openers
  3. There is absolutely no reputable solution on the market for a garage opener customer to remotely "time-box" & provision a door security code for a service provider; eg. give a unique code to my house cleaners valid only on Wed between 10AM & Noon
  4. One possible solution would be to use IFTTT
  5. BUT YOU IDIOTS DO NOT SUPPORT DOOR OPEN!!!!!!!!
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David

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Get a refund. Clearly Chamberlain launched this before it was ready for primetime.
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Jesse Elkin

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The security concern should be left up to the user upon signup / install especially if we have to pay $10 a year. Anyone who can even get it to work through your subscription service knows what they are doing and should be able to decide if it’ll open or not. Maybe make it an advanced setting that is disabled by default. Or implement a custom voice command so it is more secure? A code? Hey google, ask MyQ to open the garage. Ok what is your code? 45234. Code approved, opening the garage door. I setup ifttt and google assistant support. No go. Cancelled immediately. If you have smartthings there is an app you can install in the dev console called MyQ lite that supports opening and closing. Only works on the classic smartthings app at this time. It is unsupported by chamberlain but who cares. It works and you can create custom triggers with smartthings and ifttt for google home. Hey google, open the garage. Opening the pod bay door. Unfortunately I switched to the new smartthings app and it’s not available yet for that.
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Anthony Novello

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I found this comment extremely helpful, thank you very much for posting!!
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John Kerkhoff

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OMG MYq Manager! Are you really saying that your security is better than Google's? No way!!! I also agree with other comments that the MYq product is misleading in it's functionality and i would not have purchased it if I knew it wouldn't open the door with my voice.
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John Kerkhoff

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OMG MYq Manager! Are you really saying that your security is better than Google's? No way!!! I also agree with other comments that the MYq product is misleading in it's functionality and i would not have purchased it if I knew it wouldn't open the door with my voice.
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Cody Cook

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This is ridiculous. I can't get Google Assistant to work with MyQ app. It's totally worthless. Google just wants me to find the closest place that does garage things, nothing to do with MyQ. And no support for opening is ridiculous. I drive a motorcycle and it's very cumbersome to take off my gloves, dismount my phone, login, use the app.... My helmet has Assistant support and I can ask her to do almost anything.. except to check my garage door and open/close it.
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MyQ Community Manager, Official Rep

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Hi Cody, 

I apologize the Google Assistant won't work with your MyQ app. In the Google Home app you should be able to pull out the sidebar and open the 'Explore' tab. Once you open the explore tab, you can search for 'MyQ.'

Safety and security are our top priority, and we determined garage-opening functions was too great a risk, which led us to decide against including this function.

Let me know if you have any other questions. 

-Chuck 
(Edited)
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Levi Wiggins

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Just add the open option, please.
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MyQ Community Manager, Employee

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Levi, geofencing is only available through our MyQ Home Bridge integration with Apple HomeKit. Lauren
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chris

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This is why HomeKit allows opening.  Its more expensive because it cost more to be secure.
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Rowan Trollope

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I’d like a refund as well please
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Anthony Novello

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I feel a disclaimer and having the app have the function turned off by default is sufficient enough to wave your liability. It's the customers home, hardware, app and subscription so we should have the ability to make that decision our selves. By having the option to turn it on. This is a poor reason to not have an open function.
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mkrosse

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Cory Sorice, your Product VP, is an utter moron, totally oblivious to marketplace needs, spewing this patriarchal CYA b.s., disrespectful of the intelligence of customers, and full of circular %&*T for claiming existence of "security standards" that need to be adhered to
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Matt Dzurka

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I have rarely been so disappointed in a product. Doubling down on everything that's already been said, it's insulting that they're charging us extra for this horrible integration. Doing all I can to spread the word.
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Levi Wiggins

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I signed up for the paid bit just so I could get my garage door to open when I drive up. Can’t do that, no point in integration.
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MyQ Community Manager, Employee

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Levi, as I mentioned in another thread, we do restrict the opening function with third parties when there's a security risk to our users. Please note it's not a blanket policy that applies to all third parties as we allow opening in the HomeKit integration. But third parties have to meet our security standards for us to allow this capability. Chuck
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Levi Wiggins

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Right. It was s cruel disappointment.
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MyQ Community Manager, Employee

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Liz, thanks for sharing your opinion. Lauren
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Ahmed Hassan

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It’s not an opinion when all your customers feel the same way, it becomes a fact. As a HomeKit user, I am extremely disappointed for my Google Home friends whom I recommended this product to on the bad assumption that the user experience would be consistent across platforms. Was I in for a rude awakening when my friends informed me that you don’t allow them to open their garage doors with the platforms you advertise to support! And the reason for it is even more condescending and insulting to the intelligence of your own customers. I am so upset right now I’m literally going to tell everyone I know to stay far and wide away from Chamberlain products, their horrible support, weasel-like advertising tactics, lack of vision and idiotic leadership. Your executives are so far out of touch with market trends and your own customers that I have to wonder if they even use your own products!
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Anthony Novello

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And again a disclaimer and the option to turn this setting on ourselves absolves you of liability.
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David

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Agree. Sent me down the right path as well. Thanks!
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Bruce Biker

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I agree, what an utter disappointment, not being able to use Google Assistant to open the garage door. I would NOT pay a subscription to open/close my garage door as the product including the gateway (with sensors) were expensive anyway.


Chamberland appeared to be a leading brand & unfortunately I will NOT recommend their product to anyone.


I have already setup my garage door to automatically shut, 45 seconds after opening, in case accidentally activated.


Hope others reading these issues, take note of the disappointing views / comments by Chamberland customers and perhsps choose an alternative supplier that listens to their customers.
(Edited)
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Bruce Biker

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Can we use an alternative product in place of the myq gateway kit? Looks like this product will open all garage openers AND use Google Assist to open / close the garage door :)


https://youtu.be/4j0-5aVm3U0


There must be similar off the shelf products that we could use unfortunately added expense!!!

http://www.belkin.com/uk/F7C043/p/P-F...



Lets post cheaper, of the shelf products as you find them.
(Edited)
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Alex Naar

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This is some serious vitriol here, but I agree with folks. Unfortunately I too found out too late that what you have sold me is akin to selling a water bottle with holes in it: ie the most basic function of the product, opening my garage doors, doesn’t work. Shame on y’all for selling a bad product, blaming customers for your shortsidedness, and failure to address what is clearly a customer concern. At least be honest in your product description that it is a high-tech way of doing the same task as before. And this whole thing about security standards seems a bit far fetched. A saw tears right through most garage doors in seconds.
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MyQ Community Manager, Employee

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Alex, we understand that many people want this open functionality turned on in third-party integrations like Google Home. We're exploring ways to provide this functionality in ways that deliver both convenience and security. Lauren
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Alex Naar

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Please explain. When can we expect to hear about progress? What timeline are y’all working on? What sort of functionality? Hard to trust you after feeling deceived.
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MyQ Community Manager, Employee

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Alex, we will announce updates as we have them. We appreciate our community sharing their interest in this integration. Chuck
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Alex Naar

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So kind of like Apple; you treat customers like children and decide what we what we want and don’t tell us until the decision has been made. I like that because obviously you know my needs better than I do myself
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Scott Carle

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You know this is complete BS when they announced that you could add guests to your MyQ app when it was released and that still hasn't happened to my knowledge.
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Marty Pickering

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Someone needs to start a class action lawsuit, since customers are being deceived into thinking they are getting a proper feature set and clearly we are not.  I too signed up for the subscription, and was charged for a year, and yet I find the Google Home integration useless without the ability to OPEN the garage door.  I don't normally agree with class action lawsuits, because the actual injured parties (i.e. paying customers) get very little in compensation, and the lawyers involved get all of the big money.  But unless Chamberlain gets kicked in the nuts by a lawsuit, us foolish customers of theirs will just be ignored.  We can threaten to take our business elsewhere, but let's face it, we don't plan to replace our garage door openers until they break down.  I just bought a top-of-the-line Chamberlain model in the summer of 2016, so I don't expect to replace it for a very long time.  The MyQ phone app is nothing but a hazard to use when driving (especially with a motorcycle), so proper voice integration is a very important need.  Home automation is useless if you can't perform the tasks that are most important.  It's funny how I can unlock my doors and disarm my security system with Google Home, and yet I can't open my flippin' garage door thanks to the moronic decisions of the folks at Chamberlain.  I really do hope to see notice of a class action suit against Chamberlain in the near future.  They need a hard lesson in order to change their ways.  
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Michael

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Ask executives with Motorola how staying behind the curve and refusing to leave analog devices for digital devices worked for them. A company that is as unresponsive to the features everyone is embracing and using effectively such as Chamberlain seems to be doing ... should read a little business model history. Sears, Radio Shack, Kmart ... want your name on that list? I've already removed three MyQ device controls off my home system and while I'm stuck with my door opener for a while ... frustration may get the best of me and I may just say the heck with it and replace it in the next year or two. One more MyQ switch to go.

Just like I replaced my Startac cell phone for a Nokia back in the day! Sometimes you just have to give up on a company you've been loyal to since 1996. To disguise poor product development under consumer protection ... geesh ... really?

Oh and just a note, last night I helped my neighbor install his new Garage door opener that I recommended after he asked me about my system. Here's a hint ... it wasn't Chamberlain or Lift Master. Dang if it wasn't easier to install and works REALLY great with his Alexa set up! Even has an automatic locking pin. Hmmm. going to keep an eye on sale pricing ... might not wait to replace my two year old set up.

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Alex Naar

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So it's funny. I'm a PhD student in a business management program. One of the things we spent a lot of time discussing in our seminars are companies that went from being market leaders to market laggers. By far, the factor that seems to be the most related to market leaders failures is their inability to see how new innovations were changing the marketplace, and ultimately changing product categories and consumer expectations. The best examples are Nokia and Polaroid (as well as the ones Michael mentioned above), and it seems Chamberlain/LiftMaster are going to be added to that list. What seems to happen is once a firm is the market leader, they start trying to protect their market position rather than pursuing new innovations and listening to consumers. Again, it seems Chamberlain would rather protect their current market position rather than understand that they should use the vast resources they have at their disposal to invest in innovation and engage with consumers, particularly the early adopters. There is so much evidence that consumers now value convenience over security! We use public wifi, connect our locks and home security cameras to the internet, and we store our risky and private photos on the cloud. I'm not saying that's right or good, it's just where our preferences are. In much the same way that when digital photography came out, we were much more interested in the ability to have digital images even though the image was of significantly lower quality. 

But what I think is so strange with the Chamberlain Group situation is they have customer feedback! When Nokia and Polaroid lost their leadership position, they didn't have a way to see the turn in the market. But these forums, which we know at least someone from the company is reading, are telling Chamberlain that we're unhappy with their product and its limitations. To me that just seems that there is either stupidity or arrogance in management. Either way, based on the comments here and elsewhere, I would predict that the Chamberlain Group isn't going to survive the internet of things turn. Or maybe they'll find a new niche in the B2B segment. But either way, I wouldn't be surprised if in a short time period the days when a LiftMaster/Chamberlain garage door opener is in every new private home will seem as antiquated as a Nokia phones and Sears stores.

The other part that I think is so strange is how unwilling Chamberlain is to meet such a simple customer demand! Just let us open the freaking door! A simple ifttt to open is all I'm asking for!
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essork

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Chamberlain is privately owned by the Duchossois family; perhaps, sadly, decades of family management inbreeding has affected their cognitive faculties.
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essork

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Chamberlain on podium at CES 2018 this week: Martin Heckmann, Director of Emerging Business ..... wonder what BS he will be slinging?

see https://www.ces.tech/Conference/ConferenceProgram/Conference-Tracks/CONNECTIONS-Summit-IoT-and-the-C... 
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David

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Interesting, I was wondering if Chamberlain was sitting out CES this year as I didn't see any announcements about their current or upcoming products. Chamberlain stuff from CES 2017 isn't out yet, so I presume they don't have much to announce, aside from possibly more vaporware that won't make it out the gate in 2018.
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essork

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Chamberlain CEO is Johanna Sohovich  on twitter at @jsohovic 
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Michael

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He wasn't a former CEO of another company like Sears, Radio Shack, etc ...... was he? ;-)
(Edited)
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essork

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She warn't
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Anthony Juan

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Very disappointed that I can't open my garage, I canceled my subscription right away!
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MyQ Community Manager, Employee

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Anthony, this decision was based upon providing the best possible security for users. However, we respect your concerns and thank you for sharing your input. Thanks, Lauren
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Alex Naar

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It's hard not to worry that the robots are coming soon when corporations start making 'decisions' that customers are clearly opposed to, but the corporations do it anyway because they know better than their customers.
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essork

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Chamberlain, thank you for your continued concerns on "best possible security for users"......wait..... for...... it.....  Six Seconds with a Coat Hanger to Break into Your Garage    https://www.corporatetravelsafety.com/safety-tips/how-thieves-break-into-homes-by-the-garage-door/
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essork

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i totally agree w you - it is Chamberlain CYA.........'cept their litigation threat exposure already escaped the barn a few years ago w their Apple platform

yours truly,

a hotheaded knee jerk consumer, litigious peep, & fellow Stockholm Syndrome sufferer
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Alex Naar

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Chris, I think you're missing the point. It's not a question of Chamberlain fulfilling a need to feel power, it is that they act as if they 'know better' than the consumer. I'm no high-tech legal expert, but to me this is much more similar to Apple deciding not to allow consumers to change iPhone batteries easily, rather than a safety switch on a table saw. Chamberlain has decided for its consumers how they will use their product, regardless of what the consumer thinks or wants (I'm suspecting that what Chamberlain is really doing is trying to bolster their security first brand position so as to appeal to their commercial clients, for whom security is critical and where the real money is).

What I find particularly interesting though is the inconsistency in their advertising and their product functionality, which would suggest they know that their residential consumers would like the functionality, but yet they still don't provide it because it's not good for them. And I doubt that unless Chamberlain was egregiously negligent, i.e. did not follow industry standards, it would be difficult to bring suit against them if someone broke into my garage. Similarly, I'd have a hard time making a case that I'm owed damages by Schlage if someone picked the lock on my front door.

Having spent some time studying up on some of the corporate tort suits (e.g. McDonalds and hot coffee), there is a great deal more negligence at hand than the public is typically aware of. Many of these cases that make it to court are indeed examples where corporations have put short-term profits over their customers.
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David

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How on earth are you going to charge for an absolutely useless integration?!? Have you all lost your freaking minds? As a retired business man I'm always amazed that such bad decisions can still be made by companies of this age. Can you honestly not see that there are countless devices on the market that do far more than your openers, that do not require another dime to be spent, and how that is going to turn customers away? Not to mention that I'm sure countless builders are going to jump ship when they get sick of their customers having to deal with a device installed in their new home that is going to milk them for the simplest of functionality? You all need to seriously reassess this decision.
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Christian Lallo

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I too am simply dumbfounded at the inability to open the garage door.  But even more inexcusable is that lack of any other actions!  When I try to create a simple IFTTT app  there is only 1 (ONE!) action available for MyQ Garage Opener.  "Close" If I can't open, can I at least get the status of the door?.  "Alexa.  Is the Garage Door open?"  
Sheesh!  I guess I have to fork out another hundred bucks for the homekit hub!

You really do need to put a disclaimer on this.
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Larry Meyer

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Add me to the chorus of how crazy this is to 1) charge for integration to IFTTT and Google.  2) Once PAYING for said integration NOT being able to use a voice command on Google.  Chamberlain, take a quick look at all the great smart home brands like Nest, Hue, Ring, Harmony, etc. and try to be more like them!  Spoiler alert:  THEY DO NOT CHARGE for voice integration.  Also side note: you're not really a smart home device without voice integration on Alexa, Google and Apple. (And I know you have Apple, but it is an add on device).  Get on this quickly or you will surely be disrupted by someone who gets this right and makes it EASY.
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David Baird

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I blissfully purchased the gateway for my new home's MyQ compatible gate and garage openers.  I get everything all setup, APP works great, very cool, get google connected, find out I have to pay $10 for the year...??...OK stupid but worth it to open and close my gate using google assitant....then BAM!  some stupid security warning.

The most basic functionality while grilling without pulling out my phone.  sure would be nice to say "Hey Google, Open the Gate" 

Useless.  Add this now.  I'll be asking for my money back until you do.

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Scott Turner

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At this point the only conclusion I can draw is that Chamberlain has some kind of exclusivity deal with Apple for the Homekit integration, and we're all just going to have to wait for it to expire before they add these absolute minimum levels of functionality for Google Home. 

This thread began about a year ago, maybe we're approaching that point? Any comment from Chamberlain on availability of these functions with Google Home?