Google Home and MyQ

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  • Updated 2 weeks ago
OK I took the plunge to test the IFTT and Google home subscription for 1 month
I know how to activate the IFTT and it seems to work to close garage via ALEXA not open which is wierd...but have no idea how to use with Google Home
Can someone point me the direction with instructions cause when I go into the Google home app I can not find the option to activate my subscription on Google home anywhere?

Thanks all
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Dave

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Posted 1 year ago

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hayesb2

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I did the same and signed up for the free trial (no plans to support this ridiculous business model) and get this Google Home doesn't even work!

Google Home does not list it as a partner in the app and it simply will not communicate with the door.
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Gordon

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I sent feedback directly to Chamberlain about how ridiculous it is to charge for this so called service, their answer was, they use a third party server and it's for upkeep. So you can donate a dollar a month or 10 dollars a year while sitting in your house to ask google if your garage door is open. You can also pickup your phone and look at it for free. I am not sure as why Chamberlain wasted time and money or even what over paid knucklehead said run with it, we will steal a fortune from these nitwits was thinking. We are not that stupid and when another company offers what I am looking for without trying to nickel and dime me for a service that should be provided for free with all the money I spent on equipment, I will change my opener for the features I want. Now the Chamberlain monitor of this forum is very rude and dismissive of the comments and customers frustration wanting to move away from Chamberlain products for more included useful features. Not a great voice for Chamberlain but they don't listen to their customers anyway. Chamberlain sites security concerns is the reason why they don't offer to let you pay to open your door. Well I submitted a suggestion to Chamberlain well before the release of their pay to close app ever existed. I suggested it would be a very useful SECURITY TOOL to know which device was accessing the garage, meaning my sons phone, my daughters phone or my wife's phone. If I got an alert and it was not from a device I granted access to, I could be on the unauthorized access immediately. I haven't heard a word from Chamberlain since they told me it would be sent to their tech department. If it's implemented I guess they will pay me, only seems fair now that they want to nickel and dime their customers. I saved the emails and replies I sent Chamberlain, I am now glad I did, it's probably something they are going to charge me for if they develop my idea. Back to the monitor of this site, you have no choice but to respect someone's feedback and decision to use or buy Chamberlain products. You can dismiss people until you are out of a job. I had to add this, I was expecting to be asked for a dollar to reply to this post, you know for upkeep, I guess I got it in before someone at Chamberlain said it would be another way to get a dollar and lessen the negative feedback. They would have been wrong, I would have paid the 10 dollars they want for a year of asking if my garage door is closed to post this negative feedback.
(Edited)
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MyQ Community Manager, Official Rep

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Gordon, thanks for taking the time to share this feedback. We understand there will be some MyQ users who will choose not to pay for these integrated services. We’re also convinced that a majority of homeowners will recognize the value of our integrated services and appreciate the ability to choose precisely the MyQ services that address their needs.  Chuck 
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Gordon

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How many currently subscribe after the 30 day trial?
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Gordon

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Facebook is no different from this page, over 90c/o unfavorable. I am surprised that you don't require a subscription fee for Facebook,you are missing out on a dollar. Please sell me the benefit of this service and why it would be worth paying for. No one wants to hear about keeping cost down for new openers, that makes no sense. If I know the tech is built into the opener, I understand the increase in price. Is there a disclaimer on the new openers that states a subscription is required for home automation? That would put me off right from the start. Maintenance of third party servers? Get your own servers or use a cloud service, it really sounds like Chamberlain/Liftmaster is recovering the cost of using a third party server. Maintenance for API, very very low cost. So sell me the great benefit of this service and how it proves useful in my home automation setup without the ability to open the door. Maybe I am missing something and you can help me see the big picture.
(Edited)
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MyQ Community Manager, Employee

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Gordon, we clearly understand that you are fundamentally not in favor of subscriptions. We won't try to persuade you otherwise. Chuck
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Gordon

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So you can not sell me on the benefit of this awesome service and how it would enhance my home automation setup? How many currently subscribe after the 30 days. You have said many times that the majority would favor the subscription, so I am clearly missing something. Help me see the light. How many subscriptions are active after the 30 day trial?
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Gordon

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Above it really sounds like, do or don't because we don't care what you decide to do. How business has changed.
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Jim Sirianni

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I didn't even wait the 30 days.  I cancelled the next day. 
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Gordon

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I canceled the same day but thought maybe it's just me and I am missing something. I come to this forum and start reading the comments and no it's not just me, it's everyone on here. They all get the same cookie cutter answers and I am seriously trying to get the manager to sell me the benefit. I get a reply that sounds like do or don't, we don't care and will not sell you on the benefit of this service. I am trying to wrap my head around it but it makes no sense and they truly don't care if you subscribe or not. The craziest way I have ever seen to sell someone a service.
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Gordon

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Oh and I see he is missing the big picture himself, it's not just me that fundamentally opposes the subscription it's everyone. Have you read all the comments and replies? You Mr. Manager may be in denial and I am not talking about a river in Egypt. It's not just one, it's all. A very dismissive representative of Chamberlain/Liftmaster that really can not come to terms with its everybody that waited for this to be given a kick in the teeth.
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Jim Sirianni

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It's the same misstep that Keurig did when they came out with DRM K-Cups.  Consumers didn't approve and sales went down.
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Gordon

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The next opener I buy will not be from Chamberlain/Liftmaster. I will go another direction. I need to sell this MyQ before everyone finds out a subscription is required for home automation.
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Gordon

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The next opener I buy will not be from Chamberlain/Liftmaster. I will go another direction. I need to sell this MyQ before everyone finds out a subscription is required for home automation.
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Mauro Biefeni-Olevano

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Better yet, everyone here post to their social media. Nobody really seeing this thread and they are trying to keep mostly quiet to have it go away. At some point someone at chamberlain will have to wake up and pay attention
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Gordon

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I keep posting everywhere I can, I am trying to do my part in letting people know. It's not often that I feel betrayed by a company but this one takes the cake. So word of mouth and social media here I come, hopefully hitting them in the wallet will produce a change in their idiotic subscription model and Appolgy to their customers.
(Edited)
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MyQ Community Manager, Employee

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Mauro, thanks for contributing. Are you experiencing a particular issue we can assist with? Lauren
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Ethan

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Wow, I’m really surprised at the short-sightedness of many opinions here. First off, $10.00/year is a pittance for such functionality. The hardware is relatively inexpensive as it is.

Answer this: seeing as $10.00/year is too much for you, would you rather have a company that provides “free” services and then either A) folds and stops supporting the product or B) ceases to provide improvement and security updates? Because that’s becoming the reality today, folks.

Providing services and integrations doesn’t come without costs. Do you feel the $100.00 you spent on the hardware should provide the company with a profit and continue to pay for the ongoing costs, year over year?

I don’t like paying subscription fees any more than the rest. But from a convenience/security/reliability perspective Id say Chamberlain has been pretty damn solid over the last couple years I’ve owned the MyQ.

Just my 2cents as someone that uses the product and follows the industry pretty closely.
(Edited)
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Vince

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Ethan, please reread some of the comments that address most of what you have posted.
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KWolfe81

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Ethan: they are already eating the fixed costs to support the free application AND free HomeKit.  If they charged for all connected services, I'd agree, but charging just for a hobbled Google Home and IFTTT interface is nothing but milking customers and price discrimination.  

Separately, they will not get another dime from me until I can open the door the way I want. I simply don't care if it's due to Google's API TOS or their lack of faith in IFTTT's security, the point is the product doesn't work the way I want it too.
(Edited)
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Ethan

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Fully agree they need to create better functionality. Also agree they are eating the costs thus far. But when does a company say enoughs’s enough, we have to invest more into a product that hasn’t stayed static, but is continuing to require additional development and support?

When a lot of us bought the MyQ, Google Home wasn’t even a thing. Yet here we are demanding that Chamberlain support it and all other integrations on their dime because we shelled out a C note a couple years ago or bought an opener with MyQ integration?

When we buy a car, do we storm back to Honda/Toyota/Ford and demand they update our radios to support all the newest integrations? You can still listen to the radio as intended without them. Just like we can still open and close the garage door via the app without additional payment.

Seems like fairly standard logic to me, but maybe I’ve somehow injested corporate coolaid along the way.
(Edited)
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David

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I think Chamberlain would've been better off if those who bought the Home Bridge or the newer MyQ Smart Garage Hub (the older MyQ hub it could be argued is another story) weren't forced to pay subscription fees for access to a half-baked Google Home and IFTTT implementation. In any case, if you follow the industry you'll notice that Chamberlain is an outlier when it comes to charging to integrate with other services. I'm certain that my ecobee requires a much more sophisticated back end than Chamberlain's which is for the most part a simple binary, open or close, with the ability to query current state. Ecobee does not see the need to charge me a subscription for the many things it does. In reality did I pay for that up front when I purchased the hardware? Very likely. I think most people prefer that business model though. I have no desire to pay a fee in perpetuity for something as simple as using my garage door in the way that I want, nor any other piece of equipment I may purchase for my home. Luckily I'm a HomeKit user, but I do empathize with those using other home automation platforms. Personally if I were them I'd be looking elsewhere for a connected garage door because Chamberlain is not the only player in the game.
(Edited)
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Gordon

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Now, Liftmaster is stepping in as a gatekeeper and charging its users a fee for access to both, which strikes me as a touch stingy. Neither Google nor IFTTT receives a share of that fee revenue, the two companies tell me.

"The revenue goes to Chamberlain Group," says Paul Accardo, Liftmaster's Manager, Marketing Communications. "The subscription model helps us keep product prices low and broaden the number of third-party technologies we support."
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Richard

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Ethan, if you bought your Honda or Toyota and found out that there was an additional montly fee to get the car to recognize the Key Fob when you put it in the ignition you'd probably be upset. You bought the car, it came with a key, nobody mentioned the fee to get the two to work together. 
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Dice

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Wait, are you telling me that after I bought b970 for$268 I still can't control it with either IFTTT, Google home or Apple homekit without spending more? Seriously, WTF? I'm returning this scam today!!!
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Oscar Celorio

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Chamberlain is holding Google Assistant functionality hostage for a monthly/annual ransom. 

Ethan is wrong...we're not asking for new capability to be added. The capability is there...Chamberlain just wants to charge us to use it. Terrible!
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Jim Sirianni

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Another happy Chamberlain customer!!! Kudos Chamberlain upper management!!!
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QBA QBAN

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I'll never buy another Chamberlain product, these dinosaurs think they should be charging for something that is already free with every other home smart device you connect to Google home. What a vision of the future you guys have. I'll be telling everyone I know to stay away from this company Good luck with your business model.
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MyQ Community Manager

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Please close and then reopen your MyQ app to refresh it. When you are in the account linking section, look for the Google Assistant which is the voice assistant technology that Google Home uses. 
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R.A. Louie

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That doesn't seem to be working.  Is there more info on this??
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Tristan

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In the Google Home app you should be able to pull out the sidebar and open the 'Explore' tab. Once on the explore tab, you can simply search for 'MyQ.'

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gary

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It's not the Google Home app you use to do the linking - it's the Google Assistant app. Go to the play store or itunes app store and download the Google assistant app, then open and search for 'myq' and then when it's found, tap on it and link myq to my google assistant/home. 
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Tristan

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There is no Google Assistant app in the play store for Android as Assistant is part of the OS/Google play services.

On Android, the ability to link is found in the home app, on iOS it's in the assistant app. In either app, it's under the "explore" tab.

(Edited)
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gary

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thanks for the clarification - I was going by my iphone/ios experience...
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MyQ Community Manager, Official Rep

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Hi R.A. Louie, 

Following up - were you able to link MyQ to Google? 

Thanks for providing these screenshots, Tristan. 

-Chuck
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Aidan

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ok, so I was able to get the Google Assistant to talk to MyQ, now how do I get Google Home to talk to Myq? 
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Mark Hunt

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Open Google home app and say " Talk to MyQ " then a blue box will appear select link to my account. However to control you have to say talk to MyQ after okay Google. Still cool I suppose.
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MyQ Community Manager, Official Rep

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Mark, thanks for your input.  Chuck
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Jim Sirianni

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What a crock.  MyQ has the nerve to charge to close and not open a garage door?  What a rip off.
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MyQ Community Manager, Employee

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Jim, we are very careful about permitting third parties to open our users' doors because of potential security issues. That's why only select third-party apps offer this capability. Lauren
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Jim Sirianni

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You are also very careful to charge for a useless app...
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Dana Francey

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I trust Google's security over Chamberlain. Also, ive canceled my subscription.. its not reliable.. google recognizes the command, myq says its closing my doors but nothing happens. Never have that issue using the app.
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MyQ Community Manager, Employee

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Jim, thanks for contributing to the MyQ Community. Luckily we have many customers that disagree with that opinion. Lauren
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MyQ Community Manager, Employee

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Dana, sounds like there could be a setup issue. If you would like some help from our customer support team, let me know. And if you decide to cancel your Google Home subscription, we respect that decision. Lauren
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hayesb2

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Put me in Jim's camp. Its insane for Chamberlain to charge monthly fees to close your garage door. Pathetic. I built my own solution for free that does the same thing via Alexa/Google and also can open the door. It cost me literally about $15. I know one thing I'll never purchase a Chamberlain product the rest of my life due to this.
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MyQ Community Manager, Official Rep

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hayesb2, thanks for your input. We hope you will remain a customer but we’ll honor your choice.   Chuck
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ccoulson

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Just where are these customers that agree with this subscription model and any “value” it might provide? Haven’t seen a single post supporting this move.
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Jim Sirianni

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I'm also selling a app (with monthly subscription) that will close Chrome internet browsers.  Also it will tell you if any browsers are open.  Whose in??? LOL
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Shrzn

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Oh wow, I bought Liftmaster just because of MyQ and I didn't know about the subscription fee at all. Stupid Me!!
Hey hayesbb2, can you clarify on the solution you built? Just an overview on what your setup looks like should be fine. I sure as heck don't want to pay monthly subscription fee for MyQ
(Edited)
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MyQ Community Manager, Employee

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Shrzn, there is no fee for the MyQ app. This fee only applies to users who want added functionality from the IFTTT and Google Home integrations. Lauren
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Levi Wiggins

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Um... we actually don’t want “added functionality,” Chuck. We simply want functionality. And currently, the lack of geofencing is a functionality deficit we’re all just trying to overcome.
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MyQ Community Manager, Employee

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Levi, I don't have any details on a schedule for supporting geofencing. I will look into it. Chuck
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jason4705 .

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absolutely awful integration by MyQ and chamberlain. All the crazy awesome stuff I can do with GOOGLE HOME and yet i have to pay subscription to use my garage doors when I already paid money for the hub, controls and three bays? ill find my own way you bunch of scammers
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Mauro Biefeni-Olevano

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Oh, remember...although they see these comments, more effective is to share your experience on Social Media.  Facebook, Instagram, etc. Thats where it hurts them and thats what they will eventually have to respond to and get smarter than they are so far.
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MyQ Community Manager, Official Rep

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jason4705, thanks for your input. Chuck
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jason4705 .

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I returned my MYQ Hub, best thing I ever did. If you don't mind a little DIY buy some SONOFF switches on amazon for 10 bucks. download the app and hook it to the garage door sensors. FLAWLESS.  lots of Youtube videos to show you how.

https://www.youtube.com/watch?v=lRCH67wfwNE
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hayesb2

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I've already did this and when it opens the Google Home app, there is no  option to link MyQ within the Google Home app itself. As a result my Google Home does not know it exists. This is basic stuff here, and how every other partner Google Home integrates with works.
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Derek Ross

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Go into the Home app. Swipe to bring out the menu on the left Hit explore. Hit home control. Scroll the whole way to the bottom of that page. You'll see MyQ. Be sure to setup some shortcuts. It works great. Hey Google shut the garage door. Etc.
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hayesb2

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I've done this and do not have any MyQ listed
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MyQ Community Manager

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If you say, "Hey Google, talk to MyQ" it'll pop up a linking prompt in the Google Home app.
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Liz Kril

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I just did that. And a voice says that I do not have a subscription to this app.
I am not paying for a subscription. You at Chamberlain are not concerned about security. You are concerned to make more money off of your customers. Some how it worked in the past with Samsung and a greedy genius came up with the plan "if they can do it why not us. Let's have our own Hub and charge people.
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gary

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I have the same problem as Liz - no Chamberlain device to select from in the list in the Google Home app app. Where are the instructions on hoe to link GH and MyQ. I bought the subscription and followed those instructions. But GH replies that that that service is not linked and there is no linking prompt in the Google Home app. All I need is to find the MYQ or Chamberlain device in the list of devices in GH - where is it?
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MyQ Community Manager, Employee

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Gary, this is something we're trying to make clearer. Please try searching for the MyQ app with Google Assistant app. Let me know if that works. Lauren
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gary

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I have an iphone 6s and the Google Home app but that's not the app to use?. So I need to install Google assistant app from the Ios app store and link myq and my google home devce with it? Are there no online instructions?
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MyQ Community Manager, Employee

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I see. That tip worked for an owner of a different phone. Let me check into this before you move forward. Lauren
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gary

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Thanks - that worked - I downloaded the assistant app , searched for myq which it found and then I linked myq to my google assistant/home. Why you have to use google assistant app instead of Google Home app is confusing - must to due to the pay subscription model you are using...
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MyQ Community Manager, Employee

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Gary, thanks for letting me know. I agree that it's confusing. Working now to make this more clear. All the best, Lauren
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Aidan

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Lauren, LiftMaster needs to put clear step by step instructions somewhere on its website on how to do this.  (It shouldn't need instructions, but it clearly does.)  This isn't cutting it: 
https://www.liftmaster.com/about-liftmaster/partnerships/google-assistant

Also I set up MyQ with Google Assistant, and I'm trying to use it but am being told "MyQ isn't supported in this region."  I'm sitting in Washington DC.  What's going on? 
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MyQ Community Manager, Official Rep

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Hi Aidan, 

I'm not sure why you're experiencing this, but I'm looking into it right away.  I'll let you know what I learn. 

-Lauren
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Jack Morgan

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On 10/9/17 - I too signed up for the trial direct from MYQ to Google Home. In going through the setup, I am TOTALLY UNABLE to find the MYQ device under the "ADD DEVICE" section of Google Home. Does anyone else have this problem?
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MyQ Community Manager, Employee

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Jack, try searching for MyQ using the Google Assistant. This has been the solution for other users. Let me know if this does the trick. Lauren
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Jack Morgan

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Android 8, I have no "separate" Google Assistant, only Google Home.
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Tristan

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Jack, in the home app, pull out the hamburger menu, click explore and then search for MyQ using the search bar at the top of the page.

I am unsure why Chamberlain's reps continue to reference a non-existent Google Assistant app on Android after I have explained this and provided screenshots several times. The instructions they provide are specific to iOS only.
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Jack Morgan

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OK, I did that. I'll test it later tonight.

Why was that instruction so difficult to obtain.

Obviously, Chamberlain Support has NEVER set one of these up in their Lab.

Or, if they did, they failed to document the steps required to make it work.
Also, why did someone change SEARCH to EXPLORE?

As a former Tech Support Engineer, I find this type of wild goose chase totally frustrating. No excuse!

Thank you so very much Tristan
(Edited)
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MyQ Community Manager, Employee

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Jack, apologies for the goose chase. It's something for which I'll request a correction. Lauren
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Jack Morgan

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Lauren, OR - Now that I know how to do it, you could have me plug in my Tier-3 Tech Support Expertise and create a STEP by STEP guide with Captioned Screen Shots on how to do it.  I'd be willing to do that for a small trade off.  
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MyQ Community Manager, Employee

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Jack, I'm passing that offer along. Thanks, Lauren
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chinh

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Can you list the myq with google home commands?
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MyQ Community Manager, Employee

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Chinh, try these commands: 
  1. “Ok Google, tell MyQ to close the garage door.”
  2. “Ok Google, ask MyQ if the garage door is open.”
  3. “Ok Google, ask MyQ if the garage door is closed.”
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luo xintao

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I link the MyQ through Google Assistant but it showed my the green “Try it” button other than the blue “linked” button. Any the MyQ can not open/close the garage door by google home. Please tell me how to solve it. Thanks
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MyQ Community Manager, Employee

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luo xintao, I'm looking into an answer for you. More soon. Lauren
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MyQ Community Manager, Employee

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luo xintai, you can perform other functions with the Google Assistant, but opening the garage door is not one of them. For security reasons, that function is not available at this time. 
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luo xintao

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Then How can I perform open or close the garage door with MyQ through google home? My MyQ app works well.
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MyQ Community Manager, Employee

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Luo, closing your garage door with Google should work. If it's not, then we'll get a tech support agent involved. Opening your garage door through Google Home is not permitted for security reasons. You'll need to use your MyQ app for that particular function. Let me know if yuo have more questions. Lauren
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luo xintao

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I tried all my ways to connect MyQ with Google assistant but failed. Don't know why and want to get help from you.
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MyQ Community Manager, Employee

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Can I have a customer support agent contact you at the email address associated with your MyQ Community account? Lauren
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luo xintao

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Yes please, thanks
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just_luc

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LOL so even though we are paying for this we can still only close and not open??? Bahahaha they can't seriously expect anyone to sign up for this.
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MyQ Community Manager, Employee

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just_luc, we understand this comment, but please know we only permit door opening within integrations that meet our security standards. Hope that makes sense. Lauren
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Thourk

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Do you communicate these responses back to your upper management?  I ask because i really don't understand your business strategy on this.  From my review of the threads from the past month or so, it looks like 99% of your "current" customer base rejects this idea of paying $12/ yr for something that should be free and is free from other companies. So I can assume this translates into a high number of customer dissatisfaction, and dissatisfied customers are not repeat customers.  As you know, dissatisfied customers relate their experiences to friends and family at a much higher rate than a satisfied customer would. This also leads to loss of potential new customers.  An yes, a bad experience with an add-on service taints the entire product even if the product is considered good. And if you don't know already, this fee is not being rejected because people cannot afford it, to the contrary, it is being rejected because it looks like a money grab and you are just looking for a way to milk your customers. 

In short, from this one bonehead move, you are losing repeat customers(i know you don't count too much on those) and potential new customer.  So I ask, how much do you stand to make from the few people that chooses to pay the $12/yr fee? Based on what I've seen on this board, not a lot. Apart from that, you are now losing sales on other MyQ products.  Yes, I don't see your financials, but when you go to stores like Home Depot / Lowes and you hear people tuning away potential customers because of this, it will start showing up in your financials soon. I can tell you that I have personally told a couple of people (yes only a couple) to look elsewhere. I think you know where I'm heading with this... You are, and are going to be losing sales because of this one seemingly unimportant (greedy) decision.   


On the flip side, what does it cost you to offer the service for free?  Google / amazon has already done all the work for you. So you hire or reassign one or two tech guys, and for that you want to charge $12/ yr in perpetuity?  There are many much smaller companies offering voice automation for free. So again, how much does it cost you?  Now put that against how much you stand to lose from repeat customers and potential new customers.  From my perspective, this is very simply math, and it does not support this unpopular $12 fee.  

If your company is really pinched at paying those 1 or 2 tech guys, they can re-assign you and have you work with the voice automation team( or whatever you call them). I love the fact that you respond to almost every question here, and that shows a level of good customer support. But if you remove this unpopular fee, you will have less complaints to respond to and can help with the Voice automation team... right? 

For the sake of your company, i hope you guys reconsider this move. 
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MyQ Community Manager, Official Rep

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Thourk, thanks for taking the time to share this feedback.  I can confirm I do indeed share customers' ideas and concerns with the marketing and executive teams for their review.  Regarding our decision to set up a subscription service model: the smart-home industry continues to evolve at a rapid pace. One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services.   Lauren
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Thourk

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Noted. And this is why I mentioned above that many of your customers sees it as a money grab. I understand that the smart-home industry continues to evolve and we see new and great innovations each day. But just because subscription service model works on some platform, does not mean it is transferable or works on all models.  OK Google... turn on my lights, turn off the lamp, order pizza, increase my room temperature, open my blinds, unlock my front door, e.t.c  all have one thing in common, they only make your product more user friendly and people are not willing to pay extra for to have them. And rightfully so, none of these companies are greedy enough to attach a fee subscription to them. They are no different from OK google close my garage door.  The voice automation to close a garage door is no different than using the MyQ app to close your garage door. Again it only makes your product more user friendly.  So why are you not charging a subscription fee for the app?  Because people will not pay for it.       Can you imagine XYZ Pizza saying they will charge you $10-12/yr for you(Lauren) to use voice to order pizza?  I'm sure your response will be, bye bye XYZ, hello Domino's, Papa johns or who ever else sells pizza in your area. (your company in this instance is XYZ)


Now when you talk about subscription Services, not too many people will object to paying for content, like paying extra to get some kind of premium content such as making a call ( which i might add is free) adding a fee for internal calls (premium service),  Paying for more Jeopardy skills etc.  You can see that Jeopardy itself is free, However if you want more skills, then you pay extra.  In this case, you are only paying a fee to get more, "if you want". 

Again, there is a difference between charging a fee for premium content and charging a fee just because you think you can.  I think you will find out soon enough that you can't. Your customers are not willing to pay for it, and in the process, you would have damaged your reputation / lose some customers.   

Just from a scan of this thread, how many time have you seen people recommend other services at the expense of your MyQ suites?  a lot, right? and that is just on this forum. What do you think is happening outside in the "wild"

Just my two cents. I have my own business to run... back to it.
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MyQ Community Manager, Official Rep

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Thourk, thanks for taking the time to share your two cents. We understand that there will be some MyQ users who will choose not to pay for our integrated services. On the flip side, we’re also convinced that many of homeowners will recognize the value of our integrated services and appreciate to the ability to choose precisely the MyQ services that address their needs.  Chuck
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Chris Roman

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what you can only close and not open, but with my phone I can do this when my son forgets.  Furthermore, it's a "SMART" home, which mean many of us will have a camera.   Security Excuse????   Someone needs to get over themselves.     Definitely a wide open opportunity for competition, so I am hopefully to see others jump into the garage doors, like that have with the front door.    With distribution channels changing to the Amazons of the world, it's only a matter of time.  Surprised Chamberlain isn't protecting their own house in this case.
BTW - anyone notice Amazons new home delivery option to leave things inside now...    Anyone notice facial recognition on the iPhone X.  Time to wake up.
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just_luc

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I'd love to know how many people are actually paying for this. I have a hard time believing it's more then none
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KWolfe81

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Unfortunately, there's probably a handful.  Everyone who signed up for the free trial and then forgot to cancel.  There's a lot of stupid in this world.  Heck, my grandfather was paying $4.99 a month just for AOL email account he didn't use until a few years ago.
(Edited)
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ccoulson

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Yep.  Folks will sign up for this and forget about it.  A $10 charge will slip under the radar.  If folks catch it, they'll say, "Oh, I meant to cancel that..." and then forget again until the next billing cycle.  Chamberlain will view these ongoing charges as "support" for their consumer-unfriendly and industry-backward practices. I did NOT forget and have cancelled the trial before the first billing hit.
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MyQ Community Manager, Official Rep

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ccoulson, thanks for your input. Chuck
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Kirk Kelln

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I don't have "explore" anywhere in my google home app.
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Derek Ross

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Adam Wiseman

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I got this far. The problem I have is that after I click Link, and enter my username and password, the Authenticate button says "Redirecting" forever. It never changes, and never links my myQ account to my Google Assistant. And I've tried this on multiple browsers. So myQ/Chamberlain's website is broken, leaving many of us without connectivity...that they're charging for. WTF?
(Edited)
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MyQ Community Manager, Employee

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Adam, are you still experiencing this issue? Lauren
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Adam Wiseman

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Thank you for responding, Lauren! Yes, I'm still having the problem described above.
(Edited)
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MyQ Community Manager, Employee

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Adam, working on figuring out a fix for you. I'll be back in touch as soon as possible. Lauren
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Tristan

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BBIE

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LOL. Looks like Spongebob.
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Tristan

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It is.
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BBIE

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Thought so.  This is my boat.  The name came from the theme song.  I designed the graphic.

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Tristan

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That's awesome!
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Tristan

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Lauren, 
Did you ever find an answer for Adam's issue, or nah? 
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MyQ Community Manager, Employee

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Our customer support team is communicating with Adam via email. He's in good hands. Lauren
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Adam Wiseman

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Lauren, I actually haven't received any emails from anyone at Chamberlain. (I've checked my spam folder too.) However, I just tried to link my account again, and it worked! So that's good!
Still not happy about having to pay a subscription fee for a service that should be included with a product I paid a decent amount of money for though, so I think I might still cancel my subscription when my trial is up.
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Tristan

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Adam, as sad as it is that no one contacted you, I can't say I'm surprised.
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MyQ Community Manager, Employee

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Adam, I'm glad to hear your issue has been resolved. Sorry that the email from customer support never arrived. I know it was sent on the 18th. Any chance you're no longer using the email address associated with your MyQ Community account? If so, feel free to update that when you have time. Lauren
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Dave

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Ok its finally there on Google Home but all you can do is check the status of your Garage and close via creating an assistant shortcut, where is the option to open, it says something about security blah blah blah.  Seems to me and I hope they are reviewing these coments they should roll out a full featured app and intergration both with Google Home and ALEXA and Homepod when it comes out soon.  I use an old TASKER concept with a TASK via WINK and Autovoice  (you can google it easily) and make it work for me perfectly with short cuts in Google home that says Open/Close Garage, but in ALEXA I can not do a shortcut yet so I have to use the full Ask Autovoice to Open/Close Garage.
Again I hope Chamberlin is listening to us cause other Garage openers out there are working with ALEXA and Google home for Home, Close, Close when you leave a location etc , again needs to be full featured
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David Alvarez

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Are you able to expand on how to get this set up on tasker or possibly send a link?
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Brad Graham

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I will not spend a dime on this half baked piece of sh!t. The first mistake is charging people. Second and even more laughable is not being able to use the integrations to open the garage. 
(Edited)
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MyQ Community Manager, Employee

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Brad, we certainly respect your opinion on the subscriptions. However, please know that opening the garage door, the largest door in your home, requires extra security measures. The extra step of having users unlock their phones is an added step to help ensure only appropriate people are accessing your home. Hope this makes sense. Lauren
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chicagoandy

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Lauren, it doesn't make sense. Please listen to your customers. They are the best people to decide when and how to open their doors.
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KWolfe81

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It's bs. It would be like Schlauge deciding who you are allowed to give a copy of your house key too. Chamberlain: stop telling me how to use my own stuff.
(Edited)
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MyQ Community Manager, Employee

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chicagoandy & KWolfe81, I am definitely taking note of your feedback and communicating this to the product marketing team. I'll let you know when I have new information. Lauren
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BBIE

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chicagoandy: Security doesn't make sense?  Wow. You must leave your keys in your car and leave your kids with strangers.

KWolfe81:  Piss poor analogy.  Nobody is hacking your key that's on your keyring.  Beyond that, I bet you're the first to want to sue Chamberlain when someone hacks their way into your house via your GDO and the Interwebz.

I'm sure Chamberlain will eventually see that they need to provide SECURE integration, but crap like this won't help.
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KWolfe81

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Wow, such animosity and taking things to the extreme.  You sound like a  closet Chamberlain product manager.  Unless Chamberlain is storing my credit card, address, and login credentials in plain-text, I wouldn't sue them any more than I'd sue a rock that was thrown threw my window. 

I understand completely the security ramifications of all of this.  I l literally do this for a living, designing connected and embedded products. The analogy is still valid.  I'm giving a virtual' key (e.g. MyQ credentials) to IFTTT in the same way I would give a physical key to my neighbor.  In both cases, I'm placing a level of trust in the third party to do the right thing. The analogy is saying that Chamberlain doesn't trust IFTTT (and the use cases it brings) whereas I'm arguing that only I should be the one making that decision.
(Edited)
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Tristan

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Interestingly, one could infer from this that if Chamberlain doesn't trust IFTTT, but Chamberlain considers IFTTT a "premium service" that Chamberlain does not trust their premium services.
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KWolfe81

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Tristan: Ha!  If Chamberlain trusts IFTTT at all, they should trust them completely.  What they're doing now is exposing the attack surface by providing some level of integration while limiting what customers can do. IMO, it doesn't make sense.
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BBIE

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KWolfe81:  It's not about trusting or not trusting your NEIGHBOR.  With a physical key, he's the only one you have to worry about trusting.

With Internet-based and Internet accessible technology (e.g., phone app, web services, etc.), anyone with computer and an Internet connection can attempt to circumvent the MyQ security (or lack thereof).  THAT is why I was saying it's a bad analogy.
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chicagoandy

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BBIE - thank you for demonstrating the sheer stupidity of this.   Just as I do not care for your opinion on my child rearing, I do not care for Chamberlains opinion on how or when I should open my door.    It really is none of your damn business.
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BBIE

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chicagoandy - Security is important to most adults.  Hopefully, you'll grow up one day and see the significance of it.
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Jason

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I actually want to thank Chamberlain for giving us 1 month free.  That way, I didn't have to spend anything to try out this garbage for myself.  I would have paid the $10/year for an app that, you know, works.  I'll be cancelling soon.
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Tony

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I took the plunge a while back and removed our boring garage opener and replaced it with the top of the Chamberlain MyQ opener. I was so excited and pleased with how it worked. Sadly, as time has gone on I've watched Chamberlain fail their customers. First, Siri integration took way to long with numerous missed deadlines and promises Chamberlain made. Finally, it launched and the only way it could be used is with another hub that we have to purchase. Today, I was excited to see Chamberlain could be integrated with my Google home only to find out that it's a subscription service????? I use IFTTT and Google with many home automated services and you are the FIRST to use this terrible business model. Reading the comments on this page just reinforced the fact that you are falling behind on putting your customer's first.

While I am stuck with a Chamberlain garage door opener for now, I don't consider myself a customer of yours anymore as I will not be purchasing any future products from you unless you find a way to make all these missteps right in the eyes of your customers. Simple, secure and seamless integration with other home automation products should be a part of your Vision to bring in new customers not charge your existing ones.

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MyQ Community Manager, Official Rep

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Hi Tony,

The smart-home industry continues to evolve at a rapid pace. One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services.  

We understand there will be some MyQ users who will choose not to pay for these integrated services. We’re also convinced that a majority of homeowners will recognize the value of these services and appreciate to the ability to choose precisely the MyQ services that address their needs.

-Chuck
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David

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The day the IoT industry moves to a system based on subscription fees is the day I leave the market. I'll replace all of it with the old fashioned stuff before I pay potentially hundreds of dollars a year to all the different smart device makers that think they need to start charging a fee to their customers. Luckily, at the moment I've only got a thermostat to worry about, and of course it's free to integrate. I love my ecobee and the way they do business proves they know how to build customer loyalty.
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Tristan

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Chuck, you hardcore sold your soul to Chamberlain, eh? You legitimately have no idea how absurd your argument sounds, do you?
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KWolfe81

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Lol.  Chamberlain: last to the market with features, but leading the way with payment structures!
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Tristan

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Bwahahaha. So true.
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J. Neal Cornett

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I must say this has been the worst smart home integration to date and I have almost my entire house connected via Google Home. Having said that I see no evidence in the Home app that there is a connection.

Every hoop has been jumped but when I go to Home App discover it ask me to relink MyQ; I have done so seven times. When I ask Google Home they can communicate but evidently it can't open the door for security reasons...err, okay. So do you not trust your own cloud service security?

Such a black eye for a feature that has been promised since forever for a premium brand who claims to be forward thinking. 99.9% of people will abandon this after something this confusing and poorly documented.

I very much look forward to not being a beta tester for an app I am being asked to pay for using.
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MyQ Community Manager, Employee

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J. Neal, can I have tech support email you to see if we can solve this issue? Lauren
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J. Neal Cornett

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Sorry, I appreciate the offer, but I don't think tech support can solve what the developer should have left in the trash can. Tell management that they need to step up here and bite the bullet and either discount the price or provide an integration that works like ALL the other Google Assistant compatible devices via Google Home.

Whether you see it or not, MyQ has has taken a wrong turn here. As Google Assistant continues to mature, you will see that your sideways solution will be left in the clutter of Android OS upgrades.
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MyQ Community Manager, Official Rep

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J.Neal - We apologize you're having this issue. If you change your mind, I'm happy to have our support team get in touch with you via email. 

-Lauren
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Benicia Baker Livorsi

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The solution might be to pour as much money into their software engineering department as their garage hardware engineering department. Clearly the company made garage doors first and tech appears to have snuck up on them. A great software engineer team (2 or 3 people aren’t going to cut the overhaul) with experts in Apple and Android development could turn this company into a home automation leader in robanly 6 months. Of course the app needs t be gutted and caffeine needs to be mainlined and pizza on auto dial but it is doable.

Hire engineers who have their own homes automated. You want people who live and breathe this stuff. They know what customers want. If your engineers don’t have home automation in their personal homes beyond the garage door you are missing the chance to be a leader. They don’t need to be young, they need to love this stuff. I am married to a software engineer..we have computers in nearly every room of our house. When I hear of others who don’t even have a computer at home, I don’t get it. To be great and forward thinking at this, you need to be a real customer of the tech.
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MyQ Community Manager, Employee

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Benicia, thanks for the feedback and insights.
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Tristan

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Translation: "Benicia, we don't care. You've already bought into the ecosystem, so unless you plan to give us more money, please kindly shut up."
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Vince

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Benicia, this isn't a technical or talent issue. This is almost purely a business decision. I have yet to hear a coherent and logical reason from the MyQ/Chamberlain reps as to why they feel the need to do things differently than all similar providers and competition in this space as far as charging a fee for 3rd party integration. They are just communicating their talking points from "management".
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Vince

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Anyhow, their decision has made my decision for me. I will avoid their ecosystem entirely and transition their part out of my home automation solution at first opportunity unless they change their monthly fee structure for 3rd party integration.
(Edited)
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MyQ Community Manager, Official Rep

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Vince - we hope that you will choose to remain a customer but we'll honor your choice.  - Chuck 
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Vince

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Chuck,

It's easy. Listen to your customers. Do what every other provider in this space is doing.

Vince
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ccoulson

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Moving forward, Chamberlain will also need to continue to innovate on the core GDO offering so henceforth every time you push your opener button you will be charged $.01...

Tried the service.  Did not meet my needs nor expectations and the subscription fee is insulting and not a business model I choose to support.  Free trial cancelled. 
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MyQ Community Manager, Official Rep

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Vince - please know we are taking the time to listen to our customers, and we value your feedback. 

Best, 
Chuck
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Tristan

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While I appreciate that Chamberlain is listening, their lack of action after over a month of complaints shows they have yet to learn from their mistakes.
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Mauro Biefeni-Olevano

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We hear you...we don't care, but we hear you.  Everyone complain on their FB page and on your social media.  If they dont manage it now and fix it, they will lose a shitload more than they think they will gain by holding this antiquated and completely blind and deaf stance.
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Mauro Biefeni-Olevano

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We hear you...we don't care, but we hear you.  Everyone complain on their FB page and on your social media.  If they dont manage it now and fix it, they will lose a shitload more than they think they will gain by holding this antiquated and completely blind and deaf stance.
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MyQ Community Manager, Official Rep

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Hi Mauro, is there something you need help with? Happy to assist. Chuck
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Mauro Biefeni-Olevano

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Certainly there is.  Make MyQ work via my Google Home without a payment. 

I already purchased the Garage door opener, and then I purchased MyQ.  Imagine someone charging a monthly fee for the remote control to work.  MyQ was supposed to be this amazing addition and it is not bad...but a fee so I can talk to Google Home rather than have to open the MyQ app is quite scandalous overall.

I am an IT manager...people take my advice on what to use for their home.  They take it because they trust my advice.  Right at the moment I would not advise anyone to get Chamberlain as it seemingly is the nickle and dime-ing tactic going on.  You know, were the feature would be cool and people would like it but not enough to pay for it...ROI and all.  The value being offered is not enough to add another subscription to the overly subscribed life we already live in.

Make it free....not when it is too late already, but now.  All the people who are already pissed about it will turn around and tell everyone how wonderful Chamberlain with MyQ is.  It's not too late to prosper from the right decision....but its getting close.
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MyQ Community Manager, Employee

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Mauro, that's not an option. If there's something else I can do, let me know. Chuck
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Mauro Biefeni-Olevano

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No. But let your execs know "Good luck with that".
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jason4705 .

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reading all this makes me feel better about returning my products and encouraging everyone i know to stay clear of them as well. I will look for another company, one of the thousands available that has a better business model and integration.
(Edited)
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Dice

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Me too! I should have read before buying. Lesson learned. Returning my b970 that cost me$268 and yet they still want to charge me monthly for IFTTT, Google home or Apple homekit integration? What a mistake.
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drusierdmd

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Disgusting business model. Signed up for trial, commenting to Google home was way more complicated than need be, and now the darn thing barely works. Won't be continuing my "subscription"
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David

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This is hilarious. A post on LiftMaster's facebook has tons of complaints on it.

https://www.facebook.com/LiftMaster/posts/1719140814765318
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ccoulson

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How can this be possible???  As has been vehemently stated on this board, "there are only 6 or 7" "millennial whiners" that are upset by this...  ;)
(Edited)
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Tristan

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Must be a bunch of paid actors and fake accounts... fake news, false flag, blah blah blah...
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BBIE

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A fair estimate would be that there are around 200 to 300 million garage doors in the United States.  Even if Liftmaster/Chamberlain only sold a GDO for 20% of them (I'm willing to bet it's much higher), that would be 40 to 60 MILLION garage doors with Liftmaster/Chamberlain GDOs on them.

Yea, those whopping 92 comments made on that post would account for a HUGE percentage of people, huh?  What's 92 divided by 40 to 60 million?  LOL.
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Tristan

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I'm going to call BS on your numbers right off the bat. The current US population is 323 million, and according to census data 70% of the population live in apartments and condos. That would give you 96.9 million people living in single family homes. Lets say on average there are 3 people per home, that's 32.3 million homes. I'll be generous and assume 50 percent of those have garages.That's 15.125 million garage door openers. We'll assume a 20 year lifespan for those GDOs, and MyQ has been out for ~5 years, so that' brings us to 3.78 million GDO's that could possibly have MyQ. Assuming HALF are chamberlain group doors, that's down only 1.9 million doors and only 30% of people opt for a MyQ enabled door opener, that leaves a rough potential for 570,000 MyQ customers. I would believe that maybe 10% of those customer care about anything beyond basic app control, so best case scenario you have 57,000 that would be affected by these subscription charges. 

While that's still only one tenth of one percent of possible MyQ enthusiasts, it's still enough that Chamberlain should take notice. Not everyone is automatically going to complain on FB/Twitter/Etc. 
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ccoulson

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Ha!  Tristan, you beat me to it!  I was just about to respond to BBIE on his horribly flawed attempt at statistical analysis!
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Tristan

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300 million garage doors would mean there is one for for every man, woman and child in the country.
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David

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Right on Tristan. I wouldn't have even known about the post in the first place if not for Reddit, so the idea that only ~92 people care out of 40-60 million is wildly inaccurate. I myself didn't even comment on the post and I'm sure many others did not as well.
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Tristan

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Conversely, from Chamberlain's POV, that 57,000 * $10/yr per integration, so obviously this is about Chamberlain's profits a lot more than it's about "keeping costs low for the consumer."

Chuck & Lauren, you're going to need to work on a new excuse.
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J. Neal Cornett

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Don't forget the early adopters are often not only VERY vocal about products but they are regarded as resources for friends, family, and colleagues who know they are knowledgeable about tech.

So for every IOT adopter MyQ annoys with this fee they are going to loose 7+ people who know nothing about them but listen to our recommendations.
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Tristan

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Absolutely. When I was a customer service supervisor, one of the coaching materials that ueed to reach for regularly was a study that found that a customer that has a good experience will share that experience with 1-2 people on average. If they had a bad experience, that number jumps to 10.

While it may only be 92 posts on Facebook, and a few dozen each on Reddit and Twitter, but the affect of those upset customers will be far reaching. That should be worrying to any company, but even more so that can only count on a customer to make a purchase every 10-20 years. Chamberlain has the potential to lose out on an entire generation of customer's because of this decision.
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KWolfe81

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It gets even larger when you work in the industry and have some inside connections ;-)
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Tony

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The average household opens their garage 8.5 times a month. Your strategy is to charge your customers 15 cents (US? unclear at the pricing page) to have another device (Google home) open it. Let me say that again - You want to charge fifteen cents to open a garage door?!?!? Foreshame Chamberlain, foreshame.

Can’t wait until you enhance your strategy where it will be a free service to open the garage door but $1.30 if you want to close it. Totally just stole one of your VPs sales pitches for next year just now.
(Edited)
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Vince

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Agree with commenters here. I integrated all other home automation devices with no extra cost. I was surprised when I learned that the MyQ integration with my Google Home would require a fee. Why did all the other home automation device makers not do this? Poor. Not really leaders.
(Edited)
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MyQ Community Manager, Official Rep

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Vince, 

The smart-home space is evolving rapidly, and one of the evolutions we see on the horizon is the adoption of payment structures, such as subscription services.

With this structure, homeowners will have the option to subscribe to only features they want. 

Best, 
Chuck


 
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Aidan

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Chuck,  One of the rapidly evolving smart-home space innovations I'd like to see is the ability to not only close but also OPEN my MyQ enabled garage door.  It would be great if LM can make that happen. An impressive innovation. 
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Vince

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Evolving rapidly? That is absolutely laughable and a poor excuse. Everyone else in this space is not doing it. If you ask me, right now, to introduce a subscription based service puts you at a competitive disadvantage. Reading off the party line is just angering your customers. Strange move guys.
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MyQ Community Manager, Official Rep

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Hi Vince, 

Subscription service models are being broadly adopted by consumers across many industries, including entertainment/gaming, smart home video, media streaming services, software/data management, and now the smart home.

-Chuck
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Vince

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Yes. Subscription service models are used "broadly". However, reread what I wrote. In this space and for 3rd party integration IFTTT, they are not. YOU ARE the only device provider that has done this. The list of providers I integrated - none of them do this in the consumer space. Why would you adopt this and put yourself at a competitive disadvantage? I see the benefit in introducing something that puts you ahead of your competition, not set you back. You just hurt your business. This is not "innovation". This is just a short term business move that might look good now, but will hurt in the long run when your competitors now have something to differentiate themselves with.
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Tristan

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Chuck, 
Chamberlain is not a entertainment company.
Chamberlain is not a video company. 
Chamberlain is not a media company. 
Chamberlain is not a data management company. 
Chamberlain is a garage door company, and a very poorly managed IoT company. 

Just because other industries are rolling out subscription services, does not mean that is is an idea that will work for garage doors. There is not a single smart home company that charges a monthly subscription for access to third party integrations. Yes, nest, ring and a few others charge for data storage for their their cameras, but storing massive amounts of video is cost prohibitive, forwarding API calls is not. The cost to Chamberlain to create, maintain and operate these services is minimal. Trying to compare yourself to other industries is grasping at straws for a justifiable reason to cover this extremely unnecessary tactic that can only honestly be described as a cash grab. 
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David

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What I find funny is that ecobee can send my thermostat heating/cooling commands, home/away commands and provide me with detailed analysis of my home's temperature, set point, and overall HVAC performance, and yet don't feel the need to charge me a penny in annual fees. (Or monthly fees, oh wow, so courteous of Chamberlain to offer such "flexibility.") Yet Chamberlain thinks they deserve $10 a year to send the simple command to open or close your garage door a couple of times a day. This company is a blight on the IoT space.
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ccoulson

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I challenge Chuck to cite a single consumer SmartHome/IoT integration that charges a subscription... I'm curious to learn more about this burgeoning shift in the market Chamberlain is seeing.
(Edited)
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Tristan

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Chuck, I'll like to join in on ccoulson's challenge. Can you name another company or device maker that charges for IFTTT, Google Home, or honestly any other 3rd party integration? 

I know you guys are on the cutting edge of being 2 years late to market, but this is ridiculous. 
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David

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Don't you know, ccoulson? That's why they're true innovators in the space; the first to charge fees to integrate their products. I'd hate to work in the marketing or support departments at Chamberlain where I'm forced to be so duplicitous toward customers or potential customers and pretend like this is really a good thing for consumers. I understand why the people do it though, it's their job and a paycheck, but anyone who's not a complete rube can see right through the marketing drivel they're told to repeat from higher-ups.
(Edited)
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Tristan

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I really hope Chuck and Lauren don't actually believe the lies they're trying to feed us
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Matthew Derp

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What's the difference if the cost is built into the price of the hardware or if you pay for a software subscription. Either way, you're paying for it... one is just hidden costs and the other is more upfront. Seriously dude. My 3 year old daughter whines less than you. Eat a snickers and get over it. 
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MyQ Community Manager, Official Rep

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Hi Vince, 

Yes, you're correct - we're the first company to charge to integrate with Google and IFTTT. 

-Chuck
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David

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Chuck, while I disagree with Chamberlain's decision on that, I do genuinely appreciate the honesty displayed there.

And Matt, it looks like you don't actually understand how to use that meme.
(Edited)
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Tristan

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Chuck, 
Do you feel that charging customers for a feature everyone else in the industry offers free of charge is good for business? 
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Tristan

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Matthew, 
It's a little different when over the course of the life of my Garage Door opener, the subscription for a service that offers very little actual value would double the cost of device ownership.
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Tony

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Chuck,

I agree with Tristan. First genuine answer I’ve seen by Chamberlain on this entire string. I’m also feeling a little soft as I just received an email that I will be receiving a free Homebridge from Chamberlain that is compatible with Apple for being a valued member of this community :)

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vrtladept

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Chuck,

I can't understand why it's a "value" for individuals to only get the features they want. The extra features don't harm users if they don't opt to use them. Your logic is pretty faulty. I think everyone here sees through it for what it is, a rationale for a cash grab from existing owners of your equipment. 

Regards
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MyQ Community Manager, Employee

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Instead of increasing the base prices of our MyQ products, the subscription model allows us to keep prices low and still broaden the number of third-party technologies that we support. -Chuck
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Vince

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Hey Chuck, there is absolutely no evidence that it will/does keep your base prices low. I am highly skeptical since the biggest portion of the cost is likely already in the backend system that supports your app. The 3rd party integration side should be negligible in comparison. Anyhow, every other appliance provider in the consumer space does not use this subscription model. Perhaps you should inquire and see if your indirect competitors might consult with you on helping you guys with this aspect of your business.

Vince
(Edited)
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MyQ Community Manager, Employee

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Vince, of course, a little skepticism is healthy. But do know that we invest in innovation through new partnerships and solutions to answer a variety of customer needs. We will continue to charge for subscriptions for Google Home and IFTTT integrations as it was originally announced. 

 
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Vince

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Chuck, every one of your competitors and fellow companies in this space "innovates". The bottom line is that you are the ONLY one's that have chosen to use a flawed, self-serving subscription model for your 3rd party integration. It is not defensible, The fact that you are poorly defending it is laughable. What would be refreshing is honesty (e.g. this is a poorly run business and we have decided to milk our customers that have already invested in our solution without knowing we would apply this 3rd party integration pricing model in advance). If I would have known you guys were going to do this, I would not have purchased your product(s).
(Edited)
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jordan.d.miller

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The MyQ app and 'premium' service isn't premium and is barely even smart. It can't compete with the AI that the Google Assistant provides. I hope and pray that native, free integration is on the roadmap because this doesn't cut it.



I was excited about the potential for Google Home/Google Assistant integration mainly because I thought it could be my new (and greatly improved) user interface to open and close my doors instead of having to use a separate app on my phone which only serves one purpose.

I am quite disappointed with how dumb my "Smart Garage Door Openers" are. Free trial canceled almost instantly. Very seriously considering uninstalling both openers, returning them, and finding products that work.
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MyQ Community Manager, Employee

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Jordan, I would like to accurately communicate your concerns to the development team. Is the issue that MyQ didn't "find the garage doors" when first asked? Are there other issues? I would appreciate any details you're willing to provide. Lauren  
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jordan.d.miller

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Issues:
  • Subscription fee for a service which can't even open a garage door when asked -- native Google Home/Assistant integration would even know which one was mine when I asked.
  • Not understanding my query - it should have told me the status of both of my bays, I shouldn't have to ask about each one individually/explicitly.
  • Poor formatting of the text in the reply from MyQ, that is an obvious bug
Overall, just pretty frustrated with Chamberlain/Liftmaster/MyQ and find it ridiculous that you would consider asking CUSTOMERS to pay a subscription in the first place. It is absolutely appalling to ask that when the service is this bad.
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MyQ Community Manager, Employee

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Thank you Jordan for all of this feedback. Lauren 
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jordan.d.miller

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I am also reading in other threads about how "MyQ is making a decision not to support opening on Google Home for security reasons."

This makes no sense whatsoever.

First of all, please get your terminology right. Chamberlain/MyQ would be integrating with Google Assistant, which is available on many devices, including Google Home. It also includes ALL Android Devices running the Google Assistant, Android Wear devices, and Android TVs. That is a lot of devices you're choosing to hamstring.

Next, it is hypocritical. Your support with Siri will still work when Apple rolls out their smart speaker. And Siri still can't differentiate between multiple users.

Finally, why on Earth would anyone trust the security provided by Chamberlain/MyQ over that provided by Google, an actual technology behemoth. As I was installing these units and realizing that my app would go through your web service, I cringed wondering when you'd become the next Equifax.

Is this just an ecosystem thing? Do Apple/HomeKit users get a subscription fee model which supports full control (up, down, status) over their openers?
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MyQ Community Manager, Official Rep

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Hi Jordan, 

Since our MyQ app controls the largest door and entry point to the home, we take security very seriously.  Our ongoing security efforts include using industry standard encryption, applying the latest security techniques, and periodic security testing with respected outside services. 

Our MyQ Home Bridge provides Apple HomeKit support, and does not require a subscription fee.

Best,
Chuck
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KWolfe81

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Spot on Jordan.  One thing to note: Apple stiff-arms the engineering teams with stringent requirements.  The reason Chamberlain has to roll out a new hub is likely (my educated guess here) due to the need to buy proprietary Apple security chips that they didn't know about while designing their first gen connected products.  Apple doesn't hand out these chips willy-nilly, and would likely only supply them to Chamberlain if the rest of the user experience met Apple's expectations (e.g. no BS subscription fees, full device operations).

Google & Alexa, on the other hand, is purely a software implementation.  Meeting the API is sufficient for connectivity and let manufacturers sink or swim on their own.  The whole walled garden vs. open playground thing. 
(Edited)
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jordan.d.miller

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Chuck,

I don't doubt MyQ best intentions, but I am sure Equifax had a similar canned response regarding how they safeguard our most sensitive financial information.

Why the double standard?
  • Why does HomeKit have a different pricing model?
  • Why does HomeKit integration offer more features?
Please do not tell me this is due to Google Assistant being part of Google Home, a voice activated device. In December, Apple will have a voice activated device for the home too - https://www.apple.com/homepod/ and I imagine it will work exactly like it does on a phone.
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jordan.d.miller

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FYI - here are links to install the Google Assistant to devices which don't have it already:
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MyQ Community Manager, Official Rep

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Jordan, 

Our HomeKit integration is via hardware; Google and IFTTT are software integrations. Hence the difference in pricing models. 

With HomeKit, you can open the garage door because there's an extra layer of security:  you're required to enter your pin or use TouchID to unlock your device. 

-Chuck
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ccoulson

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Chuck-

Is it your position that it costs Chamberlain more to support  few lines of API code than it does to acquire, install, and distribute a proprietary Apple chip in your devices???

I believe we have just entered the Twilight Zone...
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Vince

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I suspect it has more to do with getting pressured by Apple. Play ball or you don't get included in our HomeKit ecosystem. No doubt a condition was to do the pricing model for Google and IFTTT.
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ccoulson

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Makes sense.  They over-promised and under-delivered on these integrations and then found they would have to ship out free devices to honor their HomeKit support.  They figure they can make up some of that cost by charging for Google Assistant and IFTTT...
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David

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Just wanted to point out that HomeKit compatibility requires an additional hardware purchase that Google/IFTTT integration does not require. Those latter two can get away with having only MyQ. That said, I certainly prefer the hardware purchase model to the subscription model.
(Edited)
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jordan.d.miller

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Yup, I would probably pay a one time fee for the software integration ($9.99) as well if it also let me open and close my doors.
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Tristan

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A one time fee wouldn't feel as dirty as this ongoing monthly charge. Adding an extra $400 to the 20yr cost of ownership for a $270 GDO just for IFTTT and Google Home is absolutely insane. 
(Edited)
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Charlie_Brown

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Google does not allow opening locks via their terms and services of developer API (see my other posting).
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Mike G

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Unable to get a response from Google home....frustrating. Was actually considering paying for this service. My experience since linking my account has left me with zero confidence in your product.
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MyQ Community Manager, Official Rep

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Mike -  we're happy to help you with this issue. Let me see what I can find, and I'll get back to you. 

-Chuck
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Thourk

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This is the most ridiculous thing I've heard. I was actually looking forward to integrating my Google Home with my garage door, but to pay $1 per month? For what? You guys are Crazy. My home is fully integrated and no other company with more important services charges for this. But you will charge me $1 per month just to check if my garage door is open or closed...and to close it? This is definitely not the way to treat your customers. In fact, it is extremely annoying. I will make sure to advise my friends not to bother with this ridiculous company. I actually wish my garage door would break down so that I can replace it your competition.
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MyQ Community Manager, Employee

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Thourk, appreciate your sending this message and we respect your opinion. We have also heard from numerous customers that they find great value in their subscription to Google Home integration. We hope you'll reconsider. 
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Dana Francey

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There lies the disconnect - I have not seen a single person saying "Wow only $10/yr for the life of my garage to flip a switch and enable Google Home/Alexa? Great deal for such a great working product that can close but not open my doors!"

They are profiting off Google Home and Alexa's convenience and success.  Google Home and Alexa are the great product and great software, not the Chamberlain product/software.  If my $10/yr was going to Google/Amazon I would not even have such an issue. 

You wont be successful by charging people for something that should be free, then turn around and limit it on top by blocking door opening.
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Chris Roman

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After returning to see the progress and after spending a couple thousand to replace my system I must admit it's very disappointing to see.     First, unless you are offering a real "service" you should not be charging monthly fee.   Boggles the mind that you could increase the value of your hardware with some simple engineering tasks, yet instead you leave that to competition.    With the MyQ app already able to remotely control the doors, the fact we can not integrate into smart homes with Alex or Google because chamberlain is seemingly in fact blocking this from happening make no sense.   I want to give one voice command to secure my property and adjust the lights when going to bed, yet the garage door must be a separate process because Chamberlain wants be to subscribe to flipping a switch???    Disappointing to say the least.   It's been a year since I went smart on my home, MYQ was already 90% there.   Such a small step, yet some idiot seems to think that profiting over software outweighs hardware sales?  In my industry we develop both and we learned a long time ago that good software experiences ensure GREAT hardware sales.   Someone needs to make a proper business decision, or expect competition to replace chamberlain sooner than later.    Managing the distribution channel will eventually not be able to save lack of innovation.
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MyQ Community Manager, Employee

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Dana and Chris, thanks again for this input, I'm reporting this back to the executive and marketing teams. -Lauren
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MyQ Community Manager, Employee

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Brian P, thanks for taking the time to provide your feedback. Lauren
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Christian Styles

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To the MyQ monitors: 

The simple solution for the purpose of providing a secure and full functioning service that I would be glad to pay $10 a year for is simple... Allow Google Assistant to open your garage via the MyQ integration w/MyQ immediately following up the request with a request for a spoken/typed 4-6 letter keyword or fingerprint so you know it is indeed the homeowner making the request.

For example: I set up a shortcut in assistant to control the open function: Me - "OK Google, I'm home." & "OK Google, Open the garage." >> Google Assistant - "Sure. Here's MyQ." >> MyQ - "Please provide confirmation key." (voice, typed or fingerprint) >> Me - (voice) "Spanky" >> MyQ - '"confirmed" and MyQ opens the garage.

Typed or fingerprint options are good if there are listening ears around that you don't want to have access. Feel free to pass that along to the app developers. My trial is up on October 24th. :)
(Edited)
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MyQ Community Manager, Employee

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Christian, thank you for your suggestions. We're passing this along to our development team. 
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Charlie_Brown

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See my other posting - Google API policy does not allow opening of locks or doors.  

Chamberlain staff:  please be upfront about this.  There is no shame in telling customers you are following TOS of developer API.
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MyQ Community Manager, Official Rep

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Hi Charlie - thank you for your input. We appreciate your contributions to this forum.  Chuck
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Tommy Hoffman

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I've had my MyQ installed for almost a year now and loved it. As my smart home grows I was excited to add this to my growing array of Google Assistant connected devices. That feels almost foolish now. I couldn't imagine Nest or Phillips Hue charging me a subscription to change my temperature or turn on a light. This is user hostile and irresponsibly greedy. Used to recommend this all the time at work (Best Buy) but no doubt that recommendation will come with a major caveat if at all now. Really disappointed in you guys on this one.
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David

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Don’t forget you can’t even open the door with it anyway. Makes it an absolute waste of money.
(Edited)
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MyQ Community Manager, Employee

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Tommy, it's clearly your choice to select the Google Home subscription option. Many have opted for the subscription while others have decided not to. You can always try it out for free for 30 days and decide if it delivers enough value to warrant a subscription. Thanks for sharing your concerns. Lauren
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Charlie_Brown

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August locks currently do not support opening of door locks via Google Home and Alexa either.

Would I like to see the function?  Absolutely.  However, if anyone Joe Blow can yell through an open window to the Google Home and open up my garage, I'll have an issue with that.  Perhaps Google is working on a way for recognition of voice securely, or a way handle more sensitive operations with security in mind in the future.

Now the monthly charge is another issue altogether; no doubt - it should be free. 
(Edited)
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chinh

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Google home does recognize personalized voices. Doesn't matter myq is milking us to pay for their own mistakes in development.
(Edited)
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MyQ Community Manager, Official Rep

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chinh pham - thanks for sharing these concerns. Subscriptions will allow us to broaden the number of third-party technologies we support.   -Chuck
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chinh

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Then why do many other devices/company are able to do the same without monthly chargers ?

And why is it broken down of $$ per service? I.e. Ifttt vs google.

If anything monthly payment should unlock to all, period.

But thank you for your time and response. I think this community knows your company's intentions well enough.
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Charlie_Brown

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@chinh pham yes and no - yes it recognizes individualized voice *if* you set it up.  However, if a voice is not recognized, it does not reject the command but rather defaults the voice action to the privilege of the first person that set up the Google Home in the first place.  In another words, any Joe Blow the speaks to my GH will be executed under my privilege. 
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JohnnyG

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@Charlie_Brown , that's actually not true.  There are plenty of commands that, if Google Assistant can't recognize your voice ID, it will decline to execute.  
I run into this when I wake-up with morning voice, or if I'm trying to quietly whisper to my Google Home.  So they could easily integrate this same level of security that already exists.
On your other comment about *if* people setup voice recognition: these same services I mentioned above require you to setup individual voice recognition before they can be used.
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Charlie_Brown

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@John:  There maybe plenty of commands that will decline to execute but this is regarding home control commands.  I specifically asked on Google Support whether account restrictions can be use to limit using home control commands.  The answer I was given from Google Support rep is that any voice can perform home control commands, including unrecognized voices.  I also cannot restrict home control commands so that only specific accounts can use them. ("Since Google Home device is designed for Home uses, the ability to limit only a specific users is not yet available for now.")

So unless I see evidence to the contrary I am going to call you bluff.
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JohnnyG

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Well, it's not very nice to call people names ;-)
But if you meant 'call your bluff' that's also not very nice and a bit defensive, wouldn't you say?  I don't believe I was trying to bluff anyone here; just pointing out the facts as I experience them.
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Charlie_Brown

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Here is your sentence:  "@Charlie_Brown , that's actually not true." In another words, you are saying I'm lying.  Is that nice?
(Edited)
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JohnnyG

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Nooo.... not "in other words"...  I simply pointed out that what you stated wasn't completely true.  I never said that you were "lying".  Lying would imply that you were purposefully trying to mislead the community.  I don't have any facts pointing to that.  Although, after reading through a bunch of your other snarky comments on this board, and your quickness to attack others, it does make one wonder.......
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Charlie_Brown

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"simply pointed out that what you stated wasn't completely true."

I verified my information with Google Support chat. Anyone with a Google Home is free to try the setup with their unit and see what happens if an "anonymous" voice tries to execute home automation commands.

"your other snarky comments on this board"

If you believe I violate forum rules - by all means, file your complaint with the administrator of the board.
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Gordon

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You talked with Google support, HAHAHA they can't fix the problems with their own equipment much less answer 3rd party questions. I think Charlie Brown works for Chamberlain /Liftmaster.They need at least one person in here to be on their side. There is also a work around for everything.
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Gordon

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You talked with Google support, HAHAHA they can't fix the problems with their own equipment much less answer 3rd party questions. I think Charlie Brown works for Chamberlain /Liftmaster.They need at least one person in here to be on their side. There is also a work around for everything.
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Charlie_Brown

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"I think Charlie Brown works for Chamberlain /Liftmaster."

This is my message from a month ago - look at the thread below:  "I'm not in support of $10/year charge, but door opening is a separate issue."  And you call that statement to be "on their side"? 

Here's another statement from me: "I did not pay for the integration, nor plan to do so in the near future."  If I'm their employee that statement would have gotten me fired. 

Google's developer terms and conditions are stated in black and white.  You don't like it?  Don't be a Google customer.  August is also in the same boat (From their FAQ: "Why can the Google Home/Assistant NOT unlock my August Smart Lock? August is working with Google to enable this functionality as soon as Google enables it on Google Assistant.") 
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JohnnyG

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Chamberlain could supply us with non-subscription, non-crippled, IFTTT, in which case we could setup recipes on IFTTT and trigger them with our choice of voice assistants.
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Derek Johnson

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I have a couple of MyQ outlet controllers that turn on lamps, can you use google home to assist in turn on the lamps?  I have asked to have "Use myq to turn on family"  as named in the app.  It doesn't respond.  Does anyone know how to get this to work or if it can?  
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MyQ Community Manager, Official Rep

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Derek - I'm looking into an answer for you right now.   -Chuck
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MyQ Community Manager, Official Rep

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Derek -  Following up with an update. Google Home does not work with MyQ lighting.  We will certainly let you know when new features and functionality via the Google assistant become available.  Feel free to let us know if you've any other questions.  -Chuck
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Derek Johnson

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Hello MyQ Manager,  Thanks for getting back to me on this.  Do you know if this is in the works or not even on the companies radar?  I don't really want to pay for a subscription for the current garage operation not really worth it.  But if lighting is in the work and expected this year then I would count it as an investment.
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David

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There are so many other fantastic lighting solutions out there that I don't know why you'd want to rely on Chamberlain for that. It's just asking to be bitten by another consumer unfriendly decision later on down the road.
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MyQ Community Manager, Employee

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Derek, I'm trying to track down the specifics for you. I'll report back as soon as I have some info. Thanks for your patience. -Chuck
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MyQ Community Manager, Official Rep

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Brian - thanks for taking the time to comment.   Chuck
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chinh

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If you can, return them myq and get Phillips hues instead.
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MyQ Community Manager, Official Rep

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Brian - thank you for flagging this.  I'm not sure why this email address isn't working but I'm looking into it.   Chuck
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ccoulson

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Maybe Chamberlain didn't pay their subscription?  ;)
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MyQ Community Manager, Official Rep

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ccoulson - I sure hope we did.  Chuck
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Christopher Collins

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What a stupid business model to charge a subscription for this integration. Certainly will look for competing products which don’t have such a silly ongoing expense next time.
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MyQ Community Manager, Employee

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Christopher, there are no monthly fees to use all of the monitoring, opening and closing features included in MyQ Garage and MyQ Smart Garage Hub. Owners can choose to pay for subscriptions for IFTTT and Google Home integrations if they want the special features and functions available from those third parties. Lauren  
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Gordon

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No we the consumer paid for it, that may be why it's not working, no one is paying a subscription fee, HAHAHAHA
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Bobby Boucher

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MyQ Hub owner - very very pissed off.  It used to work, tell google or alexa to open my garage door - but you cut that off.  Now you want me to pay $10 a year just to tell either to close the door only?  AFTER paying $50 for your hub?  

Sorry but I'm done with you.  Dumb dumb dumb business move on your part.  ESP8266 and simple relay, can open and close my garage all day long, can get status - way way cheaper, and guess what - no bs from you.

I'm done, and never coming back.
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Charlie_Brown

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See previous comment for Google Assistant and door opening.  (I'm not in support of $10/year charge, but door opening is a separate issue.)
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MyQ Community Manager, Employee

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Bobby, while we haven't yet supported Alexa, we'd be happy to help you solve whatever Google Home issue you're experiencing. You can try it free for 30 days if you like. Let me know. Lauren
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Vince

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Does anyone here have experience and feedback for the Gogogate2 or Linear/ZWave? How do they compare to the MyQ stuff and do they charge a monthly fees for integration(s)?
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Steve

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Interested in returning the MyQ to BBuy and getting Gogogate2 - please post any info you have found. So far it looks like a much better solution but not available to purchase locally in a store. Glad MyQ was so I can return it without having to ship. 
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Brad Fox

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3 months from the start of this thread, and still doesn't look like it is solved. I just installed a Chamberlain "smart" garage door opener, and still cannot find the MyQ service listed in Google Home/Assistant (I did purchase the "premium" service). I wish was as easy as "I'll just return it" but de-install/re-install of garage door opener isn't trivial. Anyone come up with a solution to get MyQ service to be available?
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MyQ Community Manager, Employee

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Brad, if you haven't already, please review these troubleshooting tips: https://goo.gl/yjKopd. If you still aren't seeing the MyQ service, please post a follow-up note and we'll have a customer support agent contact you ASAP. Lauren
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Albin Wu

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So I finally got MyQ setup in Google Home using the following link http://support.chamberlain.com/articles/How_To/Link-MyQ-to-Google-Home/?q=%22google+home%22&l=en...

However there's only 2 things I can do with MyQ, close my garage, and check to see status of garage.  Says for security reasons it wont open the garage door.  sigh.  This subscription fee is not worth it.
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MyQ Community Manager, Employee

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Albin, you are correct that we do not permit the opening of the door via Google Home. That is a security consideration. Appreciate your comments. Lauren
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Christopher Collins

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Wow that is good to know thanks! I would want to use it for opening, eg as walking out to our back garage with the garbage. Seems even with a payment plan it doesn’t support this basic use case.
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MyQ Community Manager, Employee

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Hi Christopher, if you're looking to open and close the garage door, our integration with HomeKit provides this functionality. Let us know if you have any other questions, happy to help. Chuck
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KWolfe81

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Chuck.  That's great to hear.  How can I use my Android phone to tell HomeKit to open the door?  (sarcasm intended).
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hayesb2

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I also would like to know how to utilize homekit with my android phone since homekit is the only option to open the garage door
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Vince

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Typical MyQ response. Treat their Android customers like dogsh*t. 
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Charlie_Brown

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Google's API prohibits opening doors using voice.

"Smart Home

Actions must not enable the unlocking or opening of doors, disabling of physical security mechanisms, or disarming of the security systems via the conversational interface."
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Charlie_Brown

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I would love to see more competition in this area.  But so far the one other competitor in the market is providing zero service in terms of home assistant integrations.  If that other company acts and provides services that are more favorable, works better, etc. I'm sure this company will take note and react accordingly.