I know how to activate the IFTT and it seems to work to close garage via ALEXA not open which is wierd...but have no idea how to use with Google Home
Can someone point me the direction with instructions cause when I go into the Google home app I can not find the option to activate my subscription on Google home anywhere?
Thanks all
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Posted 1 year ago
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Google Home does not list it as a partner in the app and it simply will not communicate with the door.
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On Android, the ability to link is found in the home app, on iOS it's in the assistant app. In either app, it's under the "explore" tab.

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Following up - were you able to link MyQ to Google?
Thanks for providing these screenshots, Tristan.
-Chuck
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Hey hayesbb2, can you clarify on the solution you built? Just an overview on what your setup looks like should be fine. I sure as heck don't want to pay monthly subscription fee for MyQ
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https://www.youtube.com/watch?v=lRCH67wfwNE
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I am not paying for a subscription. You at Chamberlain are not concerned about security. You are concerned to make more money off of your customers. Some how it worked in the past with Samsung and a greedy genius came up with the plan "if they can do it why not us. Let's have our own Hub and charge people.
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https://www.liftmaster.com/about-liftmaster/partnerships/google-assistant
Also I set up MyQ with Google Assistant, and I'm trying to use it but am being told "MyQ isn't supported in this region." I'm sitting in Washington DC. What's going on?
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I'm not sure why you're experiencing this, but I'm looking into it right away. I'll let you know what I learn.
-Lauren
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I am unsure why Chamberlain's reps continue to reference a non-existent Google Assistant app on Android after I have explained this and provided screenshots several times. The instructions they provide are specific to iOS only.
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Why was that instruction so difficult to obtain.
Obviously, Chamberlain Support has NEVER set one of these up in their Lab.
Or, if they did, they failed to document the steps required to make it work.
Also, why did someone change SEARCH to EXPLORE?
As a former Tech Support Engineer, I find this type of wild goose chase totally frustrating. No excuse!
Thank you so very much Tristan
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- “Ok Google, tell MyQ to close the garage door.”
- “Ok Google, ask MyQ if the garage door is open.”
- “Ok Google, ask MyQ if the garage door is closed.”
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In short, from this one bonehead move, you are losing repeat customers(i know you don't count too much on those) and potential new customer. So I ask, how much do you stand to make from the few people that chooses to pay the $12/yr fee? Based on what I've seen on this board, not a lot. Apart from that, you are now losing sales on other MyQ products. Yes, I don't see your financials, but when you go to stores like Home Depot / Lowes and you hear people tuning away potential customers because of this, it will start showing up in your financials soon. I can tell you that I have personally told a couple of people (yes only a couple) to look elsewhere. I think you know where I'm heading with this... You are, and are going to be losing sales because of this one seemingly unimportant (greedy) decision.
On the flip side, what does it cost you to offer the service for free? Google / amazon has already done all the work for you. So you hire or reassign one or two tech guys, and for that you want to charge $12/ yr in perpetuity? There are many much smaller companies offering voice automation for free. So again, how much does it cost you? Now put that against how much you stand to lose from repeat customers and potential new customers. From my perspective, this is very simply math, and it does not support this unpopular $12 fee.
If your company is really pinched at paying those 1 or 2 tech guys, they can re-assign you and have you work with the voice automation team( or whatever you call them). I love the fact that you respond to almost every question here, and that shows a level of good customer support. But if you remove this unpopular fee, you will have less complaints to respond to and can help with the Voice automation team... right?
For the sake of your company, i hope you guys reconsider this move.
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Now when you talk about subscription Services, not too many people will object to paying for content, like paying extra to get some kind of premium content such as making a call ( which i might add is free) adding a fee for internal calls (premium service), Paying for more Jeopardy skills etc. You can see that Jeopardy itself is free, However if you want more skills, then you pay extra. In this case, you are only paying a fee to get more, "if you want".
Again, there is a difference between charging a fee for premium content and charging a fee just because you think you can. I think you will find out soon enough that you can't. Your customers are not willing to pay for it, and in the process, you would have damaged your reputation / lose some customers.
Just from a scan of this thread, how many time have you seen people recommend other services at the expense of your MyQ suites? a lot, right? and that is just on this forum. What do you think is happening outside in the "wild"
Just my two cents. I have my own business to run... back to it.
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BTW - anyone notice Amazons new home delivery option to leave things inside now... Anyone notice facial recognition on the iPhone X. Time to wake up.
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Did you ever find an answer for Adam's issue, or nah?
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Still not happy about having to pay a subscription fee for a service that should be included with a product I paid a decent amount of money for though, so I think I might still cancel my subscription when my trial is up.
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Again I hope Chamberlin is listening to us cause other Garage openers out there are working with ALEXA and Google home for Home, Close, Close when you leave a location etc , again needs to be full featured
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KWolfe81: Piss poor analogy. Nobody is hacking your key that's on your keyring. Beyond that, I bet you're the first to want to sue Chamberlain when someone hacks their way into your house via your GDO and the Interwebz.
I'm sure Chamberlain will eventually see that they need to provide SECURE integration, but crap like this won't help.
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I understand completely the security ramifications of all of this. I l literally do this for a living, designing connected and embedded products. The analogy is still valid. I'm giving a virtual' key (e.g. MyQ credentials) to IFTTT in the same way I would give a physical key to my neighbor. In both cases, I'm placing a level of trust in the third party to do the right thing. The analogy is saying that Chamberlain doesn't trust IFTTT (and the use cases it brings) whereas I'm arguing that only I should be the one making that decision.
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With Internet-based and Internet accessible technology (e.g., phone app, web services, etc.), anyone with computer and an Internet connection can attempt to circumvent the MyQ security (or lack thereof). THAT is why I was saying it's a bad analogy.
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I took the plunge a while back and removed our boring garage opener and replaced it with the top of the Chamberlain MyQ opener. I was so excited and pleased with how it worked. Sadly, as time has gone on I've watched Chamberlain fail their customers. First, Siri integration took way to long with numerous missed deadlines and promises Chamberlain made. Finally, it launched and the only way it could be used is with another hub that we have to purchase. Today, I was excited to see Chamberlain could be integrated with my Google home only to find out that it's a subscription service????? I use IFTTT and Google with many home automated services and you are the FIRST to use this terrible business model. Reading the comments on this page just reinforced the fact that you are falling behind on putting your customer's first.
While I am stuck with a Chamberlain garage door opener for now, I don't consider myself a customer of yours anymore as I will not be purchasing any future products from you unless you find a way to make all these missteps right in the eyes of your customers. Simple, secure and seamless integration with other home automation products should be a part of your Vision to bring in new customers not charge your existing ones.
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The smart-home industry continues to evolve at a rapid pace. One of the evolutions we see on the horizon is the adoption of new payment structures, such as subscription services.
We understand there will be some MyQ users who will choose not to pay for these integrated services. We’re also convinced that a majority of homeowners will recognize the value of these services and appreciate to the ability to choose precisely the MyQ services that address their needs.
-Chuck
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Every hoop has been jumped but when I go to Home App discover it ask me to relink MyQ; I have done so seven times. When I ask Google Home they can communicate but evidently it can't open the door for security reasons...err, okay. So do you not trust your own cloud service security?
Such a black eye for a feature that has been promised since forever for a premium brand who claims to be forward thinking. 99.9% of people will abandon this after something this confusing and poorly documented.
I very much look forward to not being a beta tester for an app I am being asked to pay for using.
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Whether you see it or not, MyQ has has taken a wrong turn here. As Google Assistant continues to mature, you will see that your sideways solution will be left in the clutter of Android OS upgrades.
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-Lauren
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Hire engineers who have their own homes automated. You want people who live and breathe this stuff. They know what customers want. If your engineers don’t have home automation in their personal homes beyond the garage door you are missing the chance to be a leader. They don’t need to be young, they need to love this stuff. I am married to a software engineer..we have computers in nearly every room of our house. When I hear of others who don’t even have a computer at home, I don’t get it. To be great and forward thinking at this, you need to be a real customer of the tech.
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It's easy. Listen to your customers. Do what every other provider in this space is doing.
Vince
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Tried the service. Did not meet my needs nor expectations and the subscription fee is insulting and not a business model I choose to support. Free trial cancelled.
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Best,
Chuck
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I already purchased the Garage door opener, and then I purchased MyQ. Imagine someone charging a monthly fee for the remote control to work. MyQ was supposed to be this amazing addition and it is not bad...but a fee so I can talk to Google Home rather than have to open the MyQ app is quite scandalous overall.
I am an IT manager...people take my advice on what to use for their home. They take it because they trust my advice. Right at the moment I would not advise anyone to get Chamberlain as it seemingly is the nickle and dime-ing tactic going on. You know, were the feature would be cool and people would like it but not enough to pay for it...ROI and all. The value being offered is not enough to add another subscription to the overly subscribed life we already live in.
Make it free....not when it is too late already, but now. All the people who are already pissed about it will turn around and tell everyone how wonderful Chamberlain with MyQ is. It's not too late to prosper from the right decision....but its getting close.
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https://www.facebook.com/LiftMaster/posts/1719140814765318
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Yea, those whopping 92 comments made on that post would account for a HUGE percentage of people, huh? What's 92 divided by 40 to 60 million? LOL.
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While that's still only one tenth of one percent of possible MyQ enthusiasts, it's still enough that Chamberlain should take notice. Not everyone is automatically going to complain on FB/Twitter/Etc.
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Chuck & Lauren, you're going to need to work on a new excuse.
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So for every IOT adopter MyQ annoys with this fee they are going to loose 7+ people who know nothing about them but listen to our recommendations.
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While it may only be 92 posts on Facebook, and a few dozen each on Reddit and Twitter, but the affect of those upset customers will be far reaching. That should be worrying to any company, but even more so that can only count on a customer to make a purchase every 10-20 years. Chamberlain has the potential to lose out on an entire generation of customer's because of this decision.
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Can’t wait until you enhance your strategy where it will be a free service to open the garage door but $1.30 if you want to close it. Totally just stole one of your VPs sales pitches for next year just now.
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The smart-home space is evolving rapidly, and one of the evolutions we see on the horizon is the adoption of payment structures, such as subscription services.
With this structure, homeowners will have the option to subscribe to only features they want.
Best,
Chuck
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Subscription service models are being broadly adopted by consumers across many industries, including entertainment/gaming, smart home video, media streaming services, software/data management, and now the smart home.
-Chuck
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Chamberlain is not a entertainment company.
Chamberlain is not a video company.
Chamberlain is not a media company.
Chamberlain is not a data management company.
Chamberlain is a garage door company, and a very poorly managed IoT company.
Just because other industries are rolling out subscription services, does not mean that is is an idea that will work for garage doors. There is not a single smart home company that charges a monthly subscription for access to third party integrations. Yes, nest, ring and a few others charge for data storage for their their cameras, but storing massive amounts of video is cost prohibitive, forwarding API calls is not. The cost to Chamberlain to create, maintain and operate these services is minimal. Trying to compare yourself to other industries is grasping at straws for a justifiable reason to cover this extremely unnecessary tactic that can only honestly be described as a cash grab.
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I know you guys are on the cutting edge of being 2 years late to market, but this is ridiculous.
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Yes, you're correct - we're the first company to charge to integrate with Google and IFTTT.
-Chuck
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And Matt, it looks like you don't actually understand how to use that meme.
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Do you feel that charging customers for a feature everyone else in the industry offers free of charge is good for business?
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It's a little different when over the course of the life of my Garage Door opener, the subscription for a service that offers very little actual value would double the cost of device ownership.
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I agree with Tristan. First genuine answer I’ve seen by Chamberlain on this entire string. I’m also feeling a little soft as I just received an email that I will be receiving a free Homebridge from Chamberlain that is compatible with Apple for being a valued member of this community :)

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I can't understand why it's a "value" for individuals to only get the features they want. The extra features don't harm users if they don't opt to use them. Your logic is pretty faulty. I think everyone here sees through it for what it is, a rationale for a cash grab from existing owners of your equipment.
Regards
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Vince
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I was excited about the potential for Google Home/Google Assistant integration mainly because I thought it could be my new (and greatly improved) user interface to open and close my doors instead of having to use a separate app on my phone which only serves one purpose.
I am quite disappointed with how dumb my "Smart Garage Door Openers" are. Free trial canceled almost instantly. Very seriously considering uninstalling both openers, returning them, and finding products that work.
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- Subscription fee for a service which can't even open a garage door when asked -- native Google Home/Assistant integration would even know which one was mine when I asked.
- Not understanding my query - it should have told me the status of both of my bays, I shouldn't have to ask about each one individually/explicitly.
- Poor formatting of the text in the reply from MyQ, that is an obvious bug
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This makes no sense whatsoever.
First of all, please get your terminology right. Chamberlain/MyQ would be integrating with Google Assistant, which is available on many devices, including Google Home. It also includes ALL Android Devices running the Google Assistant, Android Wear devices, and Android TVs. That is a lot of devices you're choosing to hamstring.
Next, it is hypocritical. Your support with Siri will still work when Apple rolls out their smart speaker. And Siri still can't differentiate between multiple users.
Finally, why on Earth would anyone trust the security provided by Chamberlain/MyQ over that provided by Google, an actual technology behemoth. As I was installing these units and realizing that my app would go through your web service, I cringed wondering when you'd become the next Equifax.
Is this just an ecosystem thing? Do Apple/HomeKit users get a subscription fee model which supports full control (up, down, status) over their openers?
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Since our MyQ app controls the largest door and entry point to the home, we take security very seriously. Our ongoing security efforts include using industry standard encryption, applying the latest security techniques, and periodic security testing with respected outside services.
Our MyQ Home Bridge provides Apple HomeKit support, and does not require a subscription fee.
Best,
Chuck
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Google & Alexa, on the other hand, is purely a software implementation. Meeting the API is sufficient for connectivity and let manufacturers sink or swim on their own. The whole walled garden vs. open playground thing.
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I don't doubt MyQ best intentions, but I am sure Equifax had a similar canned response regarding how they safeguard our most sensitive financial information.
Why the double standard?
- Why does HomeKit have a different pricing model?
- Why does HomeKit integration offer more features?
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Our HomeKit integration is via hardware; Google and IFTTT are software integrations. Hence the difference in pricing models.
With HomeKit, you can open the garage door because there's an extra layer of security: you're required to enter your pin or use TouchID to unlock your device.
-Chuck
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Is it your position that it costs Chamberlain more to support few lines of API code than it does to acquire, install, and distribute a proprietary Apple chip in your devices???
I believe we have just entered the Twilight Zone...
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They are profiting off Google Home and Alexa's convenience and success. Google Home and Alexa are the great product and great software, not the Chamberlain product/software. If my $10/yr was going to Google/Amazon I would not even have such an issue.
You wont be successful by charging people for something that should be free, then turn around and limit it on top by blocking door opening.
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The simple solution for the purpose of providing a secure and full functioning service that I would be glad to pay $10 a year for is simple... Allow Google Assistant to open your garage via the MyQ integration w/MyQ immediately following up the request with a request for a spoken/typed 4-6 letter keyword or fingerprint so you know it is indeed the homeowner making the request.
For example: I set up a shortcut in assistant to control the open function: Me - "OK Google, I'm home." & "OK Google, Open the garage." >> Google Assistant - "Sure. Here's MyQ." >> MyQ - "Please provide confirmation key." (voice, typed or fingerprint) >> Me - (voice) "Spanky" >> MyQ - '"confirmed" and MyQ opens the garage.
Typed or fingerprint options are good if there are listening ears around that you don't want to have access. Feel free to pass that along to the app developers. My trial is up on October 24th. :)
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Chamberlain staff: please be upfront about this. There is no shame in telling customers you are following TOS of developer API.
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Would I like to see the function? Absolutely. However, if anyone Joe Blow can yell through an open window to the Google Home and open up my garage, I'll have an issue with that. Perhaps Google is working on a way for recognition of voice securely, or a way handle more sensitive operations with security in mind in the future.
Now the monthly charge is another issue altogether; no doubt - it should be free.
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And why is it broken down of $$ per service? I.e. Ifttt vs google.
If anything monthly payment should unlock to all, period.
But thank you for your time and response. I think this community knows your company's intentions well enough.
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I run into this when I wake-up with morning voice, or if I'm trying to quietly whisper to my Google Home. So they could easily integrate this same level of security that already exists.
On your other comment about *if* people setup voice recognition: these same services I mentioned above require you to setup individual voice recognition before they can be used.
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So unless I see evidence to the contrary I am going to call you bluff.
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But if you meant 'call your bluff' that's also not very nice and a bit defensive, wouldn't you say? I don't believe I was trying to bluff anyone here; just pointing out the facts as I experience them.
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I verified my information with Google Support chat. Anyone with a Google Home is free to try the setup with their unit and see what happens if an "anonymous" voice tries to execute home automation commands.
"your other snarky comments on this board"
If you believe I violate forum rules - by all means, file your complaint with the administrator of the board.
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This is my message from a month ago - look at the thread below: "I'm not in support of $10/year charge, but door opening is a separate issue." And you call that statement to be "on their side"?
Here's another statement from me: "I did not pay for the integration, nor plan to do so in the near future." If I'm their employee that statement would have gotten me fired.
Google's developer terms and conditions are stated in black and white. You don't like it? Don't be a Google customer. August is also in the same boat (From their FAQ: "Why can the Google Home/Assistant NOT unlock my August Smart Lock? August is working with Google to enable this functionality as soon as Google enables it on Google Assistant.")
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Sorry but I'm done with you. Dumb dumb dumb business move on your part. ESP8266 and simple relay, can open and close my garage all day long, can get status - way way cheaper, and guess what - no bs from you.
I'm done, and never coming back.
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However there's only 2 things I can do with MyQ, close my garage, and check to see status of garage. Says for security reasons it wont open the garage door. sigh. This subscription fee is not worth it.
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- 42 Posts
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Gordon
MyQ Community Manager
Gordon
Gordon
MyQ Community Manager
Gordon
Gordon
Jim Sirianni
Gordon
Gordon
Jim Sirianni
Gordon
Gordon
Mauro Biefeni-Olevano
Gordon
MyQ Community Manager
Ethan
Answer this: seeing as $10.00/year is too much for you, would you rather have a company that provides “free” services and then either A) folds and stops supporting the product or B) ceases to provide improvement and security updates? Because that’s becoming the reality today, folks.
Providing services and integrations doesn’t come without costs. Do you feel the $100.00 you spent on the hardware should provide the company with a profit and continue to pay for the ongoing costs, year over year?
I don’t like paying subscription fees any more than the rest. But from a convenience/security/reliability perspective Id say Chamberlain has been pretty damn solid over the last couple years I’ve owned the MyQ.
Just my 2cents as someone that uses the product and follows the industry pretty closely.
Vince
KWolfe81
Separately, they will not get another dime from me until I can open the door the way I want. I simply don't care if it's due to Google's API TOS or their lack of faith in IFTTT's security, the point is the product doesn't work the way I want it too.
Ethan
When a lot of us bought the MyQ, Google Home wasn’t even a thing. Yet here we are demanding that Chamberlain support it and all other integrations on their dime because we shelled out a C note a couple years ago or bought an opener with MyQ integration?
When we buy a car, do we storm back to Honda/Toyota/Ford and demand they update our radios to support all the newest integrations? You can still listen to the radio as intended without them. Just like we can still open and close the garage door via the app without additional payment.
Seems like fairly standard logic to me, but maybe I’ve somehow injested corporate coolaid along the way.
David
Gordon
"The revenue goes to Chamberlain Group," says Paul Accardo, Liftmaster's Manager, Marketing Communications. "The subscription model helps us keep product prices low and broaden the number of third-party technologies we support."
Richard
Dice
Oscar Celorio
Ethan is wrong...we're not asking for new capability to be added. The capability is there...Chamberlain just wants to charge us to use it. Terrible!
Jim Sirianni
QBA QBAN