Google Home and MyQ

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  • Updated 6 days ago
OK I took the plunge to test the IFTT and Google home subscription for 1 month
I know how to activate the IFTT and it seems to work to close garage via ALEXA not open which is wierd...but have no idea how to use with Google Home
Can someone point me the direction with instructions cause when I go into the Google home app I can not find the option to activate my subscription on Google home anywhere?

Thanks all
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Dave

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Posted 1 year ago

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hayesb2

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I did the same and signed up for the free trial (no plans to support this ridiculous business model) and get this Google Home doesn't even work!

Google Home does not list it as a partner in the app and it simply will not communicate with the door.
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Richard

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Ethan, if you bought your Honda or Toyota and found out that there was an additional montly fee to get the car to recognize the Key Fob when you put it in the ignition you'd probably be upset. You bought the car, it came with a key, nobody mentioned the fee to get the two to work together. 
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Dice

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Wait, are you telling me that after I bought b970 for$268 I still can't control it with either IFTTT, Google home or Apple homekit without spending more? Seriously, WTF? I'm returning this scam today!!!
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Oscar Celorio

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Chamberlain is holding Google Assistant functionality hostage for a monthly/annual ransom. 

Ethan is wrong...we're not asking for new capability to be added. The capability is there...Chamberlain just wants to charge us to use it. Terrible!
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Jim Sirianni

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Another happy Chamberlain customer!!! Kudos Chamberlain upper management!!!
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QBA QBAN

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I'll never buy another Chamberlain product, these dinosaurs think they should be charging for something that is already free with every other home smart device you connect to Google home. What a vision of the future you guys have. I'll be telling everyone I know to stay away from this company Good luck with your business model.
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MyQ Community Manager

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Please close and then reopen your MyQ app to refresh it. When you are in the account linking section, look for the Google Assistant which is the voice assistant technology that Google Home uses. 
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MyQ Community Manager, Employee

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Levi, I don't have any details on a schedule for supporting geofencing. I will look into it. Chuck
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jason4705 .

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absolutely awful integration by MyQ and chamberlain. All the crazy awesome stuff I can do with GOOGLE HOME and yet i have to pay subscription to use my garage doors when I already paid money for the hub, controls and three bays? ill find my own way you bunch of scammers
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Mauro Biefeni-Olevano

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Oh, remember...although they see these comments, more effective is to share your experience on Social Media.  Facebook, Instagram, etc. Thats where it hurts them and thats what they will eventually have to respond to and get smarter than they are so far.
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MyQ Community Manager, Official Rep

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jason4705, thanks for your input. Chuck
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jason4705 .

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I returned my MYQ Hub, best thing I ever did. If you don't mind a little DIY buy some SONOFF switches on amazon for 10 bucks. download the app and hook it to the garage door sensors. FLAWLESS.  lots of Youtube videos to show you how.

https://www.youtube.com/watch?v=lRCH67wfwNE
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hayesb2

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I've already did this and when it opens the Google Home app, there is no  option to link MyQ within the Google Home app itself. As a result my Google Home does not know it exists. This is basic stuff here, and how every other partner Google Home integrates with works.
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Derek Ross

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Go into the Home app. Swipe to bring out the menu on the left Hit explore. Hit home control. Scroll the whole way to the bottom of that page. You'll see MyQ. Be sure to setup some shortcuts. It works great. Hey Google shut the garage door. Etc.
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just_luc

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I'd love to know how many people are actually paying for this. I have a hard time believing it's more then none
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KWolfe81

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Unfortunately, there's probably a handful.  Everyone who signed up for the free trial and then forgot to cancel.  There's a lot of stupid in this world.  Heck, my grandfather was paying $4.99 a month just for AOL email account he didn't use until a few years ago.
(Edited)
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ccoulson

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Yep.  Folks will sign up for this and forget about it.  A $10 charge will slip under the radar.  If folks catch it, they'll say, "Oh, I meant to cancel that..." and then forget again until the next billing cycle.  Chamberlain will view these ongoing charges as "support" for their consumer-unfriendly and industry-backward practices. I did NOT forget and have cancelled the trial before the first billing hit.
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MyQ Community Manager, Official Rep

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ccoulson, thanks for your input. Chuck
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Kirk Kelln

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I don't have "explore" anywhere in my google home app.
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Derek Ross

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Tristan

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Lauren, 
Did you ever find an answer for Adam's issue, or nah? 
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MyQ Community Manager, Official Rep

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Our customer support team is communicating with Adam via email. He's in good hands. Lauren
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Adam Wiseman

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Lauren, I actually haven't received any emails from anyone at Chamberlain. (I've checked my spam folder too.) However, I just tried to link my account again, and it worked! So that's good!
Still not happy about having to pay a subscription fee for a service that should be included with a product I paid a decent amount of money for though, so I think I might still cancel my subscription when my trial is up.
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Tristan

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Adam, as sad as it is that no one contacted you, I can't say I'm surprised.
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MyQ Community Manager, Official Rep

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Adam, I'm glad to hear your issue has been resolved. Sorry that the email from customer support never arrived. I know it was sent on the 18th. Any chance you're no longer using the email address associated with your MyQ Community account? If so, feel free to update that when you have time. Lauren
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Dave

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Ok its finally there on Google Home but all you can do is check the status of your Garage and close via creating an assistant shortcut, where is the option to open, it says something about security blah blah blah.  Seems to me and I hope they are reviewing these coments they should roll out a full featured app and intergration both with Google Home and ALEXA and Homepod when it comes out soon.  I use an old TASKER concept with a TASK via WINK and Autovoice  (you can google it easily) and make it work for me perfectly with short cuts in Google home that says Open/Close Garage, but in ALEXA I can not do a shortcut yet so I have to use the full Ask Autovoice to Open/Close Garage.
Again I hope Chamberlin is listening to us cause other Garage openers out there are working with ALEXA and Google home for Home, Close, Close when you leave a location etc , again needs to be full featured
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David Alvarez

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Are you able to expand on how to get this set up on tasker or possibly send a link?
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Brad Graham

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I will not spend a dime on this half baked piece of sh!t. The first mistake is charging people. Second and even more laughable is not being able to use the integrations to open the garage. 
(Edited)
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Tristan

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Interestingly, one could infer from this that if Chamberlain doesn't trust IFTTT, but Chamberlain considers IFTTT a "premium service" that Chamberlain does not trust their premium services.
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KWolfe81

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Tristan: Ha!  If Chamberlain trusts IFTTT at all, they should trust them completely.  What they're doing now is exposing the attack surface by providing some level of integration while limiting what customers can do. IMO, it doesn't make sense.
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BBIE

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KWolfe81:  It's not about trusting or not trusting your NEIGHBOR.  With a physical key, he's the only one you have to worry about trusting.

With Internet-based and Internet accessible technology (e.g., phone app, web services, etc.), anyone with computer and an Internet connection can attempt to circumvent the MyQ security (or lack thereof).  THAT is why I was saying it's a bad analogy.
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chicagoandy

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BBIE - thank you for demonstrating the sheer stupidity of this.   Just as I do not care for your opinion on my child rearing, I do not care for Chamberlains opinion on how or when I should open my door.    It really is none of your damn business.
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BBIE

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chicagoandy - Security is important to most adults.  Hopefully, you'll grow up one day and see the significance of it.
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Jason

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I actually want to thank Chamberlain for giving us 1 month free.  That way, I didn't have to spend anything to try out this garbage for myself.  I would have paid the $10/year for an app that, you know, works.  I'll be cancelling soon.
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Tony

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I took the plunge a while back and removed our boring garage opener and replaced it with the top of the Chamberlain MyQ opener. I was so excited and pleased with how it worked. Sadly, as time has gone on I've watched Chamberlain fail their customers. First, Siri integration took way to long with numerous missed deadlines and promises Chamberlain made. Finally, it launched and the only way it could be used is with another hub that we have to purchase. Today, I was excited to see Chamberlain could be integrated with my Google home only to find out that it's a subscription service????? I use IFTTT and Google with many home automated services and you are the FIRST to use this terrible business model. Reading the comments on this page just reinforced the fact that you are falling behind on putting your customer's first.

While I am stuck with a Chamberlain garage door opener for now, I don't consider myself a customer of yours anymore as I will not be purchasing any future products from you unless you find a way to make all these missteps right in the eyes of your customers. Simple, secure and seamless integration with other home automation products should be a part of your Vision to bring in new customers not charge your existing ones.

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Mauro Biefeni-Olevano

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Certainly there is.  Make MyQ work via my Google Home without a payment. 

I already purchased the Garage door opener, and then I purchased MyQ.  Imagine someone charging a monthly fee for the remote control to work.  MyQ was supposed to be this amazing addition and it is not bad...but a fee so I can talk to Google Home rather than have to open the MyQ app is quite scandalous overall.

I am an IT manager...people take my advice on what to use for their home.  They take it because they trust my advice.  Right at the moment I would not advise anyone to get Chamberlain as it seemingly is the nickle and dime-ing tactic going on.  You know, were the feature would be cool and people would like it but not enough to pay for it...ROI and all.  The value being offered is not enough to add another subscription to the overly subscribed life we already live in.

Make it free....not when it is too late already, but now.  All the people who are already pissed about it will turn around and tell everyone how wonderful Chamberlain with MyQ is.  It's not too late to prosper from the right decision....but its getting close.
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MyQ Community Manager, Employee

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Mauro, that's not an option. If there's something else I can do, let me know. Chuck
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Mauro Biefeni-Olevano

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No. But let your execs know "Good luck with that".
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jason4705 .

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reading all this makes me feel better about returning my products and encouraging everyone i know to stay clear of them as well. I will look for another company, one of the thousands available that has a better business model and integration.
(Edited)
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Dice

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Me too! I should have read before buying. Lesson learned. Returning my b970 that cost me$268 and yet they still want to charge me monthly for IFTTT, Google home or Apple homekit integration? What a mistake.
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David

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This is hilarious. A post on LiftMaster's facebook has tons of complaints on it.

https://www.facebook.com/LiftMaster/posts/1719140814765318
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vrtladept

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Chuck,

I can't understand why it's a "value" for individuals to only get the features they want. The extra features don't harm users if they don't opt to use them. Your logic is pretty faulty. I think everyone here sees through it for what it is, a rationale for a cash grab from existing owners of your equipment. 

Regards
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MyQ Community Manager, Employee

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Instead of increasing the base prices of our MyQ products, the subscription model allows us to keep prices low and still broaden the number of third-party technologies that we support. -Chuck
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Vince

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Hey Chuck, there is absolutely no evidence that it will/does keep your base prices low. I am highly skeptical since the biggest portion of the cost is likely already in the backend system that supports your app. The 3rd party integration side should be negligible in comparison. Anyhow, every other appliance provider in the consumer space does not use this subscription model. Perhaps you should inquire and see if your indirect competitors might consult with you on helping you guys with this aspect of your business.

Vince
(Edited)
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MyQ Community Manager, Employee

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Vince, of course, a little skepticism is healthy. But do know that we invest in innovation through new partnerships and solutions to answer a variety of customer needs. We will continue to charge for subscriptions for Google Home and IFTTT integrations as it was originally announced. 

 
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Vince

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Chuck, every one of your competitors and fellow companies in this space "innovates". The bottom line is that you are the ONLY one's that have chosen to use a flawed, self-serving subscription model for your 3rd party integration. It is not defensible, The fact that you are poorly defending it is laughable. What would be refreshing is honesty (e.g. this is a poorly run business and we have decided to milk our customers that have already invested in our solution without knowing we would apply this 3rd party integration pricing model in advance). If I would have known you guys were going to do this, I would not have purchased your product(s).
(Edited)
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jordan.d.miller

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The MyQ app and 'premium' service isn't premium and is barely even smart. It can't compete with the AI that the Google Assistant provides. I hope and pray that native, free integration is on the roadmap because this doesn't cut it.



I was excited about the potential for Google Home/Google Assistant integration mainly because I thought it could be my new (and greatly improved) user interface to open and close my doors instead of having to use a separate app on my phone which only serves one purpose.

I am quite disappointed with how dumb my "Smart Garage Door Openers" are. Free trial canceled almost instantly. Very seriously considering uninstalling both openers, returning them, and finding products that work.
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MyQ Community Manager, Employee

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Jordan, I would like to accurately communicate your concerns to the development team. Is the issue that MyQ didn't "find the garage doors" when first asked? Are there other issues? I would appreciate any details you're willing to provide. Lauren  
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jordan.d.miller

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Issues:
  • Subscription fee for a service which can't even open a garage door when asked -- native Google Home/Assistant integration would even know which one was mine when I asked.
  • Not understanding my query - it should have told me the status of both of my bays, I shouldn't have to ask about each one individually/explicitly.
  • Poor formatting of the text in the reply from MyQ, that is an obvious bug
Overall, just pretty frustrated with Chamberlain/Liftmaster/MyQ and find it ridiculous that you would consider asking CUSTOMERS to pay a subscription in the first place. It is absolutely appalling to ask that when the service is this bad.
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MyQ Community Manager, Employee

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Thank you Jordan for all of this feedback. Lauren 
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jordan.d.miller

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I am also reading in other threads about how "MyQ is making a decision not to support opening on Google Home for security reasons."

This makes no sense whatsoever.

First of all, please get your terminology right. Chamberlain/MyQ would be integrating with Google Assistant, which is available on many devices, including Google Home. It also includes ALL Android Devices running the Google Assistant, Android Wear devices, and Android TVs. That is a lot of devices you're choosing to hamstring.

Next, it is hypocritical. Your support with Siri will still work when Apple rolls out their smart speaker. And Siri still can't differentiate between multiple users.

Finally, why on Earth would anyone trust the security provided by Chamberlain/MyQ over that provided by Google, an actual technology behemoth. As I was installing these units and realizing that my app would go through your web service, I cringed wondering when you'd become the next Equifax.

Is this just an ecosystem thing? Do Apple/HomeKit users get a subscription fee model which supports full control (up, down, status) over their openers?
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ccoulson

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Makes sense.  They over-promised and under-delivered on these integrations and then found they would have to ship out free devices to honor their HomeKit support.  They figure they can make up some of that cost by charging for Google Assistant and IFTTT...
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David

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Just wanted to point out that HomeKit compatibility requires an additional hardware purchase that Google/IFTTT integration does not require. Those latter two can get away with having only MyQ. That said, I certainly prefer the hardware purchase model to the subscription model.
(Edited)
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jordan.d.miller

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Yup, I would probably pay a one time fee for the software integration ($9.99) as well if it also let me open and close my doors.
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Tristan

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A one time fee wouldn't feel as dirty as this ongoing monthly charge. Adding an extra $400 to the 20yr cost of ownership for a $270 GDO just for IFTTT and Google Home is absolutely insane. 
(Edited)
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Charlie_Brown

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Google does not allow opening locks via their terms and services of developer API (see my other posting).
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Mike G

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Unable to get a response from Google home....frustrating. Was actually considering paying for this service. My experience since linking my account has left me with zero confidence in your product.
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MyQ Community Manager, Official Rep

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Mike -  we're happy to help you with this issue. Let me see what I can find, and I'll get back to you. 

-Chuck
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Thourk

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This is the most ridiculous thing I've heard. I was actually looking forward to integrating my Google Home with my garage door, but to pay $1 per month? For what? You guys are Crazy. My home is fully integrated and no other company with more important services charges for this. But you will charge me $1 per month just to check if my garage door is open or closed...and to close it? This is definitely not the way to treat your customers. In fact, it is extremely annoying. I will make sure to advise my friends not to bother with this ridiculous company. I actually wish my garage door would break down so that I can replace it your competition.
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MyQ Community Manager, Employee

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Thourk, appreciate your sending this message and we respect your opinion. We have also heard from numerous customers that they find great value in their subscription to Google Home integration. We hope you'll reconsider. 
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Dana Francey

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There lies the disconnect - I have not seen a single person saying "Wow only $10/yr for the life of my garage to flip a switch and enable Google Home/Alexa? Great deal for such a great working product that can close but not open my doors!"

They are profiting off Google Home and Alexa's convenience and success.  Google Home and Alexa are the great product and great software, not the Chamberlain product/software.  If my $10/yr was going to Google/Amazon I would not even have such an issue. 

You wont be successful by charging people for something that should be free, then turn around and limit it on top by blocking door opening.
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Chris Roman

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After returning to see the progress and after spending a couple thousand to replace my system I must admit it's very disappointing to see.     First, unless you are offering a real "service" you should not be charging monthly fee.   Boggles the mind that you could increase the value of your hardware with some simple engineering tasks, yet instead you leave that to competition.    With the MyQ app already able to remotely control the doors, the fact we can not integrate into smart homes with Alex or Google because chamberlain is seemingly in fact blocking this from happening make no sense.   I want to give one voice command to secure my property and adjust the lights when going to bed, yet the garage door must be a separate process because Chamberlain wants be to subscribe to flipping a switch???    Disappointing to say the least.   It's been a year since I went smart on my home, MYQ was already 90% there.   Such a small step, yet some idiot seems to think that profiting over software outweighs hardware sales?  In my industry we develop both and we learned a long time ago that good software experiences ensure GREAT hardware sales.   Someone needs to make a proper business decision, or expect competition to replace chamberlain sooner than later.    Managing the distribution channel will eventually not be able to save lack of innovation.
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MyQ Community Manager, Employee

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Dana and Chris, thanks again for this input, I'm reporting this back to the executive and marketing teams. -Lauren
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MyQ Community Manager, Employee

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Brian P, thanks for taking the time to provide your feedback. Lauren
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Christian Styles

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To the MyQ monitors: 

The simple solution for the purpose of providing a secure and full functioning service that I would be glad to pay $10 a year for is simple... Allow Google Assistant to open your garage via the MyQ integration w/MyQ immediately following up the request with a request for a spoken/typed 4-6 letter keyword or fingerprint so you know it is indeed the homeowner making the request.

For example: I set up a shortcut in assistant to control the open function: Me - "OK Google, I'm home." & "OK Google, Open the garage." >> Google Assistant - "Sure. Here's MyQ." >> MyQ - "Please provide confirmation key." (voice, typed or fingerprint) >> Me - (voice) "Spanky" >> MyQ - '"confirmed" and MyQ opens the garage.

Typed or fingerprint options are good if there are listening ears around that you don't want to have access. Feel free to pass that along to the app developers. My trial is up on October 24th. :)
(Edited)
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MyQ Community Manager, Employee

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Christian, thank you for your suggestions. We're passing this along to our development team. 
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Charlie_Brown

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See my other posting - Google API policy does not allow opening of locks or doors.  

Chamberlain staff:  please be upfront about this.  There is no shame in telling customers you are following TOS of developer API.
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MyQ Community Manager, Official Rep

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Hi Charlie - thank you for your input. We appreciate your contributions to this forum.  Chuck
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Tommy Hoffman

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I've had my MyQ installed for almost a year now and loved it. As my smart home grows I was excited to add this to my growing array of Google Assistant connected devices. That feels almost foolish now. I couldn't imagine Nest or Phillips Hue charging me a subscription to change my temperature or turn on a light. This is user hostile and irresponsibly greedy. Used to recommend this all the time at work (Best Buy) but no doubt that recommendation will come with a major caveat if at all now. Really disappointed in you guys on this one.
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Charlie_Brown

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"simply pointed out that what you stated wasn't completely true."

I verified my information with Google Support chat. Anyone with a Google Home is free to try the setup with their unit and see what happens if an "anonymous" voice tries to execute home automation commands.

"your other snarky comments on this board"

If you believe I violate forum rules - by all means, file your complaint with the administrator of the board.
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Gordon

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You talked with Google support, HAHAHA they can't fix the problems with their own equipment much less answer 3rd party questions. I think Charlie Brown works for Chamberlain /Liftmaster.They need at least one person in here to be on their side. There is also a work around for everything.
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Gordon

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You talked with Google support, HAHAHA they can't fix the problems with their own equipment much less answer 3rd party questions. I think Charlie Brown works for Chamberlain /Liftmaster.They need at least one person in here to be on their side. There is also a work around for everything.
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Charlie_Brown

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"I think Charlie Brown works for Chamberlain /Liftmaster."

This is my message from a month ago - look at the thread below:  "I'm not in support of $10/year charge, but door opening is a separate issue."  And you call that statement to be "on their side"? 

Here's another statement from me: "I did not pay for the integration, nor plan to do so in the near future."  If I'm their employee that statement would have gotten me fired. 

Google's developer terms and conditions are stated in black and white.  You don't like it?  Don't be a Google customer.  August is also in the same boat (From their FAQ: "Why can the Google Home/Assistant NOT unlock my August Smart Lock? August is working with Google to enable this functionality as soon as Google enables it on Google Assistant.") 
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JohnnyG

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Chamberlain could supply us with non-subscription, non-crippled, IFTTT, in which case we could setup recipes on IFTTT and trigger them with our choice of voice assistants.
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Derek Johnson

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I have a couple of MyQ outlet controllers that turn on lamps, can you use google home to assist in turn on the lamps?  I have asked to have "Use myq to turn on family"  as named in the app.  It doesn't respond.  Does anyone know how to get this to work or if it can?  
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MyQ Community Manager, Official Rep

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Derek -  Following up with an update. Google Home does not work with MyQ lighting.  We will certainly let you know when new features and functionality via the Google assistant become available.  Feel free to let us know if you've any other questions.  -Chuck
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Derek Johnson

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Hello MyQ Manager,  Thanks for getting back to me on this.  Do you know if this is in the works or not even on the companies radar?  I don't really want to pay for a subscription for the current garage operation not really worth it.  But if lighting is in the work and expected this year then I would count it as an investment.
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David

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There are so many other fantastic lighting solutions out there that I don't know why you'd want to rely on Chamberlain for that. It's just asking to be bitten by another consumer unfriendly decision later on down the road.
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MyQ Community Manager, Official Rep

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Derek, I'm trying to track down the specifics for you. I'll report back as soon as I have some info. Thanks for your patience. -Chuck
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MyQ Community Manager, Official Rep

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Brian - thanks for taking the time to comment.   Chuck
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chinh

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If you can, return them myq and get Phillips hues instead.
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MyQ Community Manager, Official Rep

  • 798 Posts
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Brian - thank you for flagging this.  I'm not sure why this email address isn't working but I'm looking into it.   Chuck
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ccoulson

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Maybe Chamberlain didn't pay their subscription?  ;)
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MyQ Community Manager, Official Rep

  • 798 Posts
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ccoulson - I sure hope we did.  Chuck
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Christopher Collins

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What a stupid business model to charge a subscription for this integration. Certainly will look for competing products which don’t have such a silly ongoing expense next time.
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MyQ Community Manager, Employee

  • 2294 Posts
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Christopher, there are no monthly fees to use all of the monitoring, opening and closing features included in MyQ Garage and MyQ Smart Garage Hub. Owners can choose to pay for subscriptions for IFTTT and Google Home integrations if they want the special features and functions available from those third parties. Lauren  
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Gordon

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No we the consumer paid for it, that may be why it's not working, no one is paying a subscription fee, HAHAHAHA
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Bobby Boucher

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MyQ Hub owner - very very pissed off.  It used to work, tell google or alexa to open my garage door - but you cut that off.  Now you want me to pay $10 a year just to tell either to close the door only?  AFTER paying $50 for your hub?  

Sorry but I'm done with you.  Dumb dumb dumb business move on your part.  ESP8266 and simple relay, can open and close my garage all day long, can get status - way way cheaper, and guess what - no bs from you.

I'm done, and never coming back.
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Charlie_Brown

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See previous comment for Google Assistant and door opening.  (I'm not in support of $10/year charge, but door opening is a separate issue.)
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MyQ Community Manager, Official Rep

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Bobby, while we haven't yet supported Alexa, we'd be happy to help you solve whatever Google Home issue you're experiencing. You can try it free for 30 days if you like. Let me know. Lauren
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Vince

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Does anyone here have experience and feedback for the Gogogate2 or Linear/ZWave? How do they compare to the MyQ stuff and do they charge a monthly fees for integration(s)?
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Steve

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Interested in returning the MyQ to BBuy and getting Gogogate2 - please post any info you have found. So far it looks like a much better solution but not available to purchase locally in a store. Glad MyQ was so I can return it without having to ship. 
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Brad Fox

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3 months from the start of this thread, and still doesn't look like it is solved. I just installed a Chamberlain "smart" garage door opener, and still cannot find the MyQ service listed in Google Home/Assistant (I did purchase the "premium" service). I wish was as easy as "I'll just return it" but de-install/re-install of garage door opener isn't trivial. Anyone come up with a solution to get MyQ service to be available?
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MyQ Community Manager, Official Rep

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Brad, if you haven't already, please review these troubleshooting tips: https://goo.gl/yjKopd. If you still aren't seeing the MyQ service, please post a follow-up note and we'll have a customer support agent contact you ASAP. Lauren
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Albin Wu

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So I finally got MyQ setup in Google Home using the following link http://support.chamberlain.com/articles/How_To/Link-MyQ-to-Google-Home/?q=%22google+home%22&l=en...

However there's only 2 things I can do with MyQ, close my garage, and check to see status of garage.  Says for security reasons it wont open the garage door.  sigh.  This subscription fee is not worth it.
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KWolfe81

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Google's API might prohibit opening the door, but there's no reason they couldn't provide the functionality with IFTTT alone.
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Charlie_Brown

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@ccoulson:  would you suggest that Chamberlain should discontinue MyQ and let these third party companies offer those services?
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Charlie_Brown

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@Brian - you are suggesting that I support Chamberlain but you are putting words in my mouth.  Look back at the previous message - I have before and I have said now the integration service should be free.  Google's limitation is another issue altogether.  You can always use Alexa, Cortana, Siri/Homekit, etc.    

"such a vague and weak response... admits the plan to improve ONLY as a reaction to the market."

I'm only commenting on how the market works.  Intel is a perfect example:  for past few years, CPU innovations have been stagnant because with AMD's offerings was lacking in performance, they basically have no true competition.  Then look at what Intel has released since AMD released Ryzen.

The best way to get Chamberlain to step up their game is for the "AMD's" of Chamberlain to offer competitive products and services that are better that what they have. 

Besides, I tend not to name competitive products directly in forums.

"@Charlie_Brown and the rest of the Chamberlain gang remain completely tone deaf"

I challenge you to quote from any of my previous message that I support the current implementation.  The current MyQ/smart home implementation needs improvement - much more improvement - and there's no question about it.  
(Edited)
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Charlie_Brown

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I do not see how Intel example is irrelevant. If you take a look Intel's product releases after AMD's Ryzen you will clearly see that Intel feels threatened by AMD's offering and responded by stepping up their game - that's how free market works.  If Chamberlain's competitors start offering better products and services, do you think the company would react?  I would think so.  

I did not pay for the integration, nor plan to do so in the near future.  I'm responding to yet another "it wont open the garage door" which is prohibited by Google's API Terms and Services.  Those terms are available on the Google's developer site and you are free to look it up.  As to whether the existing service works or not, the OP (Mr. Wu) seemed to gotten it to work (just not opening doors) - perhaps Chamberlain would have someone who actually works for them to troubleshoot their implementation with you privately.

As for Alexa and Homekit, all I am saying is if you find Google's terms (which prohibits door unlocking) are unacceptable, move to another ecosystem.  You are not forced to be a Google customer, just like you are not forced to be a Chamberlain customer.

Now that I think about it - maybe I should try out a GoControl to see how it works... if I have the money that is.
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Albin Wu

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Until the Open service is implemented I've cancelled my subscription. 

I get the following when I try to cancel. Last bullet is great, I'll be missing out on paying $1.30 for bullet 1.  LOL I don't think I'll be missing a lot.