Google Home

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  • Question
  • Updated 9 months ago
When will I be able to use Google Home to check my door and close if necessary. MyQ kind of pointless if I have to go find my phone to check, might as well go to the door and look. Google Home is by far the most natural, human, non-salesman, home automation interface on the market. It will interface with my door. I just prefer not to have to throw $100. worth of MyQ in the garbage to do it. Please, give me a date, or tell me you prefer to be an independent player.
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Gary R Lighton

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Posted 2 years ago

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Michael Parker

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No you use the app on your phone or tablet to see the status of the door or as you said look out the window
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Pm

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I totally agree with Gary. I need integration with HomeSeer. My MyQ is laying around unused...

Apps are totally useless unless you have only one single thing to control. Imagine you have one app for lights, one app for garage door, one app for security/cameras, one app for shades, etc, etc. It is unmanageable, not to mention that one device won't be able to trigger actions on another device. I don't know why Chamberlain doesn't understand this and provide us IFTTT.
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Michael Parker

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Apps are not useless when they have push notifications. But I totally agree the lack of IFTTT/HomeKit and CarPlay is annoying and doesn't actually simplify my life but makes it a little more difficult
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Tonita Schenck Slone

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The app is fine, but the whole idea of the Google Home and Echo is that as many as possible of the smart home features be controlled by one devise.  Smart Homes are very much desired and MyQ would be wise to hitch their wagon to both of those stars. 
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MyQ Community Manager

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Thanks for your feedback everyone. Right now we are not a Google Home partner, however, we are aware of our customers' strong demand for this partnership integration. We have a great partner and app feature development road map lined up for 2017. I will be sure to respond to this thread if and when we have any new information to share. 

Keep the partnership and use case ideas coming. Your personal feedback helps us address existing issues and add new valuable and useful features. :) 
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MyQ Community Manager, Employee

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I will do so. Thanks, Lauren
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Dennis James

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Yeah right. While you're at it Lauren, let management know that their customers are pissed and feel ripped off and lied to. And that many of us are bailing from Chamberlain the minute something comes out with integrations we want with out getting swindled.
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Pm

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Lauren: "Subscription fees will allow us to keep the base prices of our products allow and expand and support more third-party integrations that customers want."

The way you keep prices low while avoiding subscription fees is by providing an API to everybody so individual developers and third-party integrators can create their own solution. This will be a LOT!!!!! faster and a LOT!!!!! cheaper then you trying to build something with them. The only reason you would not do that is so you can come up with a scheme to charge a subscription fee.

Besides the API, you should also offer IFTTT with full functionality for free. This allows non-developers to integrate with your garage door. The cost per product that you sell is virtually nothing. 

All these comments about quality product, working with 3rd parties, etc. is nonsense and is simply meant to get monthly revenues from your users. It will backfire....
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MyQ Community Manager, Official Rep

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Pm - thanks for taking the time to share this feedback. Lauren
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Chris

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Add me to this list, I bought my LiftMaster with the gateway explicitly to plug into my Google Home.  The retailer told me it did, but they were clearly wrong.
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HIHC

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I totally support this idea. I was told by the opener installer that Chamberlain was the top the line, which I might agree... But when it comes to technology it feels is getting behind.
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Pm

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MyQ Community Manager, do you have any updates? Two months have passed and we are already in Q2/17. When do you support IFTTT like almost everybody else does? Although I like the 8500 garage door opener in our new home (because it is side-mounted) I started to tell people to stay away due to the lack of any serious integration. I am sure Chamberlain doesn't care about losing a few customers because of my comments but it just shows the level of frustration. I am not asking for something extraordinary/high-end/bleeding-edge but a feature that is pretty common place for a while now.
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Angel

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Haha... 2 months is nothing here. We've been requesting Amazon Echo integration for over a year with the same message that they posted in this post. 
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Pm

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Chamberlain apparently wants to become another big company becoming obsolete (like Kodak and others that went out of business) because they can't figure out what's going on in the world. If another company would offer a motor on the side I would just rip the thing out and replace it with something else (I assume some people who have the overhead motors do just that). Considering that I like to keep the side mounted motor, what other alternatives are there to control the garage door (wasted my money on that overprice gateway).
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Jordan Esterbrook

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I came here because I was looking to buy a MyQ. But after reading about how they are not integrating with Google or Amazon, I'm scratching this company off my list. Thanks everyone.
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ccoulson

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I agree.  Chamberlain's lack of a strategy for connectivity to other home automation/IoT platforms is very disappointing and shortsighted. 
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Michael Parker

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Not to mention almost 3 years of them promising Apple HomeKit and still nothing
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James Formolo

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LOL, I just installed my opener with the MyQ internet gateway, and think it is just awesome.  Guess I'm behind the times after listening to y'all bitch and gripe about this antiquated setup.
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ccoulson

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MyQ was the first home automation component I installed and yes, it works quite well stand alone.  But when you begin to add other home automation and IoT components - all that work together - you will see how Chamberlain is missing the boat here.  And frankly, it is extraordinarily easy for a developer expose hooks to facilitate this. 
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James Formolo

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Well I just hope Chamberlain doesn't hose up my new setup by trying to "update" their product.
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cberdie

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Theoretically, there is now a Google Home app to control MyQ from Google Home. However, I have been unsuccessful at linking the MyQ account (error 203) to Home. I am sure that I am using the right pw as I can login​ to MyQ account.
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fred JOHNSON

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same here. i get error code 203
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Tim Winebarger

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Same here. Login does not work with Google Home app.
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davidmpatrick

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No luck here either, used the correct login for MYQ but still get that error hope Google FIXES SOON 
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cberdie

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I would caution against assuming it is a Google issue. I have successfully linked many other accounts to Google Home. MyQ is the only one that hasn't worked. My guess is that the issue is on the Chamberlain side.
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Bruce Carrick

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I am shocked that a company like Chamberlain can be so tone deaf. I was thrilled this am when I saw the MyQ to link to my Home, but it would not accept the password/login info. Thought it was me and there was some strange difference between a MyQ account and Liftmaster account, but thanks to this board, I see I am not alone. Don't go near the IFTTT boards....people are shouting from the rooftops for Chamberlain to support. Unbelievable. 
(Edited)
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gadinaveh

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The problem is that there are two sites - www.mychamberlain.com (used by the myq mobile app) and www-pp.mychamberlain.com (used by google assitant). the two are not linked (i.e the account that exists and works thru the myq app is not carried over to the second site above. I created an account on the second one, but was not able to add my (working) garage door opener. sent a question to chamberlain support to get their help.
(Edited)
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MyQ Community Manager

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As many of you avid MyQ Community members have noticed, Chamberlain recently conducted a test, exploring potential third-party features and functions under consideration. At any given time, Chamberlain is independently evaluating new features and functions from dozens of partners, some of which we eventually launch as they provide the usability and value we seek for our customers. We apologize if this recent test or caused confusion. We appreciate your loyalty and look forward to introducing new features and functions you and your family will find valuable.

Regards,

The Chamberlain Team
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ccoulson

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Glad to see somebody from Chamberlain chime in here.  As you can see, there are a number of us on this board looking for this integration.  And I suspect a roughly equal number that do not believe it should be part of a fee-based "premium" service.
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Bruce Carrick

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Thanks for the feedback MyQ Community Manager. Let's hope one of features and functions you eventually launch will be to support Google Home and IFTTT without the need to pay a premium service fee after already purchasing a Gateway for $60.
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Pm

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I absolutely agree with Bruce. We already paid $60 for the Gateway. Now they want us to charge $10/year on top of that? I have many devices in my home automation system (locks, security system, irrigation system, door bell, etc.) and none of them charge me a service fee. It's just crazy for Chamberlain to think they can charge us $60 box on a simple Gateway and then a service fee on top of that.
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Steven Gauck

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Agreed.  While $10/year seems nominal, it rubs me the wrong way and leaves a sour taste in my mouth.  I'd feel the same if they charged me $1.99 a year.  I appreciate that product development comes at a cost, but charging customers a-la-carte to access individual product features is just strains customer relationships that thrive on loyalty.

It reminds me of when phone companies use to charge extra for caller ID and (going to show my age here) even touch-tone dialing.
(Edited)
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Michael Finney

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Ran into the same issue this morning. Tried connecting MyQ app to my Google Home and it won't accept my password.
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Douglas Ingram

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I believe the reason for errors is because the MyQ app is linked to the Liftmaster MyQ system.
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Christopher Wiegand

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Yup. Error 203 when you try to sign in through Google Home.
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Michael Finney

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Anyone get any info on when they plan to fix the issue?
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Daniel

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How to the website it has like pp in front if it and sign up again, then it works and you can decide if you want to pay because it's a subscription to use it
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MyQ Community Manager, Official Rep

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As many of you avid MyQ Community members have noticed, Chamberlain recently conducted a test, exploring potential third-party features and functions under consideration. At any given time, Chamberlain is independently evaluating new features and functions from dozens of partners, some of which we eventually launch as they provide the usability and value we seek for our customers. We apologize if this recent test caused
confusion. We appreciate your loyalty and look forward to introducing new features and functions you and your family will find valuable.

Regards,

The Chamberlain Team
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Bryan Banta

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Myq. I hope you are paying attention. Your generic "we are working on it" answers are not cutting it. Step up or people will move on. I hope you're listening.
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Marc

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Ever since someone mentioned Class Action Law Suit...they have stopped responding to inquiries.  I've given up on them and am currently investigating alternative products.  I've also turned 3 different people off the Chamberlain product and will continue to tell anyone who is considering any Chamberlain solution to look elsewhere.  They don't realize how much damage they are doing to their reputation and the power of social media.  They might soon however.

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ccoulson

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Well, the plot thickens!  I sent Chamberlain support an email on 5/25 - before the MyQ App showed up in Google Home - and I just got a reply today that said:

Dear Chuck Coulson, 
Thank you for contacting Chamberlain Technical Support. We genuinely apologize for the delay in response. Due to the unexpected overflow of emails we are currently unable to reach our response time but are working as quickly as possible to catch up. Below is a response to the inquiry you recently submitted on our website. 

I apologize but we have no plans currently to integrate with Google home automation products.

The information I have provided should resolve your issue. So at this time, I am going to close the case. You may get a survey on my performance following this email. If you could please take a moment to rate your experience working with me. Providing all 9's means I helped you with the best of my ability. I would really appreciate it. Thank you kindly and have a great day.
If you need further assistance or have questions, please feel free to email me back. If you would prefer that I call you back, please email me the best phone number and time to reach you. Please use case number XXX.
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Pm

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Well, it was somewhat encouraging that they seemed to be working on Google Home despite the fact that it won't help me anything (I have another home automation system and so do many others, hence releasing a solution that addresses just one system is plain stupid). Turns out they even let us down on working on a solution for JUST ONE home automation system (don't hope for any other solution than Google Home for years to come). I personally have given up on them and everybody that asks me about my home automation system (personal and forums) I just tell them to stay away from Chamberlain.
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MyQ Community Manager

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As many of you avid MyQ Community members have noticed, Chamberlain recently conducted a test, exploring potential third-party features and functions under consideration. At any given time, Chamberlain is independently evaluating new features and functions from dozens of partners, some of which we eventually launch as they provide the usability and value we seek for our customers. We apologize if this recent test caused confusion. We appreciate your loyalty and look forward to introducing new features and functions you and your family will find valuable.

Regards,

The Chamberlain Team
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Pm

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I really appreciate you responding on this forum despite the fact that I have given up on Chamberlain. You might want to talk to the Chamberlain Business Development honcho (or maybe his capo since the former doesn't get it). Why the in heck do you want to develop solutions with individual dozens of 3rd parties (or you are going to limit yourself to just 2-3 which would be silly because you are going to get an earful from all the people whose system is not supported)? That takes way too much resources from your side. Simply open an interface and then let 3rd parties (including individual and independent developers) use that interface to integrate with other systems. If you are concerned about liability write a 10 page legal document how you cannot be held responsible for using the interface!!! The only reason I can explain why you are doing what you are doing is because you want to charge a service fee on top of the cost of the Gateway. Again, go and talk to your capo.
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Bryan Heidorn

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I too wishing I could integrate with google or amazon.
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Ted Santed Tomlin

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I can't belive how many times chamberlain responded with the same copy and paste message on the same post. Omg. Lol. Are you kidding me.
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Jeremy Bardet

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Anyone had lasting success using MyQ Lite on smartthings?

https://community.smartthings.com/t/r...
I would get the bridge if it allows me to use MyQ Lite on Smartthings. But I fear that Chamberlain will do everything they can to sabotage this app from working on a long term basis.