GIGBU and iphone app issues

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)

I connected my GIGBU gateway to my router, I have a SOLID green signal. I installed MyQ app on my iPhone. When I go to my garage (about 150 feet from my router) and hit learn button twice(on pad near door), after two minutes it times out "can't install" app. In my garage when I look at my iphone's "settings" WIFI, my routers name is not listed. I "thought" the gateway should act like a WIFI extender(???)--the Chamberlain Gateway video give that impression. My garage is in direct line of sight to my router.



Photo of nrr

nrr

  • 6 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Jim

Jim

  • 70 Posts
  • 9 Reply Likes
Does the opener have "MyQ" marked on the motor unit?  A MyQ garage door opener is required for use with the MyQ Gateway and MyQ app.
Photo of nrr

nrr

  • 6 Posts
  • 0 Reply Likes
YES, my garage door opener does have MyQ on the motor unit.
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
nrr, my first guess would be a weak signal, but the solid green light would indicate otherwise. Just to confirm, are you seeing solid green when standing in the garage? Here are a few tips: http://bit.ly/2xegVbl. Let me know about the signal in the garage then we'll figure out next steps. Lauren
Photo of nrr

nrr

  • 6 Posts
  • 0 Reply Likes

No, the solid green is on the gateway (located in my apt., 150 feet from the garage). I have a solid green signal on the "learn pad" located near the garage door--but is that green related to WIFI? On the gateway the blue flashed for a few seconds when I connected the gateway to my router. I'm still confused re gateway, does it act as a wifi booster to "extend" my apts. wifi to the garage?


Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
nrr, no the MyQ gateway won't boost the signal. It requires a strong signal to operate. An extender may fix things. Lauren
Photo of nrr

nrr

  • 6 Posts
  • 0 Reply Likes
The reason for my confusion is that a few of the Chamberlain videos seem to say that the gateway does extend my WIFI signal.(???)
Photo of MyQ Community Manager

MyQ Community Manager, Employee

  • 2294 Posts
  • 139 Reply Likes
Sorry for that confusion. We're going to review the videos to avoid this misperception in the future. Lauren