Getting Open Then Close followed immediately by another open alert

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  • Updated 7 months ago
When I come home and open my garage door I get an alert that says that the door has been opened.  Then within a few seconds I get an alert saying that the door has been closed.  A few seconds later I get another alert saying the door is open (In this time span I the door has remained opened)  Then when I close the door, I get the close alert.  Any idea why this is happening?  
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Robert Wrona

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Posted 7 months ago

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MyQ Community Manager, Employee

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Robert, if these are false alerts, try this to resolve the issue: (1) Delete the alert, (2) Uninstall the App, (3) Reinstall the App, (4) Create a new alert. If you have a MyQ Garage and the previous steps do not resolve your issue, replace the battery in your door sensor. The battery is a 3 volt lithium, size CR2450. Hope that helps. -Chuck
(Edited)
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Robert Wrona

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Ok - I tried this again and it seems to have fixed the issue.  However :)  What I am seeing now is that I seem to get the alert right away when the garage door opens but the close door alert seems to delay about an hour.  Any idea on why that would happen? 
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MyQ Community Manager, Employee

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Robert, let's see. Looks like an hour delay would most likely be based on a time zone setting. To resolve this is a matter of making a change to that setting within the MyQ account. Verify that the zip code and time zone information in your MyQ account is accurate.

To configure the settings from the MyQ Home Control App: (1) Log into the MyQ App, (2) Tap the Action Bar, (3) Tap on Account (account name is at the bottom of the Action Bar).

If you're using an Android mobile device: (1) Tap the pencil to Edit, (2) Scroll down, tap on Zip or change the Zip code entered, (3) Below Zip, tap Time Zone and select your zone location. Day light savings time is incorporated, (4) Tap Save.

If you're using an Apple mobile device: (1) Tap Edit Info, (2) Tap on Zip and update your Zip Code, (3) Tap the time zone and select your location. Day light savings time is incorporated, (4) Tap Done, (5) Tap Save.

Those steps will update your zip code and time zone, so alert, push notifications, and event history should now display the correct time.

After this, activate your system and identify if your event history for that device is accurate, if not repeat steps until you find the correct time zone.

As a general note, when the zip code field is blank or an invalid zip code has been entered, alerts will display using central time. 

Let us know if that resolves the issue or if you require additional assistance.

Thanks, 
Chuck

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Robert Wrona

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Robert Wrona

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This is still an issue even after updating my home address. You can see in this image of my alert history that I opened the door at 7:25 and then closed it at 7:26. The ln for some reason I received another open alert at 7:26 (when the door was already closed) and then I didn’t get a closed alert until 8.08. Not sure what’s going on.
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MyQ Community Manager, Employee

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Robert, we have requested that our support team get in touch with you through the email associated with your MyQ account to help you find a resolution. Thanks, Chuck