I am having an issue pairing my Genie 3055 garage door opener with my new MyQ Gateway. I've tried programming it several times but it can never complete the process (Although it can monitor the door). Although all of YOUR documentation says that this garage door opener should work I've read through the forms that this is not the case. Can you please clarify, and if it does indeed work please let me know what I'm doing incorrectly. Thanks!
After a couple calls to support they admitted that my Craftsman opener was not compatible even though it said in all the documentation that it was. The only solution for me was to buy a Chamberlain wall switch that did the linkup with the Gateway. I will say that once I put that in the pairing and setup was quick and easy. It has worked flawlessly ever since, love the alerts I get on my phone when the door is opened or closed.
leepoffaith, we need to see if your Genie opener was manufactured before 2016. If it made in 2016 or later, then the MyQ gateway will not be compatible. You can verify this by checking the serial number on the garage door motor. The first two numbers indicate the year of manufacturing, so if they are 16 or 17, then we'll know MyQ is not compatible. Let me know what you find out. Lauren